15" MBP retina volume and keyboard brightness keys not working

Discussion in 'MacBook Pro' started by badger91, Dec 8, 2014.

  1. badger91 macrumors regular

    Joined:
    Sep 12, 2014
    #1
    I bought a 15" MacBook Pro retina two weeks ago and have been experiencing an intermittent issue with the volume and keyboard brightness buttons. When I push them I get a message that I will post a picture of. If I restart my computer then they will work, but it's frustrating. Does anyone know how to fix this? Should I exchange my computer?
     

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  2. badger91 thread starter macrumors regular

    Joined:
    Sep 12, 2014
    #2
    Anyone?? Volume still won't work. It just shows that it's locked
     
  3. someoneoutthere macrumors regular

    Joined:
    Jul 27, 2014
    Location:
    Land of... 12,000 Lakes.
    #3
    For your keyboard brightness issue: System Preferences --> Keyboard --> Untick "adjust keyboard brightness in low light".
    As far as volume goes... I've got no clue on that one.
     
  4. Cardsnk macrumors regular

    Joined:
    Jul 18, 2013
    #4
    Try an SMC reset.

    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer.
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

    See if it solves ur issue.
     
  5. badger91 thread starter macrumors regular

    Joined:
    Sep 12, 2014
    #5

    That seemed to work for now. Thanks!
     
  6. MagicBoy macrumors 68040

    MagicBoy

    Joined:
    May 28, 2006
    Location:
    Manchester, UK
    #6
    Volume issue usually indicates the mac is outputting digital audio, therefore there is no volume adjustment in software - that would be done by the device it's outputting to eg (TV via HDMI, AV Amp, etc).
     
  7. Cardsnk macrumors regular

    Joined:
    Jul 18, 2013
    #7
    You're welcome :)
     

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