1st pitaka case split on the top right corner, they replaced it now new case splitting again.

Deathshead

macrumors member
Original poster
Mar 9, 2009
53
14
Looks like Pitaka has a genuine problem with the first batches of mag cases for the max. Replacement case already has a big split in it after around 48hrs and zero drops.. these guys need to get their **** together for the price.
 
Last edited:

Eric5964

macrumors regular
Jun 24, 2010
234
28
Southeast Michigan
I have the Pitaka mag case for the Max and it fits just like all of my previous Pitakas. Not to tight and nothing splitting. Hope you get a good one soon, maybe you got a bigger phone?
 

rperalta

macrumors 6502
Aug 19, 2007
454
37
Hercules, CA
I am the manager of PITAKA.

I will ask my coworker to take care of your case and send you a new one without any flaw. Sorry for any inconveniences.
Any consideration for Pitaka to cover the top (just like the Apple case)? The open top and bottom is too much for me to swallow for scratches. I'm okay with the open bottom. Thanks!
 

Sarah-PITAKA

Suspended
Feb 7, 2018
63
25
Hong Kong
Hi @Deathshead ,

This is Sarah from PITAKA Team and thanks for updating us the issue.

Firstly, please contact us at support@ipitaka.com to get a replacement and we will ship you a Free MagCase soon.

Secondly, as @Eric5964 mentioned, actually there is deviation in iPhone manufacturing. Apple sometimes produces iPhone with some slight differences in size. The truth is, we will take the deviation into account when we run into the mass production and we will leave some space for the deviation. Like the iPhone Xs Max's dimension is 157.5x77.4x7.7 mm, apple could have finally produced some new iPhones bigger and the width could be 77.6mm, whilst we underestimate the deviation previously. So MagCase fits quite well on Eric's iPhone but didn't fit into your phone.

But please be assured that we already adjusted the new iPhone MagCase size to cooperate the deviation at the earliest time. Believe issues you mentioned won't occur anymore.

Awaiting your contact and anyone else have any further questions please feel free to reply here.

Thank you,
Sarah,
PITAKA Team
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Any consideration for Pitaka to cover the top (just like the Apple case)? The open top and bottom is too much for me to swallow for scratches. I'm okay with the open bottom. Thanks!
Thanks for sharing your concern. If you would like to protect your phone against scratches in top&bottom, I'd suggest that you can choose the MagCase Pro instead of the MagCase.
 
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