thx people, the powerbook i've got is the one updated in oct 2005. it's 15 inch, 1.67hz, 1g memory, and 7200rpm hard drive. i've attached the a picture shows where is the red light and a pic shows my current output sound configuration. i phoned them again they said probably the build in speaker havs been overridden by the external speaker, but they have no idea how to get the sound back😱