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15'' Retina image retention

TweakOnline

TweakOnline

macrumors regular
Original poster
Dec 17, 2012
210
3
Europe
Hey guys,

Since yesterday I notice image retention on my 15'' Retina. Unfortunately, my warranty expires within 8 days! But, the image retention is apparently not a big deal for Apple since they told me a *little* image retention is normal for an IPS panel.

When I do some various tests (like 10 min watching chessboard wallpapers :) ) you can see the retention noticably, even the Safari bar burns into the screen. However, this retentions stays for around 2 - 5 minutes, then it goes away; That's why Apple isn't going to replace my MacBook Pro 15'' Retina (LG screen btw).

What do you guys think? Could it be even more worse than this video made last night?

Video @night: https://www.dropbox.com/s/2ev86vz4qmjdoyq/2013-08-30 02.53.54-1.mov

Video @daylight: https://www.dropbox.com/s/4r3jxu6afdmkdzm/2013-08-30 11.28.08.mov

Thanks!
 
Did you take it to apple and they stated that, or just talked them?

I'd be a bit more up front that this behavior is not typical and needs to be fixed. I'd also invest in applecare before its too late so that if they do refuse repair now and the IR gets worse you have an extended warranty to cover the costs.
 
Hmm, ok. But I don't have 300 bucks to buy AppleCare right now. :(

I talked to Apple via chat- support, they said I have to take it to an Apple authorized reseller to let them test my MacBook, but I suppose they won't replace it because you cannot see the image retention at daylight as much as when it's night. Right?

But, I just wanna ask, is it going to get worse within 7 days before my warranty exceed? Or, is there a solution to make it even more worse before I go to a authorized reseller? I mean, it has to be replaced, but I don't think they will right now. :(
 
TweakOnline said:
But, I just wanna ask, is it going to get worse within 7 days before my warranty exceed? Or, is there a solution to make it even more worse before I go to a authorized reseller? I mean, it has to be replaced, but I don't think they will right now. :(
Click to expand...
Odds are that it won't get worse in 7 days. I've some reports that it does degrade over time and gets worse in the coming months. I think it may be a gradual issue, which is why I mentioned applecare.

Definitely take it into an applestore and state the truth. Be polite but firm and the chances are good that you may get it addressed. At this point you have nothing to lose, all they can say is no.
 
SJA2 or SJA1. it doesnt matter since both are faulty as hell.

hand it in for a replacement. the replacement will probably be samsung and hence almost certainly IR/ghosting free.
 
Well, it's pretty weird that when I run Adobe Illustrator my MacBook gets noticeable image retention within 2 minutes! Maybe because of the grey background Adobe Illustrator has, but still it goes faster then when I'm surfing on the web with Safari or writing an email.

----------

Oh, guys, I just want to ask: I live in Europe, and in Europe it's normal you got minimum 2 years warranty on every product you buy. Since Apple only gives one year warranty, what could I expect if my MacBook's screen goes even worse in the upcoming months? By the law they are required to help me with this issue since it's a manufacturing problem, right?
 
I'd personally not wait months, take it in now to get it replaced.

I'm not familiar with European consumer laws, but I believe that apple honors the 2 year warranty but since I'm not familiar with it, don't take my word as gospel :)
 
Were do you live?
in some Scandinavian countries there is a warranty for 5 years. But most of them for two.
Apple HAS to follow European law of two years of warranty if there is two years of warranty in your country.

So no american mediocre law should be accepted by you in this case.

if there is a law in your country for two years, that means two years for you product.
 
maflynn said:
I'd personally not wait months, take it in now to get it replaced.

I'm not familiar with European consumer laws, but I believe that apple honors the 2 year warranty but since I'm not familiar with it, don't take my word as gospel :)
Click to expand...

Ah, that's clear enough. I'll will make an appointment Monday, I'll let you guys know! :)
 
Apples does not have its own law. there is a one year guaranty and and two years warranty. there is a huge difference between these two but its not correct that apple can just give 1 year of the law claim otherwise.
 
iPersian said:
Apples does not have its own law. there is a one year guaranty and and two years warranty. there is a huge difference between these two but its not correct that apple can just give 1 year of the law claim otherwise.
Click to expand...

But, will this image retention (if my MacBook isn't going to be replaced) be covered under the 2 year Europe warranty? See Apple's website: http://www.apple.com/uk/legal/statutory-warranty/
 
That looks quite bad actually. And if it stays for around 2 minutes, I am sure that they will replace it. I'd say go to a reseller and let them test it.
 
Ok guys, fantastic news! I just went to an authorized Apple reseller with my MBPr, I've told the issue and said it really needs to be fixed. They said it usually costs €600,- euros to repair (when the MBPr is out of warranty), but because my MBPr just got 4 days (!!) of warranty left it'll be completely free of costs.

I'm so happy right now! Thanks guys! :D
 
The screen of my MBPr has been replaced, everything looks good so far. How to check this is a LG display? I tried to do the following: ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6, but Mac OS X Mavericks doesn't support this Terminal command (it keeps saying xcrun, string, xcrun, string etc, etc...). Does someone know another trick to check it out? Thanks!
 
Checking rMBP display

The correct command to use is:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

You will get:
Color LCD
XXXnnnnnnnn

XXX = LP, means you have a LG monitor
XXX = LSN, means you have a Samsung monitor

Given that you are reporting no more ghosting, I'm pretty sure it's a Samsung replacement you have.
 
iPersian said:
SJA2 or SJA1. it doesnt matter since both are faulty as hell.

hand it in for a replacement. the replacement will probably be samsung and hence almost certainly IR/ghosting free.
Click to expand...

Stats don't support this statement, there are more reports of Samsung IR here than SJA2 IR. You should get your story straight.....
 
ColdCase said:
Stats don't support this statement, there are more reports of Samsung IR here than SJA2 IR. You should get your story straight.....
Click to expand...

Perhaps you should provide some sources, because so far as I can tell when it comes to the RMBPs the Samsungs have no IR whatsoever. The complaint is the Samsungs tend to run a little yellowish. The LGs are better on color vibrancy, but at a cost of IR.
 
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