a big iCloud email glitch?

[satirev]

I recently set up an iCloud email, and I set it up with the mavericks OS mail app.

I right clicked on a message that was in my inbox and i went to move to --> inbox --> iCloud and then the message vanished.

I can't find it in any folders, can't find it in search, can't find it in the web client, what happened to it??

any help is appreciated...thanks

 

[satirev]

just tried rebuilding my mailbox and that did not bring the emails back. Seems like this is a pretty big bug, surprised that this hasn't been addressed yet..

 

[satirev]

interesting, 250 reads and not a single comment, this is a major bug that should be on the front of macrumors right now.

 

[Bear]

I have not run in to a bug like this.

To be clear... you tried to move it from the inbox of what mail account to what folder(on what account)? Inbox->iCloud sounds like you tried to move it from the inbox to the inbox.

 

[satirev]

I have not run in to a bug like this.

To be clear... you tried to move it from the inbox of what mail account to what folder(on what account)? Inbox->iCloud sounds like you tried to move it from the inbox to the inbox.

yes, if you attempt to move an email from the folder its in into the same exact folder the email completely vanishes.

 

[Bear]

yes, if you attempt to move an email from the folder its in into the same exact folder the email completely vanishes.

Why did you even try to move the mail to the same box it was in? And is it an iCloud bug or a Mail.app bug or some other mail program? What version of OS X?

 

[satirev]

it was obviously a mistake haha.

mavericks. native mail app.

 

[satirev]

Why did you even try to move the mail to the same box it was in? And is it an iCloud bug or a Mail.app bug or some other mail program? What version of OS X?

that being said though, i don't think a mistake of moving mail into the same folder its already in should cause the mail to be permanently deleted/vanish into cyber space never to be seen again

 

[Bear]

it was obviously a mistake haha.

mavericks. native mail app.

10.9.0 or 10.9.1?

that being said though, i don't think a mistake of moving mail into the same folder its already in should cause the mail to be permanently deleted/vanish into cyber space never to be seen again

I agree, but is it an iCloud issue or a Maill.app issue.

 

[wrldwzrd89]

Have you tried the vacuum trick on Mail's Envelope database? This is similar to rebuilding the database, but doesn't delete anything - instead, it cleans out stale entries that accumulate in there. If I remember correctly, you need to use the Terminal for this, point the sqlite command at the offending database, then type "vacuum" (without the "quotes") at the sqlite> prompt.

 

[satirev]

10.9.0 or 10.9.1?

I agree, but is it an iCloud issue or a Maill.app issue.

10.9.1 -- i think its an iCloud issue because the emails are also gone on the web side.

Have you tried the vacuum trick on Mail's Envelope database? This is similar to rebuilding the database, but doesn't delete anything - instead, it cleans out stale entries that accumulate in there. If I remember correctly, you need to use the Terminal for this, point the sqlite command at the offending database, then type "vacuum" (without the "quotes") at the sqlite> prompt.

i haven't tried this yet, will report back, thanks

 

[Alrescha]

yes, if you attempt to move an email from the folder its in into the same exact folder the email completely vanishes.

I can confirm the behavior - I've lost a couple of emails this way. Do I think it is front-page headline news, no.

A.

 

[satirev]

I can confirm the behavior - I've lost a couple of emails this way. Do I think it is front-page headline news, no.

A.

just the fact that someone could potentially lose all of their emails trying to move folder to folder and accidentally clicking the same folder should make this front page news....i can't believe this glitch even exists...

 

[Bear]

10.9.1 -- i think its an iCloud issue because the emails are also gone on the web side.
...

It might be, but it might not be. It would need to be tested with a different mail client to confirm where the bug is.

 

[exi]

Just to throw it out there, as it was mentioned in a separate thread of mine: I saw this same behavior while moving messages within Mail 7.1 / OS X 10.9.1 while working with a Gmail account, not iCloud mail. Not consistently, but I definitely had a few messages vanish on me.