2008 MAC PRO crash report - diagnostics

Discussion in 'Mac Pro' started by joecool99, Apr 9, 2014.

  1. joecool99 Suspended

    joecool99

    Joined:
    Aug 20, 2008
    Location:
    USA
    #1
    hello,

    wondering you can help with this. 2008 MAC PRO. had logic board and power supply changed (i replaced power supply).
    randomly seems crashing (not frequently) i was not able to reproduce the problem stressing the system with tests. running OSX 10.9.2

    client sent me report today:
     
  2. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #2
    It is either having a hardware problem like a bad CPU or the Sophos software you have on it isn't working correctly.
     
  3. joecool99 thread starter Suspended

    joecool99

    Joined:
    Aug 20, 2008
    Location:
    USA
    #3
    can you elaborate why you think its CPU or sophos software?
    i definitely see that CPU is possible:

     
  4. ashman70 macrumors 6502a

    Joined:
    Dec 20, 2010
    #4
    Isn't it easier just to remove the Sophos software as a troubleshooting step and see if the machine stabilizes?
     
  5. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #5
    Scrolling down a few more lines, you see this:

    Although not 100% certain, the unloaded kext can often be a culprit. Could be that it only needs to be updated, but removing the Sophos antivirus might be a better place to start … :) There's lots of threads demonstrating that antivirus solutions on OS X is not really worth the effort, and may often affect stability and performance.
     
  6. joecool99 thread starter Suspended

    joecool99

    Joined:
    Aug 20, 2008
    Location:
    USA
    #6
    new CPU

    installed 2x 3GHz new cpus. seemed more stable.
    then system crashed again today with:

    Code:
    Anonymous UUID:       38E772BF-5B74-2497-D157-6BEE8B883EC2
    
    Wed May 21 09:50:09 2014
    Machine-check capabilities: 0x0000000000000806
     family: 6 model: 23 stepping: 6 microcode: 1551
     signature: 0x10676
     Intel(R) Xeon(R) CPU           E5472  @ 3.00GHz
     6 error-reporting banks
    Processor 0: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200001084200e0f
    Processor 1: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200001080200e0f
    Processor 2: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200000084200e0f
    Processor 3: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200000080200e0f
    Processor 4: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200001084200e0f
    Processor 5: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200001080200e0f
    Processor 6: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200000084200e0f
    Processor 7: IA32_MCG_STATUS: 0x0000000000000005
     IA32_MC5_STATUS(0x415): 0xb200000080200e0f
    panic(cpu 3 caller 0xffffff80070dc7e9): "Machine Check at 0x000000012aa8caaf, registers:\n" "CR0: 0x0000000080010033, CR2: 0x0000000103d7d000, CR3: 0x0000000000e15000, CR4: 0x0000000000000660\n" "RAX: 0x0000000001446260, RBX: 0x0000000001439660, RCX: 0x000000000143fc60, RDX: 0x0000000133e39000\n" "RSP: 0x0000000118953760, RBP: 0x00000001189537f0, RSI: 0x0000000000000020, RDI: 0x00007fe1ed98ca70\n" "R8:  0x00000001189540e0, R9:  0x0000000118953ee0, R10: 0x000000000000000b, R11: 0x0000000118954430\n" "R12: 0x0000000118953c30, R13: 0x00000001189542e0, R14: 0x0000000000000af3, R15: 0x0000000118953ce0\n" "RFL: 0x0000000000000293, RIP: 0x000000012aa8caaf, CS:  0x000000000000002b, SS:  0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/trap_native.c:168
    Backtrace (CPU 3), Frame : Return Address
    0xffffff81f294bdd0 : 0xffffff8007022fa9 
    0xffffff81f294be50 : 0xffffff80070dc7e9 
    0xffffff81f294bfb0 : 0xffffff80070f3cff 
    
    BSD process name corresponding to current thread: iPhoto
    
    Mac OS version:
    13D65
    
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x0000000006e00000
    Kernel text base: 0xffffff8007000000
    System model name: MacPro3,1 (Mac-F42C88C8)
    
    System uptime in nanoseconds: 23468551744993
    last loaded kext at 23350455636391: com.apple.driver.AppleUSBCDC	4.2.1b5 (addr 0xffffff7f89497000, size 20480)
    last unloaded kext at 23410597036910: com.apple.driver.AppleIntelMCEReporter	104 (addr 0xffffff7f8948a000, size 32768)
    loaded kexts:
    com.nvidia.CUDA	1.1.0
    com.realtek.driver.RTL8192SU	1079
    com.hzsystems.terminus.driver	4
    com.channld.driver.Channel_dPAD	1.0
    com.apple.driver.AppleBluetoothMultitouch	80.14
    com.apple.driver.AppleHWSensor	1.9.5d0
    com.apple.filesystems.autofs	3.0
    com.apple.iokit.IOBluetoothSerialManager	4.2.4f1
    com.apple.driver.AppleHDA	2.6.1f2
    com.apple.driver.AppleUpstreamUserClient	3.5.13
    com.apple.driver.AppleLPC	1.7.0
    com.apple.driver.AppleMCCSControl	1.1.12
    com.apple.driver.AppleMCEDriver	1.1.9
    com.apple.driver.AudioAUUC	1.60
    com.apple.GeForceTesla	8.2.4
    com.apple.driver.ACPI_SMC_PlatformPlugin	1.0.0
    com.apple.iokit.CSRBluetoothHostControllerUSBTransport	4.2.4f1
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleHWAccess	1
    com.apple.iokit.SCSITaskUserClient	3.6.6
    com.apple.driver.AppleRAID	4.0.6
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.5.1
    com.apple.driver.AppleIntel8254XEthernet	3.1.4b1
    com.apple.driver.AppleUSBHub	666.4.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.driver.AppleFWOHCI	5.0.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	35
    com.apple.driver.AirPortBrcm43224	700.36.24
    com.apple.driver.AppleAHCIPort	3.0.0
    com.apple.driver.AppleUSBEHCI	660.4.0
    com.apple.driver.AppleIntelPIIXATA	2.5.1
    com.apple.driver.AppleUSBUHCI	656.4.1
    com.apple.driver.AppleACPIButtons	2.0
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.1
    com.apple.driver.AppleACPIEC	2.0
    com.apple.driver.AppleAPIC	1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient	217.92.1
    com.apple.nke.applicationfirewall	153
    com.apple.security.quarantine	3
    com.apple.driver.AppleIntelCPUPowerManagement	217.92.1
    com.apple.driver.IOBluetoothHIDDriver	4.2.4f1
    com.apple.driver.AppleMultitouchDriver	245.13
    com.apple.kext.triggers	1.0
    com.apple.iokit.IOSerialFamily	10.0.7
    com.apple.driver.AppleUSBAudio	2.9.5f4
    com.apple.driver.DspFuncLib	2.6.1f2
    com.apple.vecLib.kext	1.0.0
    com.apple.driver.AppleSMBusController	1.0.11d1
    com.apple.driver.AppleHDAController	2.6.1f2
    com.apple.iokit.IOHDAFamily	2.6.1f2
    com.apple.nvidia.classic.NVDANV50HalTesla	8.2.4
    com.apple.nvidia.classic.NVDAResmanTesla	8.2.4
    com.apple.iokit.IOFireWireIP	2.2.6
    com.apple.driver.IOPlatformPluginLegacy	1.0.0
    com.apple.driver.IOPlatformPluginFamily	5.7.0d11
    com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.2.4f1
    com.apple.iokit.IOSurface	91.1
    com.apple.iokit.IOBluetoothFamily	4.2.4f1
    com.apple.driver.AppleSMC	3.1.8
    com.apple.iokit.IOAudioFamily	1.9.7fc2
    com.apple.kext.OSvKernDSPLib	1.14
    com.apple.iokit.IONDRVSupport	2.4.1
    com.apple.iokit.IOGraphicsFamily	2.4.1
    com.apple.driver.AppleUSBHIDKeyboard	170.15
    com.apple.driver.AppleHIDKeyboard	170.15
    com.apple.iokit.IOUSBHIDDriver	660.4.0
    com.apple.driver.AppleUSBMergeNub	650.4.0
    com.apple.driver.AppleUSBComposite	656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice	3.6.6
    com.apple.iokit.IOBDStorageFamily	1.7
    com.apple.iokit.IODVDStorageFamily	1.7.1
    com.apple.iokit.IOCDStorageFamily	1.7.1
    com.apple.iokit.IOATAPIProtocolTransport	3.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.6
    com.apple.iokit.IOFireWireFamily	4.5.5
    com.apple.iokit.IOUSBUserClient	660.4.2
    com.apple.iokit.IO80211Family	630.35
    com.apple.iokit.IONetworkingFamily	3.2
    com.apple.iokit.IOAHCIFamily	2.6.5
    com.apple.iokit.IOATAFamily	2.5.2
    com.apple.iokit.IOUSBFamily	677.4.0
    com.apple.driver.AppleEFINVRAM	2.0
    com.apple.iokit.IOHIDFamily	2.0.0
    com.apple.driver.AppleEFIRuntime	2.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	278.11
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.security.TMSafetyNet	7
    com.apple.driver.AppleKeyStore	2
    com.apple.driver.DiskImages	371.1
    com.apple.iokit.IOStorageFamily	1.9
    com.apple.iokit.IOReportFamily	23
    com.apple.driver.AppleFDEKeyStore	28.30
    com.apple.driver.AppleACPIPlatform	2.0
    com.apple.iokit.IOPCIFamily	2.9
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.corecrypto	1.0
    com.apple.kec.pthread	1
    Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 3 GHz, 16 GB, SMC 1.25f4
    Graphics: NVIDIA GeForce GTX 285, NVIDIA GeForce GTX 285, PCIe, 1024 MB
    Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser A/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser A/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser B/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser B/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser A/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    Memory Module: DIMM Riser A/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x80AD, 0x48594D503532354637324350344E332D5935
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 22 devices, 1 incoming serial ports
    Network Service: RNX-180UBE, Ethernet, en2
    Network Service: Bluetooth PAN, Ethernet, en3
    PCI Card: NVIDIA GeForce GTX 285, Display Controller, Slot-2
    PCI Card: pci1b4b,9123, AHCI Controller, Slot-4
    PCI Card: pci1b4b,91a4, IDE Controller, Slot-4
    Serial ATA Device: M4-CT512M4SSD2, 512.11 GB
    Serial ATA Device: WDC WD1001FALS-19J7B0, 1 TB
    Serial ATA Device: WDC WD1001FALS-19J7B0, 1 TB
    Serial ATA Device: WDC WD1001FALS-00J7B0, 1 TB
    Parallel ATA Device: PIONEER DVD-RW  DVR-118L
    Parallel ATA Device: PIONEER DVD-RW  DVR-118L
    USB Device: Schiit USB Audio Device
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: RNX-180UBE
    USB Device: Bluetooth USB Host Controller
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    Thunderbolt Bus: 
    
     
  7. FrankHahn macrumors 6502a

    Joined:
    May 17, 2011
    #7
    I think your memory might have caused the panics.
     
  8. RumoredTone macrumors member

    Joined:
    Nov 12, 2004
    #8
    Hi there,

    In my experience, a good troubleshooting step for 2008 models is to reseat the RAM. I know it sounds like voodoo, but it has a knack for "fixing" mysterious problems (panics, ECC errors, boot trouble). Just pop each module out and back in (and maybe clean out any significant dust on the RAM risers, if there's any).

    Since it's an intermittent problem, it may be a while before you'd know if it worked. But I'd definitely give it a try.

    Hope this helps!
     
  9. m4v3r1ck macrumors 68020

    m4v3r1ck

    Joined:
    Nov 2, 2011
    Location:
    The Netherlands
    #9
    Great post! Worth a try. Done that several times on my MP 3.1. Resolved some RAM related issues in the past. Now as a standard routine housekeeping maintenance. Remove all RAM modules, give the risers a good clean and reseat them in random order (as mine are all the same). Every month I do that, keep it clean and mean. Also preventing dust to cause thermal issues.

    Good luck to the OP!

    ~ Cheers
     

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