2010 imac on 3rd catastrophic failure in one year. Is this normal?

Discussion in 'iMac' started by mellofello, Feb 18, 2013.

  1. mellofello macrumors 65816

    Joined:
    Feb 1, 2011
    #1
    Thank god I bought apple care. I just got a call from apple, and for the second time in one year my motherboard has burned out. Since I have had this imac I have also had 2 hard drive failures, and a burned out power supply. A rough tabulation of the invoices I would have been billed had I not bought apple care is around $3500. :eek:

    Did I just get a lemon or are other 2010 27 inch owners seeing this many big failures? For a computer as hard to service as a imac this is getting ridiculous. Lugging this huge thing to the apple store is also a huge pita.

    Regardless this was the last straw I'm putting it up for sale and buying myself a mini.
     
  2. giffut macrumors 6502

    Joined:
    Apr 28, 2003
    Location:
    Germany
    #2
    Can ...

    ... you share the specific location and usage of your iMac in your home. Those failures sound like powerline problems, which are very likely to kill harddrives and/or power supplies.
     
  3. mellofello thread starter macrumors 65816

    Joined:
    Feb 1, 2011
    #3
    My house has brand new wiring, and I have my mac plugged into a high end ups.
     
  4. giffut macrumors 6502

    Joined:
    Apr 28, 2003
    Location:
    Germany
    #4
    Brand ...

    ... new wiring doesn´t necessarily mean perfectly working - just saying.

    Which UPS are you using?
    What is your usage profile?
     
  5. macthefork macrumors 6502

    Joined:
    Feb 2, 2013
    #5
    Talk to Apple about how this doesn't seem normal... And you can't trust the iMac any more. Apple is known for taking care of you... especially if you have Applecare.

    My late 2009 had some problems, (logic board, screen, power supply, to name a few) when I brought it in for the Seagate HDD recall, they said they found more problems and replaced it with a mid 2011 imac.

    Call them back up and talk to them... nicely... Because that surely isn't normal...
     
  6. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #6
    If it's under Applecare - i'd be asking them to replace it.

    My guess - for what it's worth - is the graphics card. I've seen graphics cards take out MLBs and PSUs before now.
     
  7. mellofello thread starter macrumors 65816

    Joined:
    Feb 1, 2011
    #7
    Last time the hard drive failed I asked them to replace it. I asked them again this time, but they refused. I am very cordial with the geniuses but at this point I am getting frustrated.

    As far as usage goes the imac is only a media hub for my kitchen and is usually used for, at most one hour per day.

    As far as the ups goes I'm not sure of the model number but it was the best one apc made before enterprise level. I should also mention that this is one of 5 computers in my house hold, and is the only one that has ever had an issue.

    You cant pin all these failures on my equipment or usage. I have taken as many steps as any reasonable person can.
     
  8. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #8
    Ask to speak to the manager at the store, or phone applecare and ask for customer relations. 2 HDDs, a PSU and 2 MLBs is grounds for a replacement.
     
  9. macthefork macrumors 6502

    Joined:
    Feb 2, 2013
    #9
    This ^
     
  10. palmharbor macrumors 6502

    Joined:
    Jul 31, 2007
    #10
    3rd Mac Mini

    I am on my third Mac Mini since my original purchase in 2009...4th magic mouse....if it were not for Apple Care which I paid for it would have been
    a disaster....anyone who buys a Mac and does not buy AppleCare is NUTS
     
  11. mellofello thread starter macrumors 65816

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    Feb 1, 2011
    #11
    Talked to customer care they offered $50 off on any purchase over $500.
     
  12. WilliamG macrumors 604

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    Mar 29, 2008
    Location:
    Seattle
    #12
    Wha? How does that make sense? You sure you spoke to customer relations? $50 off any purchase over $500 is just very... bizarre..
     
  13. OLDCODGER macrumors 6502a

    Joined:
    Jul 27, 2011
    Location:
    Lucky Country
    #13
    My early 2009 Mini is still running as strong as the day it was bought, and only gets switched off in storms.

    Experiences vary.
     
  14. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #14
    Likewise. I've owned several minis, and never ever once had a failure. On a 2012 mini right now, and it runs like a champ. It's actually the one Mac I never buy AppleCare for! For me they've always been bullet proof, and like you mine runs 24/7.
     
  15. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #15
    Mini's very rarely go wrong for some reason.

    And yeah, that doesn't sound like customer relations at all.
     
  16. mellofello thread starter macrumors 65816

    Joined:
    Feb 1, 2011
    #16
    Tell me about it. I just got another call from the geniuses and it turns out that the video card went bad also. Make that repair bill almost $4000 now. $50 off of my mini is their final offer.

    I am extremely disappointed in apple here. I am a apple fanboy and have almost every product that they make. For them to throw me under the bus like this is pretty hard to swallow.

    I have a guy willing to buy my imac for $1000 which is about $1100 less then I have into it but at this point I really have no choice. I would rather get something out of it then have it explode into a million worthless pieces.

    I am buying a mini but it will be getting a windows 8 partition on it. This experience may be the one that makes me leave apple.
     
  17. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #17
    The geniuses offered $50 off?

    If it's under warranty - CR should be replacing that no questions asked. Try calling again - make sure you speak to customer relations, not customer services.
     

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