$18 Activation Fee

Discussion in 'iPhone' started by aweber5389, Jul 23, 2008.

  1. aweber5389 macrumors newbie

    Joined:
    Jul 13, 2007
    #1
    Does any know how to get rid of that ****** $18 Activation fee? AT&T is just stealing out money here it costs them nothing to activate a new phone.
     
  2. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #2
    Holy cow, that reminds me. I just paid $10 to see the Batman movie and I left the theater with nothing in my hands!

    The theater stole my money!

    Or...maybe I thought seeing the movie was worth $10. And maybe people think getting an iPhone is worth $18.

    They charge $18 because people seem to think getting an iPhone is worth paying another $18 for. As soon as we stop buying the phone, they'll drop it.
     
  3. Van Wildonher macrumors 6502a

    Joined:
    Apr 29, 2008
    #3
    WTF, how do you know it costs nothing for them to activate a new phone?
     
  4. Cruzer442 macrumors member

    Joined:
    Jun 11, 2008
    #4
    If the following is true then u might have a point:
    The guy that activates the phone doesn't get payed while he's activating it. Plus he pays for rent/utilities proportional to the amount of time and space you use while activating the phone for you.
     
  5. StingerT125 macrumors 6502a

    StingerT125

    Joined:
    Jun 3, 2008
    Location:
    Dutchess County New York
    #5
    Call up customer service and ask them t remove it. A lot of people have had success doing this.

    I had my $36.00 fee removed.
     
  6. Tweak3D macrumors regular

    Joined:
    Jul 17, 2007
    #6
    what are you guys saying to get the activation fee waived, just curious since I am a new customer to ATT.

    -Justin
     
  7. cambridge1807 macrumors member

    Joined:
    Sep 13, 2006
    #7
    Dial 611
    Speak to a CS Rep
    Ask to have them waive your upgrade/activation fee
    They should credit your account for 18+tax

    At least that worked for me, maybe you just need to get a rep that isn't having a bad day or actually knows what he/she is doing.
     
  8. radiotowers macrumors member

    Joined:
    Jul 17, 2008
    Location:
    Virginia
    #8
    This charge surprised the hell outta me, quite frankly.

    I've NEVER had a carrier charge me an activation fee for updating my phone on an existing line of service. Over the years, I've had accounts with Suncom, T-Mobile, Alltel, and Verizon and this has never occurred before.

    AT&T is really grating on my last nerve lately. At some point, putting up with their less than stellar network and nickel-and-dime pricing is just not going to be worthwhile, regardless of how nice the iPhone is.

    I plan on calling in to ask for it to be waived once the bill comes in.
     
  9. cambridge1807 macrumors member

    Joined:
    Sep 13, 2006
    #9
    I just asked to have it waived, but he replied with "This is with your FAN discount, correct?" So naturally, I said "Yeah" and it was taken care of. It didn't matter what he said as long as I had it waived.
     
  10. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #10
    Then consider yourself lucky. The fee is pretty common these days across all of the major carriers. T-Mobile is probably still the exception, but then they're dead last among the Tier 1's, so that's probably why.

    There is some truth that the $18 isn't just a because-we-can fee. There are actual costs involved to upgrading or activating a phone: the sales rep has to get paid, there's store overhead costs, and even the SIM card in the phone costs AT&T some cash. Does that all amount to $18? Probably not, but they're also factoring in that some people will call and ask for a credit, while most won't be bothered.

    So return the phone. You got 30 days.

    You don't have to wait. You can call before the bill comes in (in fact that would probably be better).
     
  11. JordanMiller macrumors newbie

    Joined:
    Jul 10, 2008
    #11
    Boohoo, it's only $18. They also were supposed to tell you about it the day you bought your iPhone 3g.
     
  12. JDOG_ macrumors 6502a

    JDOG_

    Joined:
    Nov 19, 2003
    Location:
    Oakland
    #12
    So lemme get this straight: I simply call customer service and casually tell them to remove said fee and they'll just do it? Never heard of that happening before. I assume this only works if you're porting over your # from another service or extending an existing AT&T account yes?

    Sounds like a mail-in rebate, where you can save money if you're one of the <1% of the population that has the time and patience to go through the motions.
     
  13. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #13
    Its called price discrimination and happens all the time.
     
  14. diamond.g macrumors 603

    diamond.g

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #14
    I think the fee is funny. GSM's claim to fame was the SIM's you could use any phone you wanted all you had to do was swap SIMs. No activation needed. So what does Apple do? Make you activate the phone anyways. If one didn't know better you would think it is like CDMA's ESN swapping (that at least Sprint used to let you do for free). Of course AT&T has the right to charge you, and you have the right to complain. It is almost as though Apple uses a SIM cause GSM requires them to, not because they feel that the technology is actually worth taking advantage of.
     
  15. radiotowers macrumors member

    Joined:
    Jul 17, 2008
    Location:
    Virginia
    #15
    I came to AT&T from Verizon this past October, and as of then, they weren't charging activation fees on existing lines simply for upgrading your handset. Most carriers encourage their customers to upgrade - they want to keep you as a customer and renew your contract. Charging a fee to do so is not a particularly good way to encourage this.

    No doubt, but from a customer satisfaction standpoint, it makes little sense to me. It's the cost of doing business, don't charge me just because I want to stick with your company and pay you more money every month.
     
  16. D3lta macrumors 6502a

    Joined:
    Feb 27, 2008
    Location:
    Cupertino, California
    #16
    Call up AT&T CSR and ask them to waive it. I did that today and they took off the $18 from my bill(haven't paid my bill yet.)
     
  17. saminsocks macrumors regular

    Joined:
    May 12, 2008
    #17
    I switched to AT&T about 2 and a half years ago. I forget what Verizon was going to charge me for an activation fee to get a new contract with them, but it was a lot more than $18. I think it was about as much as the activation fee for AT&T was, and I didn't get very good reception in most places, which is why I switched. Contract activation fees are nothing new. And that's what you're paying for, activating the new contract, not because you're buying a new phone.
     
  18. downwardspiral macrumors newbie

    Joined:
    Jul 17, 2008
    Location:
    Atlanta, GA
    #18
    Try to have the fee waived. I think the OP is going a bit overboard by saying AT&T is stealing money for doing something that doesnt cost any money.

    Anybody in business knows that there is a huge cost associated with adding a new customer.

    Lets see I just moved from Dallas to Atlanta and bought a house. I paid account set-up fees to: the water company, power company, gas company, and DishTV. I was not happy about it but I understand that is how companies manage the cost (advertising, marketing, etc) associated with adding customers.

    If it really bothers you then try to get it waived. it is that simple. It is not as if you werent told in advance that these fees would be charged to you.
     
  19. Phil A. Moderator

    Phil A.

    Staff Member

    Joined:
    Apr 2, 2006
    Location:
    Shropshire, UK
    #19
    Fortunately in the UK, activation fees have become a thing of the past, but I remember paying £35.00 ($70) for phone activation in the past (10+ years ago), so $18.00 doesn't seem too unreasonable!
     
  20. nomad01 macrumors 68000

    nomad01

    Joined:
    Aug 1, 2005
    Location:
    Birmingham, England
    #20
    I don't think carriers in the UK charge an activation fee. Certainly not for an upgrade! They used to many years ago.

    The sales rep has to get paid if he activates a phone or if he sits on his a55 all day so I'm not sure how valid that is. If I go into another retail store, they don't charge for serving me so why should AT&T?

    Aside from the nominal cost of a sim card, everything else is just day to day operation and I can't see why anyone should be paying for that.

    Seems crazy!?
     

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