My faulty scratched White SS is going to Apple for assessment.

Discussion in 'Apple Watch' started by Smickers, Apr 27, 2015.

  1. Smickers macrumors newbie

    Joined:
    Apr 23, 2015
    #1
    So, I took off my jacket Sunday and out of the sleeve comes my SS and drops on the floor and slides for a bit before stopping. Turns out the locking mechanism wasn't locking the strap.

    On closer inspection it requires a number of tries, pulling and pushing the strap to get it to lock.

    It's just the top strap. One scratched casing, with the glass fine.

    Contacted Apple to try and get AppleCare for express replacement but they won't due to the scratch, despite it being caused by faulty strap/watch. Said they're very interested in the fault and I'm dhl'ing watch to Ireland for inspection. Said it would be 2-3 day turnaround. I can't see how when they have no stock.
     

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  2. Natzoo macrumors 65816

    Natzoo

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    #2
    Wow i better make sure when my watch comes, everything is strapped in, including the screen:D
     
  3. Smickers thread starter macrumors newbie

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    Apr 23, 2015
    #3
    They even wanted videos which I provided.

    ----------

    Make sure you do. I'd never even removed the strap so it came like this.
     
  4. Natzoo macrumors 65816

    Natzoo

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  5. edlex macrumors 68000

    edlex

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    #5
    Wow if that had been a sport the screen would have probably shattered.
     
  6. Natzoo macrumors 65816

    Natzoo

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    #6
    I thought sport was the one that got more scratched and the Stainless Steel version had stronger glass but shatters when it gets scratched
     
  7. edlex macrumors 68000

    edlex

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    #7
    Well based on the torture tests I've seen the sapphire holds up better in drops and scratching.
     
  8. Smickers thread starter macrumors newbie

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    Apr 23, 2015
    #8
    What's the best way to upload a video? YouTube?
     
  9. jjlannoo Suspended

    Joined:
    Oct 8, 2011
    #9
    the sport scratches easy but it takes a lot to shatter a sapphire crystal. Its not a even trade lol
     
  10. Smickers, Apr 27, 2015
    Last edited: Apr 27, 2015

    Smickers thread starter macrumors newbie

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    Apr 23, 2015
  11. Smickers thread starter macrumors newbie

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    Apr 23, 2015
    #11
    Apple have confirmed it to be faulty and are sending me out a brand new retail unit sealed in the next 24 hours.
     
  12. 3square macrumors regular

    Joined:
    Jul 10, 2014
    #12
    nice to hear they are handling this promptly. this gives me hope that my situation might be as fast.
    currently waiting to hear back from their engineers.
     
  13. happypappy macrumors regular

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    Oct 23, 2008
    Location:
    NJ
    #13
    Glad they are taking care of your issue, and fast! :)
     
  14. MrGimper macrumors 601

    MrGimper

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    Sep 22, 2012
    Location:
    Andover, UK
    #14
    So to summarise, they confirmed the strap locking mechanism was knackered?
     
  15. Ryxmd macrumors regular

    Joined:
    Oct 2, 2014
    #15
    I had this same problem when I first received my SS with Milanese. I had it on my wrist and noticed that the top strap had some movement. I took off the watch and tried to get it to lock in. After 3-4 tries, it finally locked into place. I wonder if I should contact Apple about this.
     
  16. fischersd macrumors 68040

    fischersd

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    Oct 23, 2014
    Location:
    Kitchener, Ontario, Canada
    #16
    Apple would have seeded the warranty replacement channel before shipping any sales (otherwise, how could they timely do replacements?)

    The size of the warranty channel (before people get pissy and say "But I want mine now!") :) will increase as more watches are sold. Typically it's a % of watches sold.
     

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