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goodwill said:
It would make sense for Apple to redefine their product. Essentially, this offer is Apples own version of a Recall. If you read the link, it makes all the pure sense in the world for Apple to delay the shipping of the mini-ipod, correct the static/audio issue before sending customers a gimp product. From a business and customer service standpoint, the generous offer counteracts, the malfunctioning issues currently at stake with the mini. Myswell delay shipping so you dont have to recall 500,000 ipods!

http://news.yahoo.com/news?tmpl=story&u=/ap/20040413/ap_on_hi_te/ipod_mini_static_4


This, IMHO, is good news, not of this problem, but of the fact that they stopped shipping them to fix the problem so they don't have a huge case... Am I correct, are they delaying the shipments to fix this problem??? :confused: :confused: :confused:
 
numediaman said:
Who the hell is in charge of manufacturing at Apple? Why can't they fulfill these orders? Aren't you a little peeved that every time Apple introduces a product they can't seem to deliver it? Jobs needs to kick some behind over at Apple.?


I don't think apple can be held responsible for all the pieces and parts that go into making a mini ipod. If one of the suppliers of mentioned pieces and parts are not able to keep up that is not the fault of apple, is it?
 
PlaceofDis said:
isnt the iPod Mini haveing supply issues because of the hard drives used in them? i thought that the hard drive supplier is taking its sweet time and and underestimated the demand for these drives and thus are taking a while to get them to apple..... or i could be wrong....just glad i got my iPod back in august...

Who knows, but I still think this is the most important factor.
 
PowerMacMan said:
This, IMHO, is good news, not of this problem, but of the fact that they stopped shipping them to fix the problem so they don't have a huge case... Am I correct, are they delaying the shipments to fix this problem??? :confused: :confused: :confused:

_If_ there are any problem, please... The problem is not a fact! Some have experienced a problem. Some. No product is totally perfect, not even from Apple. ;)
 
WoW! I for one thought the mini would have a hard time selling at the price.

It's ironic--I got rid of my 15 Gig Pod to get a Mini. The Mini is amazing! Do I have more than 4-5 Gigs? Absoultely--I have around 11 Gigs of music, but I finally realized that was wasted space. I don't even listen to 100 songs a month. The rest of the music is just waste, taking up space. It's easy enough to delete and add if I want a new album on my pod.

I for one was a sucker to have the most music on my Pod I could get.
Common guys 99.99 don't need more than 4-5 Gigs in any given month. The Mini is the future of iPods!
 
Interesting

Had to vote this as a negative. While it may be good karma for good customer service, but it's a double whammy on their revenues. Investors generally won't like this because:
A.) Yet again Apple didn't plan well enough for demand (don't flame me on this - it's been bantered arround on other threads to death)
B.) On top of that, they are cutting into the profits of, probably, a higher margin product.

(As I said in another thread, I'm glad I sold AAPL at $28 :cool: )
 
eric_n_dfw said:
Had to vote this as a negative. While it may be good karma for good customer service, but it's a double whammy on their revenues. Investors generally won't like this because:
A.) Yet again Apple didn't plan well enough for demand (don't flame me on this - it's been bantered arround on other threads to death)
B.) On top of that, they are cutting into the profits of, probably, a higher margin product.

(As I said in another thread, I'm glad I sold AAPL at $28 :cool: )

Perhaps, but at least they are taking care of their custumers in propably the best way they can in this situation, are they not?
 
numediaman said:
Who the hell is in charge of manufacturing at Apple? Why can't they fulfill these orders? Aren't you a little peeved that every time Apple introduces a product they can't seem to deliver it? Jobs needs to kick some behind over at Apple.

EDIT: no, I don't think this is Apple screwing anyone -- the offer is nice -- but why were orders accepted that they can not fulfill? Don't they have a computer system that allows them to track orders to inventory to manufacturing. is their sales department run on Windows?

The orders were accepted because it was believed they could be fulfilled, then a combination of high demand, manufacturing supply problems, and now apparently a quality control issue, has led to mini supply problems.

So before this blows into a huge problem Apple decided to do what they could to make it right. They are offering at no additional cost a 15gig iPod, I can't see that as anything wrong. Its exactly the RIGHT thing to do.
 
Wow, Apple is totally incompetent. Every single time they have a hit product, it's months late, then doesn't ship in volume for months after that. Can't they do anything right? Except for the eMac, all their macs are now 6-9 months since an update and the eMac is finally as fast as a $799 PC was in 2001! The G5 has become a Motorola-esque turkey with no update in 10 months after it was announced. The DP G5 Xserve was announced 4.5 months ago and has yet to ship! And Jobs earns $74 million for this? Everyone on the board should be resigning in disgrace.
 
I tend to agree with the "cover up the problems whilst we fix the headphone issue" theory here. The other good reason is limited supplies of 4GB hard drives for the device at the moment.

OTOH if demand really is that high, then shouldn't Apple put the price up? If you are selling out at $250 then you should try $270 - you're selling them too cheap.

And to think that many many people and many many sites thought that it would flop at $200, nevermind $250! haha
 
PlaceofDis said:
isnt the iPod Mini haveing supply issues because of the hard drives used in them? i thought that the hard drive supplier is taking its sweet time and and underestimated the demand for these drives and thus are taking a while to get them to apple..... or i could be wrong....just glad i got my iPod back in august...

Yes, I believe that is the main reason for the delay. 1" hard drives (or however small they are in the minis) were never manufactured until recently. I think people believe that if demand requires it, the supply will automatically/magically/immediately catch up. When something is as popular and new as the mini that is almost never the case. Video game consoles are good analogy. Playstation 2's were almost impossible to get at its launch. Not because Sony underestimated demand but because it simply could not make that many that fast. The alternative, which is idiotic, is to simply amass millions of iPod minis and then sell them to the public when they THINK supply will actually match demand.
 
Steve Jobs has had a salary of $1 for like the last 5 years. All of those other perks were approved by the board.

Anyways, I do agree someone should kick Apple in the ass and get them working faster. It's only a wish. I would prefer faster updates, that's all. The G5 heat-problem is forgiven, though :)
 
numediaman said:
Who the hell is in charge of manufacturing at Apple? Why can't they fulfill these orders? Aren't you a little peeved that every time Apple introduces a product they can't seem to deliver it? Jobs needs to kick some behind over at Apple.

(Alternate theory: this is BS can they want to get rid of some 15GB iPods because they can't see them.)

EDIT: no, I don't think this is Apple screwing anyone -- the offer is nice -- but why were orders accepted that they can not fulfill? Don't they have a computer system that allows them to track orders to inventory to manufacturing. is their sales department run on Windows?

Welcome to the world of lean inventory. It's hard to ramp up production exponentially to the degree that demand for certain Apple products can cause. The alternative is to face analysts and stockholders querying high stock levels. It's a fine line, and while some improvement would be welcome, I don't think it is one Apple will be able to hit on the head in the near future.
 
Frisco said:
I for one was a sucker to have the most music on my Pod I could get. Common guys 99.99 don't need more than 4-5 Gigs in any given month. The Mini is the future of iPods!

I am in the same boat as Frisco. I loaded my 20GB with everything I had (11 Gig) back in February 2003. My silver mini suits me fine at the gym and could definitely get the job done as my main player. The size and feel is unreal.

Has anybody thought about the possibility that the white 15 GB is done and Apple is trying to clear their stock? I really feel they will go with anodized aluminum on all iPods down the road. In all honesty, the surface of the minis kind of makes the white iPods look bush-league.
 
I've had a 15gb iPod since early summer last year, before they cancelled it and then reissued it. It's well worth the asking price, and with an offer like this, I would very strongly recommend buying in.
 
My friend got a silver Mini and it is amazing I would defiantly want one, I'm glad Apple is at least offering some alternative, from what I have seen at least this keeps people happy with the iPod line, and its actually brilliant marketing, give em a 15 then their tempted to buy another mini on top of that!
 
mine's set to ship in two days....I ordered on march 25th for a may 4th b-day present....I would ABSOLUTELY take them up on the 15gb offer... pulease let me get that e-mail.... :p
 
Man, imagine iPod mini 199 ... they would of been out of stock before the hit the stores. Good call on the price, from a business prospective.
 
Cost really?

I would think the cost for the two ipod (the mini and 15 gig) are very simmilar.. the 15 gig might actually be cheaper... The HD is way cheaper and the size allows the components to be larger... Just a thought... Does anyone know?
 
Well hey, after 2 weeks of Apple shipping absolutely no iPod mini's to resellers and the like, once they start arriving again and people who currently have 5 week waits until their mini's are scheduled to ship (such as myself) there is BOUND to be someone who gets a mini and opens it up.

If they open it up, and nothing is changed, we will know that the delay is due to a supply issue on Hitachi's side, if they open it up and the mounting to the main board dealing with the sound jack has been clearly changed, well, we know why Apple is delaying the shipping so long, for repairs and not because of supply problems. :p
 
iPod mini problems!

This offer may well be because of problems with the mini. I bought my first mini at Best Buy and I also bought the replacement plan. Boy am I glad I did! My first mini developed the static problem. Best Buy took back the old mini and gave me a new one right off of the shelf. My second mini would not charge properly, it kept quiting and shutting off. I took the second mini back and got a third mini off the shelf. This mini had a hard drive problem that permanently crashed after about 2-3 weeks while I was jogging.
The third time I went back to BestBuy, they were out of minis and so they offered me a 15 gb standard ipod as replacement. I accepted and have been very happy with the 15gb standard. My wife wants a mini but I am afraid to buy one now due to bugs and the frailty of the harddrive. :confused:
 
I'm on the same boat as the other 15gb ipod owners on this thread: I only have 5.3GB of music and really can't see myself filling it up within this year!

I'm not too sure about the iPod Mini, I have seen it, felt it and experienced it in stores and it is money, but... I'm a little hesitant to let go of my 15gb... perhaps I'll keep my 15gb and buy the mini or wait for Apple to update the larger GB range of iPods and see what results from that...
 
I put my name on a wait list for a silver mini iPod at my local Apple store about 2 weeks ago. Should I order online instead? Obviously if I had I would have received the offer, but I'm also concerned about not having an actual order placed yet. What do you think...? I feel like I might miss out on, not only the offer, but the next shipment as well. :confused:
 
note that not everyone gets it

due to the supply issue, not everyone get this offer, they most have choosen a % out of all the orders and it might also mean a current upgrade of the issues b4 they ship the minis so there will be less problems

my thoughts and the dirty show biz way
 
numediaman said:
EDIT: no, I don't think this is Apple screwing anyone -- the offer is nice -- but why were orders accepted that they can not fulfill? Don't they have a computer system that allows them to track orders to inventory to manufacturing. is their sales department run on Windows?

apple accepted a place in line in exchange for the promise that you will pay when it is your turn. they gave out numbers, if you will. they never sold anything to anyone. you are charged when your order ships. then the sale is made. not when you "place your order".
 
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