My faulty scratched White SS is going to Apple for assessment.

Wow i better make sure when my watch comes, everything is strapped in, including the screen

 

Link the videos you sent them?

 

Wow if that had been a sport the screen would have probably shattered.

 

I thought sport was the one that got more scratched and the Stainless Steel version had stronger glass but shatters when it gets scratched

 

Well based on the torture tests I've seen the sapphire holds up better in drops and scratching.

 

the sport scratches easy but it takes a lot to shatter a sapphire crystal. Its not a even trade lol

 

nice to hear they are handling this promptly. this gives me hope that my situation might be as fast.
currently waiting to hear back from their engineers.

 

Glad they are taking care of your issue, and fast!

 

So to summarise, they confirmed the strap locking mechanism was knackered?

 

I had this same problem when I first received my SS with Milanese. I had it on my wrist and noticed that the top strap had some movement. I took off the watch and tried to get it to lock in. After 3-4 tries, it finally locked into place. I wonder if I should contact Apple about this.

 

Apple would have seeded the warranty replacement channel before shipping any sales (otherwise, how could they timely do replacements?)

The size of the warranty channel (before people get pissy and say "But I want mine now!") will increase as more watches are sold. Typically it's a % of watches sold.