Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPod 1st Gen iPod Replacement - Why so long?
- Thread starter covertsurfer
- Start date
- Sort by reaction score
I finally received my Nano today! I'm guessing they screwed up the outgoing shipping processing/tracking because I received no notification from Apple this thing was coming. So, from start to finish:
Nov. 15th - request replacement from Apple
Feb. 29th - receive replacement from Apple
That's a whole lotta time, but excited to try this thing out. Whew. Good luck folks, be patient. I wasn't, but it will come!
Nov. 15th - request replacement from Apple
Feb. 29th - receive replacement from Apple
That's a whole lotta time, but excited to try this thing out. Whew. Good luck folks, be patient. I wasn't, but it will come!
Love the typo....!
For me, posted the package on 30th Jan, on 4th Feb online status updated from Step 1 (received) straight through to Step 3 (return pending) in one go. no delivery yet though! Fingers crossed times are improving....
My wife's first iPod was the original Nano, which she passed on to her mom a couple years ago. I filled out the online form for the replacement program around Thanksgiving and didn't get my padded envelope until just before Christmas. I sent it in to Apple and have been checking the status every couple days, but it's been stuck on Service Requested.
I called today to see if I could find out anything, and apparently Apple never got it as UPS' tracking system noted that they discarded an empty package. So now I have to wait a week or 2 for Apple to investigate. After that, I have no idea.
I called today to see if I could find out anything, and apparently Apple never got it as UPS' tracking system noted that they discarded an empty package. So now I have to wait a week or 2 for Apple to investigate. After that, I have no idea.
this sounds so bad, but i've given it to my cousin and bought an ipod mini off ebay for now haha.
Makman8
macrumors member
Sweet! Just got my shipping notification via email.
Service Requested: Jan 20
Product Received by Apple: Jan 27
Issue Identified: Jan 27
Replacement Shipped: Mar 6
Not too bad!
Service Requested: Jan 20
Product Received by Apple: Jan 27
Issue Identified: Jan 27
Replacement Shipped: Mar 6
Not too bad!
Makman8
macrumors member
Seems like these replacements are shipped out on set times. I just sent mine in Feb 21st and getting the new one shipped back the same Mar 6th date.
Good feelings gone. 🙁
No seriously, that's faster than any of the other posts I've read... by a mile. Congrats!
Makman8
macrumors member
Just got this box through the post myself 2 days ago....I have to say, it's a very impressive bit of kit, when compared with my 1G, my new 6G also has double the memory. Thankyou apple 😛
bowzer
macrumors 6502
Got mine this past wednesday.
Requested: Dec 26 2011
Received box: Jan 5 2012
Sent back: Jan 7 2012
Received at Apple: Jan 9 2012
Issue Identified/replacement pending: Jan 27 2012
Replacement sent: Mar 6 2012
So close to 2.5 months in total.
Picked up this watch band for it. I like how you can easily clip it in and out.
Requested: Dec 26 2011
Received box: Jan 5 2012
Sent back: Jan 7 2012
Received at Apple: Jan 9 2012
Issue Identified/replacement pending: Jan 27 2012
Replacement sent: Mar 6 2012
So close to 2.5 months in total.
Picked up this watch band for it. I like how you can easily clip it in and out.
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)
From the time I mailed the Nano, to receiving the new one, 2 weeks. Just ordered a Lunatik today!
From the time I mailed the Nano, to receiving the new one, 2 weeks. Just ordered a Lunatik today!
I requested the service on December 9th, and I still haven't received the box. Should I call about this or continue waiting for apple to send me the box I'm supposed to ship my nano in?
Larouche
macrumors member
This is my status:
Service Requested:
February 26, 2012
Step 1 Request
March 6, 2012: Product received
Step 2 Service
March 6, 2012: Issue identified
Step 3 Return
March 12, 2012: Replacement Product Shipped
According to FedEx, I'm getting it tomorrow... 😀
Service Requested:
February 26, 2012
Step 1 Request
March 6, 2012: Product received
Step 2 Service
March 6, 2012: Issue identified
Step 3 Return
March 12, 2012: Replacement Product Shipped
According to FedEx, I'm getting it tomorrow... 😀
Took about two weeks in total for, Fedex delivering replacement tomorrow ... 🙂
----------
Do they not even give the proper box with it??
----------
Do they not even give the proper box with it??
Makman8
macrumors member
Requested service 03/08/12
Received mailer from Apple 03/09/12
Dropped iPod in mailer at FedEx 03/10/12
Received new 6th gen iPod via FedEx 03/15/12
Seven days start to finish.
Received mailer from Apple 03/09/12
Dropped iPod in mailer at FedEx 03/10/12
Received new 6th gen iPod via FedEx 03/15/12
Seven days start to finish.
received today yup with just a box and a pod inside! not particularly very Apple but you can't beat the fact they replaced something I bought 6 years ago...regardless of the fact it could have caused a fire and killed me and my family! 😉
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)
Received mine last week. Although took almost 4 months since I dropped it at a AASP I really loved it when I received it. I admit I'll miss my first gen :-( I've run already and is pretty accurate ;-)
Received mine last week. Although took almost 4 months since I dropped it at a AASP I really loved it when I received it. I admit I'll miss my first gen :-( I've run already and is pretty accurate ;-)