2007 Macbook Case Repair

Discussion in 'MacBook' started by John585, Apr 15, 2012.

  1. John585 macrumors member

    Joined:
    Jan 19, 2008
    #1
    The other day I went into my local apple store to see a genius about the crack along the front edge of the case where the screen meets the bottom case. The genius told me that the program to fix the crack was only extended one year after the 2 year apple care warranty ended. So 2010 was the last year I could have the bottom case repaired free of change.
    I just want to know if what I was told was true. He also said the plastic bezel around the screen would also have to be replaced which I think was just a scam to get me into paying for any kind of repair.
    I didn't get anything fixed just wanted to check what I should do before going back in again.
     
  2. Medic278 macrumors 6502a

    Medic278

    Joined:
    Feb 1, 2012
    Location:
    New York
    #2
    Apple fixes them generally with no questions asked. I checked Apples MacBook support page and it currently only lists the bottom case replacement program. I would try a different Apple store, a different genius or ask to speak with a manager. Its not unheard of people having their cracked cases repaired free 3-5 years out of warranty. That being said, apple replaces the bottom case on a case by case basis so I would imagine the top case is the same way.

    Apple support community thread regarding case replacement
    https://discussions.apple.com/message/11250506?searchText=top case replace#11250506
     
  3. John585 thread starter macrumors member

    Joined:
    Jan 19, 2008
    #3
    Thanks for the reply, I'll see if I can bring it into another store and see how it goes.
     
  4. davidg4781 macrumors 68000

    Joined:
    Oct 28, 2006
    Location:
    Alice, TX
    #4
    I had my 2006 MacBook top case replaced last year I think. AppleCare ended for me in 2009.
     
  5. saggel macrumors regular

    Joined:
    Mar 3, 2012
    Location:
    Coventry, UK
  6. BL4zD macrumors 6502

    Joined:
    Sep 22, 2010
    #6
    I've had three different early MacBooks fixed under this program and all were well after the timeframe the Genius cited to you. I can also confirm that the stores did replace the bezel. There is speculation that the bezel is different now than originally used, and if I'm not mistaken the Genius explained that to me when I had them replaced, but it's not merely a scam to get you to pay more money. Keep in mind it's the bezel that actually creates the problem, not the top case.
     
  7. ashabs macrumors newbie

    Joined:
    Oct 6, 2008
    #7
    5 years and 4 months - no go..

    Don't know why I waited so long, but it was working fine with the cracks.

    Called apple support, and they told me they would replace it.
    Took it the LAS and they said that Apple might refuse because it was more than 5 years old.

    I was confused, but trusted the guy from Apple, and then the LAS told me Apple refused. They even had me pay the service fee of 85$.

    I complained 3 stops in the line of phone calls; all it got me was a Trackpad worth the 85$. I'm a little disappointed, but then again: I was too late.

    Macbook2,1 (late 2006).
     

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