My faulty scratched White SS is going to Apple for assessment.

[Smickers]

So, I took off my jacket Sunday and out of the sleeve comes my SS and drops on the floor and slides for a bit before stopping. Turns out the locking mechanism wasn't locking the strap.

On closer inspection it requires a number of tries, pulling and pushing the strap to get it to lock.

It's just the top strap. One scratched casing, with the glass fine.

Contacted Apple to try and get AppleCare for express replacement but they won't due to the scratch, despite it being caused by faulty strap/watch. Said they're very interested in the fault and I'm dhl'ing watch to Ireland for inspection. Said it would be 2-3 day turnaround. I can't see how when they have no stock.

 

[Natzoo]

Wow i better make sure when my watch comes, everything is strapped in, including the screen

 

[Smickers]

They even wanted videos which I provided.

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Wow i better make sure when my watch comes, everything is strapped in, including the screen

Make sure you do. I'd never even removed the strap so it came like this.

 

[Natzoo]

Link the videos you sent them?

 

[edlex]

Wow if that had been a sport the screen would have probably shattered.

 

[Natzoo]

Wow if that had been a sport the screen would have probably shattered.

I thought sport was the one that got more scratched and the Stainless Steel version had stronger glass but shatters when it gets scratched

 

[edlex]

I thought sport was the one that got more scratched and the Stainless Steel version had stronger glass but shatters when it gets scratched

Well based on the torture tests I've seen the sapphire holds up better in drops and scratching.

 

[Smickers]

What's the best way to upload a video? YouTube?

 

[jjlannoo]

I thought sport was the one that got more scratched and the Stainless Steel version had stronger glass but shatters when it gets scratched

the sport scratches easy but it takes a lot to shatter a sapphire crystal. Its not a even trade lol

 

[Smickers]

http://www.youtube.com/watch?v=8HrP46EO2R4

Anybody else got this problem?

 

[Smickers]

Apple have confirmed it to be faulty and are sending me out a brand new retail unit sealed in the next 24 hours.

 

[3square]

Apple have confirmed it to be faulty and are sending me out a brand new retail unit sealed in the next 24 hours.

nice to hear they are handling this promptly. this gives me hope that my situation might be as fast.
currently waiting to hear back from their engineers.

 

[happypappy]

Apple have confirmed it to be faulty and are sending me out a brand new retail unit sealed in the next 24 hours.

Glad they are taking care of your issue, and fast!

 

[MrGimper]

So to summarise, they confirmed the strap locking mechanism was knackered?

 

[Ryxmd]

I had this same problem when I first received my SS with Milanese. I had it on my wrist and noticed that the top strap had some movement. I took off the watch and tried to get it to lock in. After 3-4 tries, it finally locked into place. I wonder if I should contact Apple about this.

 

[fischersd]

So, I took off my jacket Sunday .... I can't see how when they have no stock.

Apple would have seeded the warranty replacement channel before shipping any sales (otherwise, how could they timely do replacements?)

The size of the warranty channel (before people get pissy and say "But I want mine now!") will increase as more watches are sold. Typically it's a % of watches sold.