Hi,
I was given an iPod Touch (1st Gen) as a birthday present in July 2008. Up until today it had ticked over soundly. This morning I updated to the latest firmware (2.2.1), this went fine. I then disconnected the iPod, only to realize I wanted to change an artist or copy some album artwork. I did so, and then plugged the iPod back in. As soon as my MacBook registered it as connected, the iPod's screen flashed brightly. It stayed like that, and upon closer inspection it appeared that all the colours on my screen have been drastically inverted. The screen is the brightest of whites with the icons a barely recognizable negative-style colour.
I let the update finish, re-plumbed it in, it's the same.
I reset it etc and it appeared it was a firmware problem, possible caused by the new update.
This afternoon I took it to an
Genius, him and his coworkers were puzzled and intrigued when I explained and produced the iTouch. After a bit of Google searching they were unable to find a similar instance where this has happened.
He ran a diagnostics check which was ok, and proceeded to restore the iTouch to the default factory settings. This however has made no difference to the screen. He really was puzzled. I know that sometimes Genius' are not the most knowledgeable peeps, so I thought I'd post here to see if anyone has ever experienced or known of an instance where this has happened. I can produce pictures is required, although it's difficult to see the screen due to the invert effect (it just looks a bright white).
Also he put in my serial to check the warranty. He said the warranty had expired (it started Dec 2007), however I was given my iTouch as a present in July 2008, and knew it was purchased that month also. I explained it was an Amazon purchase by my girlfriend, and so their purchase and stock dates would obviously differ from the consumer purchase date. He said that if I could provide evidence the iPod was bought in July 2008, Apple would update my warranty, entitling me to a new iPod Touch (2nd Gen) over the counter, like that.
I've checked my girlfriend's Amazon page, and brought up the order summary. It has purchase date, estimated dispatch and estimated delivery date. It has product description, price and payment details. I feel this is sufficient evidence. I rang Apple as I was instructed, and was transferred to a call assistant obviously not my country (sounded Indian). The situation was obviously a challenge to explain so that it was clear and simple, but he did tell me to fax the print out to a number he gave me. I asked what else he wanted, as I'm sure they wouldn't exactly understand a random fax of an Amazon purchase (he didn't ask for my serial or anything), but he also interestingly added that I could go to the Apple store and show them proof, and they would in-turn update my warranty.
I just wanted to make sure this is the case, as the Genius didn't mention this. Is their anyone in the know to help me?
I was given an iPod Touch (1st Gen) as a birthday present in July 2008. Up until today it had ticked over soundly. This morning I updated to the latest firmware (2.2.1), this went fine. I then disconnected the iPod, only to realize I wanted to change an artist or copy some album artwork. I did so, and then plugged the iPod back in. As soon as my MacBook registered it as connected, the iPod's screen flashed brightly. It stayed like that, and upon closer inspection it appeared that all the colours on my screen have been drastically inverted. The screen is the brightest of whites with the icons a barely recognizable negative-style colour.
I let the update finish, re-plumbed it in, it's the same.
I reset it etc and it appeared it was a firmware problem, possible caused by the new update.
This afternoon I took it to an
Genius, him and his coworkers were puzzled and intrigued when I explained and produced the iTouch. After a bit of Google searching they were unable to find a similar instance where this has happened.He ran a diagnostics check which was ok, and proceeded to restore the iTouch to the default factory settings. This however has made no difference to the screen. He really was puzzled. I know that sometimes Genius' are not the most knowledgeable
peeps, so I thought I'd post here to see if anyone has ever experienced or known of an instance where this has happened. I can produce pictures is required, although it's difficult to see the screen due to the invert effect (it just looks a bright white).Also he put in my serial to check the warranty. He said the warranty had expired (it started Dec 2007), however I was given my iTouch as a present in July 2008, and knew it was purchased that month also. I explained it was an Amazon purchase by my girlfriend, and so their purchase and stock dates would obviously differ from the consumer purchase date. He said that if I could provide evidence the iPod was bought in July 2008, Apple would update my warranty, entitling me to a new iPod Touch (2nd Gen) over the counter, like that.
I've checked my girlfriend's Amazon page, and brought up the order summary. It has purchase date, estimated dispatch and estimated delivery date. It has product description, price and payment details. I feel this is sufficient evidence. I rang Apple as I was instructed, and was transferred to a call assistant obviously not my country (sounded Indian). The situation was obviously a challenge to explain so that it was clear and simple, but he did tell me to fax the print out to a number he gave me. I asked what else he wanted, as I'm sure they wouldn't exactly understand a random fax of an Amazon purchase (he didn't ask for my serial or anything), but he also interestingly added that I could go to the Apple store and show them proof, and they would in-turn update my warranty.
I just wanted to make sure this is the case, as the Genius didn't mention this. Is their anyone in the know to help me?
