$18 Upgrade?

Discussion in 'iPhone' started by w00t951, Aug 23, 2011.

  1. w00t951 macrumors 68000

    w00t951

    Joined:
    Jan 6, 2009
    Location:
    Pittsburgh, PA
    #1
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    AT&T is telling me that I am eligible for an $18 iPhone upgrade. Does this mean that I give AT&T $18 and my iPhone 4, and in exchange they give me an iPhone 5? Or does this mean that I must pay individually for the iPhone 5 and pay $18 to AT&T to upgrade?
     
  2. braddick macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
    #2
    $199.00 + $18. for the iPhone5 16GB.
    $299.00 + $18. for the iPhone5 32GB.
     
  3. GhostMac24 macrumors 6502

    GhostMac24

    Joined:
    Jul 27, 2011
    Location:
    NC
    #3
    The $18 is the fee for "activation" of the upgrade phone (iPhone or any other phone) that YOU buy.
     
  4. andyx3x macrumors 65816

    Joined:
    Mar 1, 2011
    #4
    This comes on a bill and you don't have to pay this when you sign the contract.

    Also, if you are a long time customer they will waive it for you if you call customer service.
     
  5. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #5
    The latter...I'm really confused why people think they would ever need to give something they own back to the carrier. I've also never paid this fee in upgrading my phones, but YMMV.
     
  6. diamond.g macrumors 603

    diamond.g

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #6
    That isn't always true. I got told it couldn't be waived when I got my iPhone 4.
     
  7. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #7

    Then you didn't get a good customer service rep. I have gotten it waived every year.

    That 18$ fee is one of the biggest rip offs with AT&T.
     
  8. FrankieG889D macrumors member

    Joined:
    Jun 21, 2009
    #8
    What do you need to say to get it waived?
     
  9. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #9
    Exactly, the thousand (literally) of dollars I've given them over the years and they try and charge me for this? I've never paid it and never will.
     
  10. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #10
    AT&T haz iPhone 5s already?!?1?!:eek:
     
  11. andyx3x macrumors 65816

    Joined:
    Mar 1, 2011
    #11
    Just ask them. I've never paid it and they have always waived it instantly when I asked.
     
  12. bowlerman625 macrumors 68020

    bowlerman625

    Joined:
    Jun 17, 2009
    Location:
    Chicago, IL area
    #12
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    We recently upgraded my wife's phone to iPhone 4. I requested a waiver of the upgrade fee. The store rep said I had to call customer service for this. When my bill cycled I called and the Cust service rep did one better. He credited our account $25!
     
  13. Lindenhurst macrumors 6502a

    Joined:
    Aug 24, 2011
    #13

    Same here. I spend about $240 per month for 4 lines, and $18 isn't too much for them to waive.
     
  14. kilcher macrumors 65816

    kilcher

    Joined:
    Jul 3, 2011
    #14
    Is part of the problem going to a corporate store vs. a franchised store? I could see where franchised stores would be less likely to waive the fee.
     
  15. Bartboy919 macrumors member

    Bartboy919

    Joined:
    Jun 25, 2005
    #15
    So, do you request the activation fee be waived after you buy the phone, or before you buy the phone?
     
  16. makefunnyfaces macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    West Virginia
    #16
    Call customer service once you see the $18 being charged to your account. Politely ask him or her if you can have it waived because you're a "valued customer."

    A good attitude can go a long way with anyone. I've never had a problem getting something waived or credited to my account if I am nice, polite, & patient with the representative. After all, they're people, too. :)
     

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