Good luck and please let me know how it goes.
Well, I'm getting my replacement in 1-2 weeks! But it wasn't easy.
I walked in with in appointment at 5:30PM. It was fairly slow and I got up there around 5:35-5:40. I talk to a guy named Danny. He was very straight forward and told me he would not replace it, no matter what. Well I talked to him for a bit trying to convince him. After a while of repeating himself and ignoring what I was saying, he politely asked me to take a minute and think about if I wanted to take option A: Check it in to the store workshop for about a week, option B: Send it to the workshop in I believe Texas, or last but not least Option C: Take it home.
After he dealt with the next person I asked to speak with a manager, Jason, to see what he can do. It took about 5 minutes for him to come out and I explained my situation showing him the pictures, videos, and explaining how upset I was. After that he looked over my report and went to the back. About 10-15 minutes later he came out telling me he would replace it! But only cause it is a known defect with flash player and it is pre-installed with Mac OS X. (This is probably another big reason they are removing it from being pre-installed. Since Mac OS X is the only software some what covered in the warranty.)
He set me back up with Danny who seemed very happy about the entire situation. He kept telling me I would only get the standard definition display on my replacement which I was told by the manager I would get the same configuration. He then had to stated that all the generations have different textures and color. Which I know isn't true and he only made that remark cause they gave me a replacement that I believe was refurbished, mainly because it was discolored, and had a very unusual rough texture and they refused to give it to me in a new box. Even though I had the old ones box and everything it came with. He also continued to make remarks about my past visits and stuff trying to make me feel bad. I didn't end up leaving till 6:45, but it was well worth it.
But anyway, I'm happy that I'm getting it replaced. I probably will sell this one and wait till either summer when Mac OS X Lion is released or wait till 2012 for this rumored re-model. Thanks everyone for their insight and help. Much appreciated.
