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XTÜch tHe gOdX

macrumors newbie
Original poster
Oct 30, 2008
20
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If i bought an ipod touch or iphone 1st generation and dropped it in water by "accident", would i get a new 2nd generation ipod touch or iphone?
 
If i bought an ipod touch or iphone 1st generation and dropped it in water by "accident", would i get a new 2nd generation ipod touch or iphone?
Just to clear the topic for you. Apple considers "dropped in water" as liquid damage and that voids your Apple warranty. As other posters indicated, you will get nothing from Apple if you take your iPhone or iPod Touch swimming.

Dave
 
well, i can hope that my ipod breaks under "warranty covered" terms. Will i get a new ipod then????????
 
If you have a legitimate warranty issue that requires replacing your device, you will receive a refurbished unit of the same model. You can't get upgraded as the result of warranty issues.

(You've already been told that swimming isn't covered by the warranty.)
 
But to answer your question, If your iPod/iPhone does have a problem that is covered, and it does need replacement, under no circumstances, will you get a newer model, 2nd gen, anything. You will get your current model in a refurb.
 
Even if you had a legitimate problem with your iPod or iPhone that wasn't related to water damage, Apple would check the water sensor, and if it turned pink (I believe that is the color they look for), then they wouldn't even bother servicing your device, even for a completely different, unrelated problem. Once that sensor turns color your warranty is void.
 
But to answer your question, If your iPod/iPhone does have a problem that is covered, and it does need replacement, under no circumstances, will you get a newer model, 2nd gen, anything. You will get your current model in a refurb.

I've always been curious about that... Let's say you haven't committed any attempted fraud, but actually do have a legitimate warranty issue.

If you purchased the phone plus 2 years AppleCare warranty near the end of the current generation's production life, and the warranty related problem arises near the end of AppleCare's 2-year period - long after all of the current generation units have completed their travels through the supply chain.

Will Apple intentionally keep enough refurbished units in a warehouse somewhere to guarantee a replacement unit is available for every still-in-warranty unit out in the wild?

Or will they simply tell anybody who comes forward within their warranty period but after their supply of refurb units runs out, "Tough luck"?

I guess a 3rd option might be that they would take your iPhone, send it through the refurbishment process, and then send it back to you - effectively a repair job.
 
Will Apple intentionally keep enough refurbished units in a warehouse somewhere to guarantee a replacement unit is available for every still-in-warranty unit out in the wild?
Yeas, for the reason you said

Or will they simply tell anybody who comes forward within their warranty period but after their supply of refurb units runs out, "Tough luck"?

no

I guess a 3rd option might be that they would take your iPhone, send it through the refurbishment process, and then send it back to you - effectively a repair job.
Doubtful that they would give you the same phone back.

on topic, the OP's continued use of quotes implies that this is not a case of pure accidental damage (If I "accidentally" drop it in water; I hope it breaks "under warranty" terms) If want to know how to dupe Apple into giving you a new phone at least be honest about it, and I can't even begin to fathom why you thin they would give you an iPod Touch as a replacement.
 
....Will Apple intentionally keep enough refurbished units in a warehouse somewhere to guarantee a replacement unit is available for every still-in-warranty unit out in the wild?

Or will they simply tell anybody who comes forward within their warranty period but after their supply of refurb units runs out, "Tough luck"?
No, in the US you will not get the same device back but you will get a repaired device that someone else may have already broken in the same way as the OP.

There is a buffer of devices in the Apple supply chain but some times you may have to wait for to cycle through the process. For example; you go to the local Apple store to get a warrany unit swapped, they may have to request a unit and it may take a couple of days to arrive in the store.

Dave
 
If you purchased the phone plus 2 years AppleCare warranty near the end of the current generation's production life, and the warranty related problem arises near the end of AppleCare's 2-year period - long after all of the current generation units have completed their travels through the supply chain.

Will Apple intentionally keep enough refurbished units in a warehouse somewhere to guarantee a replacement unit is available for every still-in-warranty unit out in the wild?

They do keep older models stored away for things like this. I bought a 5.5gen iPod classic just before the aluminum (6th gen) models came out. It started screwing up just before the year's warranty was up (I had an iPod touch by then as well, but also used the classic as it had a larger capacity), which was around two years after that model was introduced (some two and a half to three if you consider the 5.5 to actually be nothing but the 5th gen) and, wouldn't you know it, Apple sends me a refurb (yet amazing condition) 5.5gen in return.
They definitely keep some in stock.

dave006 said:
No, in the US you will not get the same device back but you will get a repaired device that someone else may have already broken in the same way as the OP.

I take it you're talking about a refurb? That's not really what happens. It's not essentially someone's repaired device. It's pretty much the still usable insides of old iPods (for example, if it was an iPod touch that had a perfect LCD but a screwed up Wi Fi receiver, they'll take the screen from that one and then get a perfect Wi Fi receiver from another returned iPod) that are put in a brand new outside. So if you get a refurb it could have the insides of numerous old iPods, but the front enclosure and the backplate (as well as the battery, I believe) are brand new...after all, it'd have to be if they need to give you a new serial number...
 
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