1Password on Mac won't open

Discussion in 'Mac Apps and Mac App Store' started by gavroche, Nov 15, 2015.

  1. gavroche macrumors 6502a

    gavroche

    Joined:
    Oct 25, 2007
    Location:
    Left Coast
    #1
    Since the last 1Password update, i'm unable to open 1Password on my mac.
    When i launch it, it tells me that since 1Password was purchased on a different mac (it wasn't.. i've had my Macbook air since 2011) that i need to log in to my apple id. I try to do so, but it keeps telling me that my apple ID or password is incorrect. They are not.
    I have no issues opening the app on the iPhone.
    Any help appreciated...

    p.s. I'm quite leary about an app external to Apple asking me to enter my Apple ID and password. This just strikes me as a bit risky...
     
  2. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #3
    Just dealt with a similar problem with 1Password after the update. Would not properly open. Was an Apple problem. Had to uninstall and reinstall 1Password to get it to function. Once reinstalled it work like it normally does. You will not lose your info and the first time you open it again, it will let you know it found your info and ask if you want it input.
     
  3. spitf1r3 macrumors regular

    spitf1r3

    Joined:
    Oct 17, 2014
    Location:
    Neverland
    #4
    Or just reboot your Mac. Both should work:)
     
  4. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #5
    Unfortunately I tried that to no avail. Had to reinstall several programs that I own through the MAS.
     
  5. infantrytrophy macrumors regular

    Joined:
    Oct 27, 2013
    #6
    1Password is an example of a professionally-developed app that is critical to the function of my computer (and iPhone and iPad ...). Another example is Dropbox. Both apps function well and rarely cause problems. I recommend that this type of app be installed directly from the developer rather than from the Mac App Store.

    The MAS (like other parts of Apple's Cloud services) not infrequently has problems. If you trust the app developer, it is advisable to download and install directly from the developer rather that from the MAS. Sure, you lose the convenience of easy backup/re-install from the MAS for these apps, but you also avoid MAS problems with your critical apps.

    About a year ago there were severe problems with several iCloud services. 1Password users who synced through iCloud could not sync their password vaults for a prolonged period (about month, if I recall correctly). Those of us who synced through Dropbox had no problem. In addition, syncing through Dropbox allows use of 1Password across platforms - Windows and Android, for example.

    Support for 1Password is provided through the support forum, actively monitored by Agilebits reps:
    https://discussions.agilebits.com

    Below is a post that directly address the current problem with the Mac App Store:
    https://discussions.agilebits.com/discussion/52042/mac-app-store-app-damaged-prompted-for-apple-id

    (I have no relationship with Agilebits, developer of 1Password, other than that of a satisfied [paying] customer.)
     
  6. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #7

    I thank you kindly for the info. It is appreciated.

    But this was the first time I ever had a problem with 1Password MAS version. I know that I can also contact them directly and change from the MAS version to a direct download from their site. Which is what I would normally do. I prefer my apps direct from developer over MAS. 99% of my apps are direct from developer sites.

    As this was the first time I had a problem with it, I am now motivated to move to the developers version. Again I thank you and appreciate the info.
     
  7. spitf1r3 macrumors regular

    spitf1r3

    Joined:
    Oct 17, 2014
    Location:
    Neverland
    #8
    Non-MAS version of 1Password lacks iCloud syncing - only apps distributed via MAS can use features like CloudKit.
     

Share This Page