So a 2-3 months ago my HDD on my late 2009 27in iMac was going bad. My iMac kept warning me that it was failing and I should back up my data immediately. I did exactly that and then searched Apple to see if it was covered or if there was any replacement plan. Surprisingly there was, but my particular model was not one that was covered. I eventually realized I would have to pay to have the HDD replaced. Instead of paying $200 or more (service+hardware) to have it replaced I decided to upgrade to a SSD and do the work myself. It took me about 20 mins and only cost $160 for a 240GB SSD. iMac works great! Recently I saw on MacRumors that they expanded their coverage to other iMac's and as it turned out, mine was now covered. I also got an email from Apple stating that mine was now covered and if I feel I paid for some repairs, to contact them. I called Apple and told them my situation. They said I was covered but when they heard I did the work myself that I may be SOL. So the phone rep transferred me to my local store, because that is where these replacements are taking place, and I spoke with someone there who told me what I didn't want to hear. Because I did an upgrade not intended for a user, I voided my warranty. I asked him how does one void a warranty that doesn't exist? My warranty expired almost 2 years ago, there is no warranty to void. The iMac is my property and I should be allowed to do what I want with it. I repeated over and over again I am not looking for them to pay me $160 for my SSD, I am looking for something comparable to what it would have cost for the 1TB HDD hardware! I said Apple admitted they had faulty hardware and that they are willing to compensate people. I just wanted the compensation for the faulty hardware. I started to get irritated. I asked to speak with a manager and explained that I am not looking for $160. I am looking for compensation (looks like the 1TB Seagate HDD is about $100 on OWC). And she said they have no system put in place to just give me cash. This is the one time I raised my voice and said I never asked for cash, I asked for compensation. Her response was "Oh, one second, I have found this new internal document. Would you mind holding while I read it." I was put on hold on and off for about 1 hour, she was very patient and extremely understanding. Now they have submitted an escalation form and I should hear back within 3 days. Has anyone else taken this route? Repaired their iMac's themselves and now are seeking some kind of compensation for the faulty hardware? I get why they are concerned about opening it myself, but all I am looking for is for them to say "Hey, we screwed up on the HDD, here is compensation for what comparable working hardware would have cost." Is that too much to ask?