15'' Retina image retention

Discussion in 'MacBook Pro' started by TweakOnline, Aug 30, 2013.

  1. TweakOnline macrumors regular

    TweakOnline

    Joined:
    Dec 17, 2012
    Location:
    Europe
    #1
    Hey guys,

    Since yesterday I notice image retention on my 15'' Retina. Unfortunately, my warranty expires within 8 days! But, the image retention is apparently not a big deal for Apple since they told me a *little* image retention is normal for an IPS panel.

    When I do some various tests (like 10 min watching chessboard wallpapers :) ) you can see the retention noticably, even the Safari bar burns into the screen. However, this retentions stays for around 2 - 5 minutes, then it goes away; That's why Apple isn't going to replace my MacBook Pro 15'' Retina (LG screen btw).

    What do you guys think? Could it be even more worse than this video made last night?

    Video @night: https://www.dropbox.com/s/2ev86vz4qmjdoyq/2013-08-30 02.53.54-1.mov

    Video @daylight: https://www.dropbox.com/s/4r3jxu6afdmkdzm/2013-08-30 11.28.08.mov

    Thanks!
     
  2. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
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    Boston
    #2
    Did you take it to apple and they stated that, or just talked them?

    I'd be a bit more up front that this behavior is not typical and needs to be fixed. I'd also invest in applecare before its too late so that if they do refuse repair now and the IR gets worse you have an extended warranty to cover the costs.
     
  3. TweakOnline thread starter macrumors regular

    TweakOnline

    Joined:
    Dec 17, 2012
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    #3
    Hmm, ok. But I don't have 300 bucks to buy AppleCare right now. :(

    I talked to Apple via chat- support, they said I have to take it to an Apple authorized reseller to let them test my MacBook, but I suppose they won't replace it because you cannot see the image retention at daylight as much as when it's night. Right?

    But, I just wanna ask, is it going to get worse within 7 days before my warranty exceed? Or, is there a solution to make it even more worse before I go to a authorized reseller? I mean, it has to be replaced, but I don't think they will right now. :(
     
  4. iSantiago macrumors newbie

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  5. TweakOnline thread starter macrumors regular

    TweakOnline

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    Dec 17, 2012
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    #5
    SJA1 - Bought this MacBook in September last year...
     
  6. maflynn Moderator

    maflynn

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    #6
    Odds are that it won't get worse in 7 days. I've some reports that it does degrade over time and gets worse in the coming months. I think it may be a gradual issue, which is why I mentioned applecare.

    Definitely take it into an applestore and state the truth. Be polite but firm and the chances are good that you may get it addressed. At this point you have nothing to lose, all they can say is no.
     
  7. iPersian macrumors regular

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    Oct 23, 2012
    Location:
    Copenhagen, Denmark
    #7
    SJA2 or SJA1. it doesnt matter since both are faulty as hell.

    hand it in for a replacement. the replacement will probably be samsung and hence almost certainly IR/ghosting free.
     
  8. TweakOnline thread starter macrumors regular

    TweakOnline

    Joined:
    Dec 17, 2012
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    #8
    Well, it's pretty weird that when I run Adobe Illustrator my MacBook gets noticeable image retention within 2 minutes! Maybe because of the grey background Adobe Illustrator has, but still it goes faster then when I'm surfing on the web with Safari or writing an email.

    ----------

    Oh, guys, I just want to ask: I live in Europe, and in Europe it's normal you got minimum 2 years warranty on every product you buy. Since Apple only gives one year warranty, what could I expect if my MacBook's screen goes even worse in the upcoming months? By the law they are required to help me with this issue since it's a manufacturing problem, right?
     
  9. maflynn Moderator

    maflynn

    Staff Member

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    #9
    I'd personally not wait months, take it in now to get it replaced.

    I'm not familiar with European consumer laws, but I believe that apple honors the 2 year warranty but since I'm not familiar with it, don't take my word as gospel :)
     
  10. iPersian macrumors regular

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    #10
    Were do you live?
    in some Scandinavian countries there is a warranty for 5 years. But most of them for two.
    Apple HAS to follow European law of two years of warranty if there is two years of warranty in your country.

    So no american mediocre law should be accepted by you in this case.

    if there is a law in your country for two years, that means two years for you product.
     
  11. TweakOnline thread starter macrumors regular

    TweakOnline

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    #11
    Ah, that's clear enough. I'll will make an appointment Monday, I'll let you guys know! :)
     
  12. iPersian macrumors regular

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    #12
    Apples does not have its own law. there is a one year guaranty and and two years warranty. there is a huge difference between these two but its not correct that apple can just give 1 year of the law claim otherwise.
     
  13. TweakOnline thread starter macrumors regular

    TweakOnline

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    #13
    But, will this image retention (if my MacBook isn't going to be replaced) be covered under the 2 year Europe warranty? See Apple's website: http://www.apple.com/uk/legal/statutory-warranty/
     
  14. leman macrumors G3

    Joined:
    Oct 14, 2008
    #14
    That looks quite bad actually. And if it stays for around 2 minutes, I am sure that they will replace it. I'd say go to a reseller and let them test it.
     
  15. TweakOnline thread starter macrumors regular

    TweakOnline

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    #15
    Thanks guys, I just made an appointment at an authorized reseller for next Monday. :)
     
  16. TweakOnline thread starter macrumors regular

    TweakOnline

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    #16
    Ok guys, fantastic news! I just went to an authorized Apple reseller with my MBPr, I've told the issue and said it really needs to be fixed. They said it usually costs €600,- euros to repair (when the MBPr is out of warranty), but because my MBPr just got 4 days (!!) of warranty left it'll be completely free of costs.

    I'm so happy right now! Thanks guys! :D
     
  17. Shmanky macrumors regular

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    Jul 26, 2005
    Location:
    Toronto
    #17
    Be careful, your replacement could be yellow. :-/ Please Google for yellow Retina MacBook Pro display.
     
  18. TweakOnline thread starter macrumors regular

    TweakOnline

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    #18
    The screen of my MBPr has been replaced, everything looks good so far. How to check this is a LG display? I tried to do the following: ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6, but Mac OS X Mavericks doesn't support this Terminal command (it keeps saying xcrun, string, xcrun, string etc, etc...). Does someone know another trick to check it out? Thanks!
     
  19. Asuriyan macrumors 6502a

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    Indiana
    #19
    The repair should carry its own warranty of at least 90 days as well.
     
  20. TweakOnline thread starter macrumors regular

    TweakOnline

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    #20
    Yep, that's right. :)
    But unfortunately I don't have money for AppleCare right now, so I cannot extend my warranty, even if I would in about 3 months.
     
  21. mcewangus macrumors newbie

    mcewangus

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    Mar 15, 2013
    Location:
    Copenhagen, Denmark
    #21
    Checking rMBP display

    The correct command to use is:

    ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

    You will get:
    Color LCD
    XXXnnnnnnnn

    XXX = LP, means you have a LG monitor
    XXX = LSN, means you have a Samsung monitor

    Given that you are reporting no more ghosting, I'm pretty sure it's a Samsung replacement you have.
     
  22. ColdCase macrumors 68030

    Joined:
    Feb 10, 2008
    Location:
    NH
    #22
    Stats don't support this statement, there are more reports of Samsung IR here than SJA2 IR. You should get your story straight.....
     
  23. JohnDoe98 macrumors 68020

    Joined:
    May 1, 2009
    #23
    Perhaps you should provide some sources, because so far as I can tell when it comes to the RMBPs the Samsungs have no IR whatsoever. The complaint is the Samsungs tend to run a little yellowish. The LGs are better on color vibrancy, but at a cost of IR.
     
  24. iPersian macrumors regular

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    Location:
    Copenhagen, Denmark
    #24
    go check apple discussion forums and see it yourself. SJA2s are more likely to get ir/ghosting than samsung.
     

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