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2-3 weeks to replace a faulty watch

S

shenfrey

macrumors 68030
Original poster
May 23, 2010
2,558
825
Does this sound reasonable to you? It has been about a week since I received my shipping window, they said I was priority but it seems many others are getting the same watch before me. Should I just hang on or phone Apple?
 
Last edited:
shenfrey said:
Does this sound reasonable to you? It has been about a week since I received my shipping window, they said I was priority but it seems many others are getting the same watch before me. Should I just hang on or phone Apple?
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Stuck in the same boat, returned my watch yesterday - now have a 2-3 weeks wait for replacement. I was told I was a piority also. Let me know how you get on with Apple support.
 
I don't think Apple made many watches prior to. I was a day one delivery for my 42mm SS. When checking the build date, it was the week before. They obviously did not have a lot of stock ready, and now are building and shipping out as best they can to fulfill orders.

They probably already used up the few they kept for replacements (if any), so will have to build a new one for you. But at least you get a brand new watch. :)
 
I've heard that some people with AppleCare+ had the option of Express return?
 
kinster said:
I've heard that some people with AppleCare+ had the option of Express return?
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AppleCare plus or not, if you receive a faulty product you should not have to pay additional money to take advantage of a quicker return process.
 
shenfrey said:
AppleCare plus or not, if you receive a faulty product you should not have to pay additional money to take advantage of a quicker return process.
Click to expand...

Of course not. I returned mine and the AppleCare+ and am currently waiting for my refund. Just didn't want to hang around and wait for a replacement.
 
2-3 weeks to replace a faulty watch

Repelle said:
Not really reasonable but that's the way it is (at least in UK) My replacement was exactly 2 weeks.
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I suppose I'll just have to wait. Ringing Apple to complain seems futile.
 
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