2011 iMac graphics card exchange program

Discussion in 'iMac' started by Jardins de Vin, Oct 16, 2013.

  1. Jardins de Vin macrumors 6502a

    Jardins de Vin

    Joined:
    Nov 6, 2012
    Location:
    Europe
    #1
    Hello guys,

    Half a year ago my graphics card failed in my Mac. It’s a AMD Radeon HD 6970M 1024 MB, which was in a 2011 iMac which is part of the graphics cards exchange program.

    The thing is: I didn’t know this, had the card exchanged, and paid for it.
    My Mac was out of warranty so I didn’t even think of bringing it to Apple (the replacement would have cost more than the computer :D). I brought it to an Apple specialist I’ve known for years and who I trust.

    As far as I can remember, he was the one to tell me about this exchange program. He said he would check if my Mac is affected, but apparently it wasn’t.

    We thought the reason for the failure of the graphic card was that the Mac was simply not cooled well enough, thanks to the minimum fan speed which definitely isn’t enough, especially when running huge apps and games and the Mac gets ultra hot. But perhaps that wasn’t even the issue, perhaps it was just a faulty graphics card, as I realised now.


    I’d like to drop AMD an Email and ask them if I can get a refund. What do you think, would that be possible? I mean I paid for it while it was obviously faulty, so why would it matter if I brought it to someone else?

    What chances do I have here or what solution do you guys see in getting my money back?

    Thanks I appreciate the help/read!
     
  2. elithrar macrumors 6502

    elithrar

    Joined:
    May 31, 2007
    #2
    Email Apple, provide a receipt and the serial number of the replacement card.

    AMD won't do a thing.
     
  3. macthefork macrumors 6502

    Joined:
    Feb 2, 2013
    #3
    Yes, Apple says to contact them, here, if you've had it replaced, so you can receive a refund. The "Apple Specialist" you used may have already had this repair recorded with Apple when the repair was done.
     
  4. Jardins de Vin thread starter macrumors 6502a

    Jardins de Vin

    Joined:
    Nov 6, 2012
    Location:
    Europe
    #4
    Thanks, I will contact Apple.

    Why do you think the specialist would have had it recorded? How do they do this, but contacting Apple and entering my serial number or something? Sounds weird, let’s see what they say. :)
     
  5. macthefork macrumors 6502

    Joined:
    Feb 2, 2013
    #5
    Many Certified Apple Repair Facilities are tied in to Apple for the Applecare. Even if it wasn't covered under Applecare at the time, they can still check to see if you (through the S/N) had extended coverage, or if Apple, or another Certified Repair Facility had done previous work inside your Mac. They may have simply recorded this repair before the replacement program was started. This is also how Applecare work is approved and reimbursed for a Certified Repair Facility.
     
  6. Jardins de Vin thread starter macrumors 6502a

    Jardins de Vin

    Joined:
    Nov 6, 2012
    Location:
    Europe
    #6
    Well, he isn’t certified by Apple. That’s the downside I guess…
     

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