15PM Silicone Case - Apple refuses to honor warranty

[TooMuchPhone]

Apple refused to honor the warranty on my 15PM silicone case after it dented on the bottom (shows a significantly reduced lip) from either taking it off the phone or swiping up from the bottom with the case on. Additionally it took almost a week of back and forth with Apple Support to get a determination.

Does anyone know if there is a way to appeal their decision?

 

[iFone88]

Apple refused to honor the warranty on my 15PM silicone case after it dented on the bottom (shows a significantly reduced lip) from either taking it off the phone or swiping up from the bottom with the case on. Additionally it took almost a week of back and forth with Apple Support to get a determination.

Does anyone know if there is a way to appeal their decision?

Have you got pics?

I assume their decision is based on the damage you are reporting is obviously not from taking the case on and off.

As saying for it could be from swiping up... I prefer not to comment

 

[GeneticBloom]

There is no appeal. You could try another rep but you will likely have the same result. They don’t replace cases because they get damaged, otherwise they would constantly be giving out cases when people drop their phones.

 

[iFone88]

There is no appeal. You could try another rep but you will likely have the same result. They don’t replace cases because they get damaged, otherwise they would constantly be giving out cases when people drop their phones.

The silence speaks a thousand words here I think.

OP probably knows he/she is being completely unreasonable

 

[Sully]

Try your luck in small claims court. Of course, the filing fee is probably more than the value of the case and your time.

 

[TooMuchPhone]

The silence speaks a thousand words here I think.

OP probably knows he/she is being completely unreasonable

Not unreasonable - a $50 case should not dent from normal use.

 

[aYvYyyPhNa]

Not unreasonable - a $50 case should not dent from normal use.

“Normal use” lol

I doubt OP is being completely transparent

 

[iFone88]

Not unreasonable - a $50 case should not dent from normal use.

“Dented” from swiping up and taking the case on and off. The first four words of that sentence sound ridiculous.

Show us some pictures so we can see why Apple has thrown your claim out.

 

[CaramelSky]

Please post a picture of it - regardless of the price of a case, if its dropped it’ll be damaged. It’s soft silicone. No one will warranty that.

 

[TooMuchPhone]

Please post a picture of it - regardless of the price of a case, if its dropped it’ll be damaged. It’s soft silicone. No one will warranty that.

Not dropped - part of the bottom middle is pressed in, significantly reducing the lip - else perfect condition

 

[Ameer_1]

Aliexpress has the same case on their site. Remember the Apple case was made cheap.

 

[iFone88]

Aliexpress has the same case on their site. Remember the Apple case was made cheap.

They're not the same case

 

[aYvYyyPhNa]

Not dropped - part of the bottom middle is pressed in, significantly reducing the lip - else perfect condition

So, you gonna post a picture or....

 

[Adamj53]

They're not the same case

Agreed, I have both simular yes the same no.