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2009 white macbook still crack defect?

but

When i questioned apple support about this , they said they cover the cracks in OR out of warranty so definitly bring yours in to fix
 
efplaya85 said:
When i questioned apple support about this , they said they cover the cracks in OR out of warranty so definitly bring yours in to fix
Click to expand...

bump.
i thought i might give a try and ask here instead of creating a new topic.

just curious, i have a white macbook that i brought about a year ago. and within 3 to 4 months of using it, i started to get those hairline cracks on the white part of the bottom case (below the palm rest area) -- which btw i take really good care of my mb. i carefully stow it away, carefully take it out. it saddens me to have cracks on it. i brought it in to the genius at the apple store back then because i worried that it might get worst and what if it starts go even worst i won't be covered, but the guy basically said it's ok, nothing will be harmed. it doesn't need to be replaced.

and now, i was cleaning my macbook, and i realized those hairline cracks have gotten worst, and i've noticed cracks right by the rear vent, and it looks like if i do some more traveling with it, it might as well just break off sooner or later. =(

do you think apple will replace the bottom case for free since they have acknowledged the problem, or do i have to pay for the replacement?
(so much for making a laptop.... when the quality is terrible. now i'm scared to travel my macbook with me just bc i'm afraid it will crack and break on me.)

sorry for a long story posted.....
 
I should bring mine in. I bought it in Jan '08 and it developed a crack shortly after, but I wasn't sure if Apple would cover it. Even if they charge me for it, I should get it fixed as I plan on keeping this MB for many years.
 
pqwo said:
but the guy basically said it's ok, nothing will be harmed. it doesn't need to be replaced.

do you think apple will replace the bottom case for free since they have acknowledged the problem, or do i have to pay for the replacement?
Click to expand...

Why didn't you settle this the first time you took it in. If a "genius" told me my cracks were "ok" I wouldn't have accepted this answer.

Take it back to the same Apple Store... explain you were already in here about this problem. I think they would fix this at their expense.
 
Richard1028 said:
Why didn't you settle this the first time you took it in. If a "genius" told me my cracks were "ok" I wouldn't have accepted this answer.

Take it back to the same Apple Store... explain you were already in here about this problem. I think they would fix this at their expense.
Click to expand...

i guess i was too nice the first time around. gonna bring it to the store and hopefully it'll get settled. i will be mean and demanding if they refuse to replace at their expense! thanks.
 
I bought my white Macbook in August last year (2008) while living abroad, but it was still a 'proper' Apple shop. I have moved back to the UK now, and it's still under it's year warranty, due to run out next month... Today (July 2009) I noticed that there is a crack above the screen, just by the magnet, for closing it. Heres pictures:
aa.jpg

aaa.jpg


Will I be able to get this repaired at an Apple shop, and will it cost me?
Im scared of the crack getting bigger, with me opening and closing it.
I take really good care of it, so I can't see how the crack was something that I did :confused:
 
waffle911 said:
polycarbonate is polycarbonate. Even if Apple changed the mixture used to make it, it still has its limits, as is also evident in the iPhone 3G. It will crack, eventually. It may be 6 months, a year, or two years, but it will crack.
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It isn't just the material used that causes the cracking.

The magnets used to make the macbook snap shut are right behind the square frame that says Macbook on it around the LCD. At the top of this frame, there are fine horizontal plastic protrusions.

It is designed in a fashion that the top case is being hammered each time you close it.
 
lexxiii91 said:
Will I be able to get this repaired at an Apple shop, and will it cost me?
Im scared of the crack getting bigger, with me opening and closing it.
I take really good care of it, so I can't see how the crack was something that I did :confused:
Click to expand...
Mine looked exactly like that and they repaired it. I would think that they'd fix it.
 
Yes, they'll still crack. 95% of Macbooks (plastic) will crack within 3 years of usage, and over 50% crack within the first year.
 
My girlfriends has the 2007 model and when it cracked they replaced it with a newer heavier feeling plastic top plate... I would assume that what is on the 2009 models... My white macbook (although it is dead now) never had a cracking problem! Guess I was a lucky one!
 
my sister came over my house today, and when she was sitting beside me using her macbook. I noticed that both left and right wristpad has like a line/crack/hole at the very lower middle of the wrist pad

I thought it was a style or design first at first, because both left and right is the exact same thing

same position of the crack, and same length

I took out the protective sticker pad off the wrist ad today, it was getting really dark, that Plastic protective pad was really thick/strong, It's one heck of a sticker/protection...

and mine doesn't have a crack... :)
 
Apple fixed for free tho out of warranty

Same crack on my white MacBook. Went to the Genius Bar at my local Apple Store today. My warranty expired 6 months ago. They replaced the lower case for free. Had to wait about 45 minutes for the repair to be completed.
 
no cracks here

I've got the Whitebook model you are talking about. Had it about 3 months, no cracks here. It replaced an original CoreDuo Blackbook that had cracks on both plamrests, but they were there when I bought it used. They did not get any worse with my use of it for over a year before it got drowned. I do not know if Apple changed the polycarb or not, perhaps I do not put much weight on the wrist rests.

Just my 2 cents...

Chef Jay
 
macandipodfan said:
Mine looked exactly like that and they repaired it. I would think that they'd fix it.
Click to expand...

I went to the genius bar the other day, and they said it was my fault, so they wouldn't fix it :mad:
it wasn't though, i take care of my macbook like it was my baby... :(
 
lexxiii91 said:
I went to the genius bar the other day, and they said it was my fault, so they wouldn't fix it :mad:
it wasn't though, i take care of my macbook like it was my baby... :(
Click to expand...
Call Apple and attempt to get a resolution over the phone. If the person you are talking to is unhelpful, attempt to escalate it, but do so politely. I've had better luck over the phone in the past.
 
so it doesn't matter how old your macbook is, they'll still fix the whitebook defect for free??

My sister's macbook is the mid 2007 model.
2.16ghz c2d
 
my old macbook did this, i took it in and they had it done within 3 hours got a new trackpad and keyboard too, I was able to sell it for a lot more
 
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