2011 imac ...DEAD

Discussion in 'iMac' started by trackbikes, May 19, 2011.

  1. trackbikes macrumors regular

    Mar 29, 2011
    tried to turn on my 2011 21.5 imac today and it won't turn on... completely dead,

    I suppose i just need to return it to the store i bought it from.... not good

    To add insult to injury my backup drive was RMA's last friday :(
  2. Michaelgtrusa macrumors 604

    Oct 13, 2008
    Unplug it, then plug it back in and then try to start it.
  3. wrldwzrd89 macrumors G5


    Jun 6, 2003
    Solon, OH
    Another common cause of this is a confused SMC. Fortunately, this is easy to fix. Unplug the Mac from the power outlet. Hold down the power button on the back for 5 seconds, then plug the Mac back in. Does it boot after doing this?
  4. trackbikes thread starter macrumors regular

    Mar 29, 2011
    I tried all the fix's suggested in the apple support forums , to no avail.

    Returned it to my supplier who said I might be 3 weeks before i get it back from apple..

    Oh Great, had it 14 days and lose it for 21 days... Not Happy :(
  5. NutsNGum macrumors 68030


    Jul 30, 2010
    Glasgow, Scotland
    Who's your supplier? In the UK you'd be entitled to a new one if it was less than 28 days old.
  6. Georgio macrumors 6502


    Apr 30, 2008
    Essex, UK
    Don't accept a repair, just ask for a replacement machine and be done with it.

  7. sth macrumors 6502a

    Aug 9, 2006
    The old world
    Do you have an AASP (Apple-Authorized Service Provider) in your area? I don't mean the big Apple Stores but one of those inconspicuous little shops that existed long before Apple's own retail chain. Many of them do repairs themselves rather than just sending the machines to Apple. Had my old MBP's mainboard swapped in less than 24hrs once.

    Not a good idea if the data on the iMac is the only backup. If not: Go for it!
  8. trackbikes thread starter macrumors regular

    Mar 29, 2011
    I am in Spain, was told there was only a 7 day exchange period

    I did want to email apple and ask them but couldn't find an email address just phone numbers... not helpful when you don't speak the lingo!
  9. Michaelgtrusa macrumors 604

    Oct 13, 2008
    I've seen you're thread on Apple forums. Good luck.
  10. trackbikes thread starter macrumors regular

    Mar 29, 2011
    Tried to get the iMac back so i could take it to a repair center myself, they told me it had already been dispatched and they would phone me in 3-4 weeks when it's been returned.

    One of the things that persuaded me to swap to Apple was the supposed high level of support.... absolutely no evidence of it here :(

    I really can't express at how bad I feel about this, had the machine 2 weeks and now I am left with nothing for the next 4 weeks. As a fulltime writer/blogger it's inconvenient to say the least.
  11. AdrianK macrumors 68020

    Feb 19, 2011
    It's not Apple's fault that you don't live close to a service a centre...
  12. ste1164 macrumors 6502a


    Jan 4, 2009
    I'd say apples is the best customer service of any company. Comet have crappy insurance policies. It's just unfortunate you live in an area that is a distance away from any authorised repair centres/apple stores.
  13. Michaelgtrusa macrumors 604

    Oct 13, 2008

    Do you have a second computer.
  14. DeaconGraves macrumors 65816


    Apr 25, 2007
    Dallas, TX
    One thing to note is that Apple can often beat those service deadlines. I've been quoted repair times of 3-5 days and have received my repair back in less than 48 hours.

    I'm not in Spain, so obviously your milage may vary, but Apple tends to overestimate the repair times. It's better to get your iMac back early than to get it back late. :)
  15. Figment4 macrumors newbie


    Nov 9, 2011
    Castro Valley
    2017 checking in here...This solved my dead 2011 iMac 27" issue. Gracias

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14 May 19, 2011