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iPhone X 2 week old iPhone X just stopped working?

Sean76

Sean76

macrumors 6502a
Original poster
Feb 10, 2013
665
406
NYC
Theres a first time for everything I guess!

As the title goes tonight my iPhone X just out of nowhere went completely dead and stopped working? No idea why, no idea how...but it did!

As I left my house around 6pm I texted my wife that I was on my way to our restaurant and than put the phone in my pocket and walked out my door. When I got in my car I noticed my phone wasn't connected to my blue tooth, so I took it out of my pocket and it was as if it went off to cellphone heaven. It was just dead? Was fully charged, and was working fine the entire day?
Wasn't powering on, wouldn't re boot, power button with volume keys wasn't working...NOTHING!!!

So took a quick trip to apple in Williamsburg bklyn, an amazingly lovey apple tech took me right away and did a quick diagnostic check and deemed it a hardware problem?

Crazy!!! Phone was 2 weeks old, never showed one sign of any issues and just basically died out of nowhere.

With that said they replaced the phone, replaced the glass screen protector and I was on my way in about 40 minutes!

In 10 years of using iPhones that's never happened to me with a phone. Glad I actually live so close to an Apple store and was able to just be in and out of there without any headaches.
 
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Happened to me with my first 7 Plus last year. I woke up having missed my alarm and the phone, still plugged in, was red hot and completely bricked. Not sure what happened, they weren't able to run any tests on it as it was completley lights out. Swapped with a new one on the spot.


It's normal for the first production run to have a failure rate of some level. They replace it without hassle.
 
Sean76 said:
Theres a first time for everything I guess!

As the title goes tonight my iPhone X just out of nowhere went completely dead and stopped working? No idea why, no idea how...but it did!

As I left my house around 6pm I texted my wife that I was on my way to our restaurant and than put the phone in my pocket and walked out my door. When I got in my car I noticed my phone wasn't connected to my blue tooth, so I took it out of my pocket and it was as if it went off to cellphone heaven. It was just dead? Was fully charged, and was working fine the entire day?
Wasn't powering on, wouldn't re boot, power button with volume keys wasn't working...NOTHING!!!

So took a quick trip to apple in Williamsburg bklyn, an amazingly lovey apple tech took me right away and did a quick diagnostic check and deemed it a hardware problem?

Crazy!!! Phone was 2 weeks old, never showed one sign of any issues and just basically died out of nowhere.

With that said they replaced the phone, replaced the glass screen protector and I was on my way in about 40 minutes!

In 10 years of using iPhones that's never happened to me with a phone. Glad I actually live so close to an Apple store and was able to just be in and out of there without any headaches.
Click to expand...
It’s fantastic service though. I don’t know any other company on the planet that can replace a device under warranty in 40 minutes
 
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Videomanmac said:
It’s fantastic service though. I don’t know any other company on the planet that can replace a device under warranty in 40 minutes
Click to expand...
Any company that charges $1000+ for a smartphone should be able to handle a quick replacement.
 
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Videomanmac said:
It’s fantastic service though. I don’t know any other company on the planet that can replace a device under warranty in 40 minutes
Click to expand...

Just to add to that, Apple does a really good job of helping customers that have defective units with replacing them with a working unit. They tend to prioritize warranty related issues fairly well in the store.
 
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Bako-MacAddict said:
Was your replacement from a white box ? Or did you do an exchange ?
Click to expand...

white box, they didn't have any retail units of black 256GB even available and to do a full return with the iPhone upgrade program would involve returning and doing all over again and I'm honestly not in the mood to go through that crap again. Plus I didn't have the retail box with me and you need that for a full return.

Plus with the white box right now I can seriously go through as many phones as I want to make sure it's up to what I feel is a perfect unit. In my case I was lucky and got a unit that was pretty much spot on!
 
I would expect the white box replacements to actually go through an extra QC cycle to ensure that they're flawless. Whenever you're replacing a customer's device, they're already upset - last thing you need is to give them a replacement that has issues. (this is why I don't quite understand the people that insist on exchanging for a new retail package) - not this early in the game, when you know the white box replacements are new, as opposed to refurbished units.
 
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Happened to me over the weekend. I just did a hard rest (press volume up then press volume down and then hold power button) and everything was fine again.
 
Happened to me with the 6s+. Phone working fine then out of nowhere just didn’t respond to anything. Went to Apple store without appointment and they replaced within 30mins.
 
fischersd said:
I would expect the white box replacements to actually go through an extra QC cycle to ensure that they're flawless. Whenever you're replacing a customer's device, they're already upset - last thing you need is to give them a replacement that has issues. (this is why I don't quite understand the people that insist on exchanging for a new retail package) - not this early in the game, when you know the white box replacements are new, as opposed to refurbished units.
Click to expand...

The tech said to me, what do you want to do? We don't have any retail units tonight but if you want we'll bring the manager over and I'm positive you'll get one tomorrow?

Again I would have had to return mine, do the citizens one crap again, get refunded, pay again, such a pita.

I'm not opposed to white boxes really, I had a bad experience a few years ago with the 6 where I went through 2 white box units. But like the girl said, things have changed, these aren't refurbs, and if you turn on one and aren't happy we'll shoot for another. So she was super cool, and honestly I think these phones do go through a process and are pretty much spot on these days. Thankfully mine was a good one, and all is ok again in X land...lol
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jettie1767 said:
Happened to me over the weekend. I just did a hard rest (press volume up then press volume down and then hold power button) and everything was fine again.
Click to expand...

Yea I tried that, no dice. They tried it and nothing also.

Hope the battery isn't frying from the wireless charger? Phone was never hot, just weird.
 
I just had exactly the same thing happen. iPhone X 256gb only two weeks old. It was fully charged and working fine. Pulled it out of my pocket 30 minutes later and it is a brick. An attractive brick but a brick nevertheless. Looks like I'm taking a trip to the Apple Store.
 
psand said:
I just had exactly the same thing happen. iPhone X 256gb only two weeks old. It was fully charged and working fine. Pulled it out of my pocket 30 minutes later and it is a brick. An attractive brick but a brick nevertheless. Looks like I'm taking a trip to the Apple Store.
Click to expand...

I'm on my 4th replacement and I must say it's extremely annoying and frustrating at the same time.

This morning my phone shut down and restarted as I was sending out an email...lol! Apple really needs to ram up quality control ASAP.
 
Sean76 said:
I'm on my 4th replacement and I must say it's extremely annoying and frustrating at the same time.

This morning my phone shut down and restarted as I was sending out an email...lol! Apple really needs to ram up quality control ASAP.
Click to expand...

Fourth replacement? What I would suggest doing (Which Apple does if applicable assuming you have a store near you ), is the next iPhone you receive, Apple sometimes suggests that you unbox the iPhone in front of them and go through the device as much as you can to ensure there is no other issues noted. That way if there is a problem, they can verify it right in the store versus you having to be re-issued consistent replacement devices. I know that's not always an ideal situation, but it could potentially save you more time and hassle if necessary.
 
Relentless Power said:
Fourth replacement? What I would suggest doing (Which Apple does if applicable assuming you have a store near you ), is the next iPhone you receive, Apple sometimes suggests that you unbox the iPhone in front of them and go through the device as much as you can to ensure there is no other issues noted. That way if there is a problem, they can verify it right in the store versus you having to be re-issued consistent replacement devices. I know that's not always an ideal situation, but it could potentially save you more time and hassle if necessary.
Click to expand...

I've been around the Iphone side of things for many years, since the first one, and I've gone through my share of replacements.

This is different however...cosmetic, screen, speaker volume, phone clarity, I do all that within the first 5 min of unboxing...however these issues, were a little different.

1-A black screen with no life and that rechid screen popping sound after a few weeks
2-A blue tooth commection problem with my car
3-screen separation with rough edging along the side

I should have caught the 3rd, however it was late in NYC and I was tired and just have a guick glance and they threw it in the case.

The other 2 fairly impossible to catch and the black screen happened over

Either way...annoying
 
Sean76 said:
Theres a first time for everything I guess!

As the title goes tonight my iPhone X just out of nowhere went completely dead and stopped working? No idea why, no idea how...but it did!

As I left my house around 6pm I texted my wife that I was on my way to our restaurant and than put the phone in my pocket and walked out my door. When I got in my car I noticed my phone wasn't connected to my blue tooth, so I took it out of my pocket and it was as if it went off to cellphone heaven. It was just dead? Was fully charged, and was working fine the entire day?
Wasn't powering on, wouldn't re boot, power button with volume keys wasn't working...NOTHING!!!

So took a quick trip to apple in Williamsburg bklyn, an amazingly lovey apple tech took me right away and did a quick diagnostic check and deemed it a hardware problem?

Crazy!!! Phone was 2 weeks old, never showed one sign of any issues and just basically died out of nowhere.

With that said they replaced the phone, replaced the glass screen protector and I was on my way in about 40 minutes!

In 10 years of using iPhones that's never happened to me with a phone. Glad I actually live so close to an Apple store and was able to just be in and out of there without any headaches.
Click to expand...

My Guess this Was an AT&T or T-Mobile Model, at the Apple Genius Bar 9 Out 10 Phones are these with the INTEL Radio Chipset, they will just die and break with in the year. Gets really hot and shorts out. CDMA Verizon And Sprint Get the Qualcomm Radio.
 
TheRealAlex said:
My Guess this Was an AT&T or T-Mobile Model, at the Apple Genius Bar 9 Out 10 Phones are these with the INTEL Radio Chipset, they will just die and break with in the year. Gets really hot and shorts out. CDMA Verizon And Sprint Get the Qualcomm Radio.
Click to expand...
That's odd. I figured we would have heard about that happening to all of the Intel equipped iPhone 7's?

2018 will likely be the last year with a Qualcomm modem in an iPhone....if Intel can't bridge the performance gap you can bet your ass that Apple will be producing their own modems.
 
I know this thread is 8 months old but I came across it as I was trying to find some miracle method to revive my iPhone X. My X is right at 2 months old and died in it's sleep last night for no apparent reason. I've tried the hard reset, I've tried the iTunes thing. Even Verizon tried to bring it to life. Nothing. A replacement phone is being overnighted to me, just sad to see this is apparently not as rare of an issue as I thought it might have been. My Android friends are enjoying my grief.
 
Happened to a three month X for me, was installing an OTA update and it bricked- error 7 upon restore and update through iTunes - same error on the MacBook at the Apple store when they tried I just got a new one in 30 min.
 
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