2010 Macbook Pro catastrophic failure Broke my SSD

My opinion is there is far more to this story than what you are saying.

 

Apple doesn't have to cover the warranty on 3rd party parts. When taking a computer in for warranty repair, it is always a good idea to swap the original parts back in first. If the problem still exists, the won't be able to blame a 3rd party part for causing the problem.

If you've had so many problems with the particular Geniuses you've been dealing with, why not take the laptop to a 3rd party Apple repair center? Don't you have those in the UK? They work directly with Apple, use the same parts for repairs that an Apple store does, and they honor the warranty just like Apple would.

 

I wonder what type of drink was spilled on it?

 

Wow. Just give the guy the benifit of the doubt. Maybe he didn't do anything to damage it.

The fact of the matter is that Apple doesn't have to cover the warranty or damage of any 3rd party parts. It's in the terms of the warranty. You wouldn't expect your non-factory upgraded exhaust or turbo to be covered by your manufacturers warranty on your car, do you?

 

T5BRICK is correct. You should always send your computer back with only the factory components installed.

 

I guess I've never heard of anyone breaking their screen, logic board, and harddrive at the same time through normal usage.

 

That sucks. However, if there was a voltage spike that fried the CPU and Logic Board, it most likely ruined the SSD as well, all at the same time. Unless you pulled the SSD out first and tried it in another machine, there's no way to tell if a genius screwed it up or not. The best you can do is ask for the SSD back, and then ask the manufacturer for a replacement under warranty.

 

Have you checked if the SSD itself still has any warranty left? A quick search in Newegg shows a 3 years warranty in parts and labor for a similar SSD. I used to assemble my own PCs and I have noticed that individual parts often have this 3 years warranty. Most likely you will need to deal with the company that imports/distributes the brand, but it may be your best option.

 

I've tried doing this in the past, but it didn't work out well - but it was a HDD, so I just threw up my hands and bought a new HDD myself. Worth a try though.

It can be a real mess if there's a voltage surge or electrical short and then things get fried right and left.

 

Why should Apple be responsible to damage to third party items? And honestly, you should have installed the old HDD back before bringing the computer in.

 

Good luck, but they aren't responsible for repairing damage to 3rd party parts.

http://www.apple.com/legal/warranty/products/mac-english.html

See here:

Also here:

 

What kind of Starbucks coffee did you spill in it? Frappuchino? Or perhaps it was "just a few drops of water".

But in all seriousness, it's extremely unlikely the Apple Genius did anything to damage your SSD. For anyone that adds third-party gear to any Apple computer, it's pretty much a given that you should swap in your original components prior to any repair.

Additionally, reviews on NewEgg for your SSD drive aren't great (43 one star reviews out of 102 total). Seems like these things die left and right. I mean, I'm not sure what else you expected for an SSD that was ~$200.

Not sure what you're looking to get out of this. For Apple to pay for another ****** third-party SSD to replace yours? Or perhaps they should just toss in a current-gen iMac, Mac Pro, iPad and iPhone for your troubles. * eye roll *

 

My Mac Pro mysteriously died about a month ago. The store replaced both processors, the motherboard and daughter card; they also replaced the power supply. When I got it back they also said my SSD was broken; I was sort of in disbelief, but I took their word for it.

I sent my SSD in for a warranty claim and indeed it was broken (got a replacement).

 

You essentially have a new computer which is a light at the end of the tunnel. As for the SSD, just send it for warranty replacement and call it a day.

 

I realize this sucks, but no OEM will cover you on this. It's not limited to Apple. None of them will cover you on anything they didn't place in the machine. Now parts like logic boards, batteries, etc. have migrated more and more to trash designs. I've seen problems like swelling batteries that should really never happen, but no OEM will ever cover you on parts of arbitrary cost that they didn't certify or place in there. This sucks, but it isn't likely to go anywhere, as they state this clearly in their policies.

That is a safety hazard, and such things are typically handled differently regardless of the stated policy. Bringing up anecdotes doesn't establish any kind of precedence though. People on here have mentioned cases where Apple took care of them on something unusual, but I never suggest that anyone else rely on them. If it's not in their stated policy, it is not something you should count on.

 

Apple will fix your MBP, send the SSD back for evaluation and ask for a replacement. Get over it, it`s just a hardware failure no need for all the drama. All tech companies have similar warrantee clauses, if you want to be completely protected buy the system at source with SSD installed by the manufacturer.

If you are truly unhappy with Apple, leave feedback with them and vote with your $$$$.

 

Maybe it was your ssd that damaged the motherboard. And really, who sends an apple laptop in for repair without first taking out third party parts?

Maybe the ssd was dead already and you're trying to scam one from apple?

See I can throw around unfounded accusations too.

 

Therein lies the problem. "I agree to your terms, but I expect them to be mitigated whenever I want"

Have you even tested the SSD to confirm it's definitely broken? If it is, then just contact the manufacturer and ask for a replacement. The drive's warranty was paid for as part of it's original price. Apple was not paid to provide protection to third party items. Simple really.

Your situation is akin to somebody smashing into your car then you demanding that they cough up for damages and not your insurer.

 

That isn't going to get you anywhere here.

Why don't you contact the SSD manufacturer? Explain to them what you believe happened (keep the printed records of Apple's repair with you in case they ask for them). They might be able to replace your SSD. At the very least, they'll be able to inspect the drive and tell whether your logic board fried it or not.

 

Agreed, this is just another pointless thread asking for irrelevant opinion. The OP already knows what he needs to in order to remedy the situation; Apple will cover the MBP the SSD will also be covered by OCZ. If he is so aggrieved he/she should leave feedback with Apple & OCZ....