iPod touch 2011 iMac (High Sierra) and 7th GEN iPod Touch won’t communicate…

[Warped9]

I picked up one of the last 7th generation iPod Touch this week and after setting it up my 2011 21.5 iMac (running High Sierra) won’t recognize the iPod either on my desktop or in iTunes.

The iPod Touch has iOS 15.5 so possibly it isn’t compatible with High Sierra?

Any insights?

 

[arw]

On my Big Sur machine I regularly get „Device Support Update“ notifications when connecting a recent iOS device. After installing them, syncing with iTunes is working again (I used Retroactive to install iTunes).
Are you connected to the internet and have installed all updates?
You could try manually triggering the MobileDeviceUpdater (in High Sierra) according to:

syncing iPhone (ios14) with High Sierra u… - Apple Community

discussions.apple.com

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

iOS 15 and High Sierra should work according to:

https://forums.macrumors.com/threads/ios-15-device-backups-with-macos-high-sierra-13-6-itunes-backup.2312312/

 

[Warped9]

On my Big Sur machine I regularly get „Device Support Update“ notifications when connecting a recent iOS device. After installing them, syncing with iTunes is working again (I used Retroactive to install iTunes).
Are you connected to the internet and have installed all updates?
You could try manually triggering the MobileDeviceUpdater (in High Sierra) according to:

syncing iPhone (ios14) with High Sierra u… - Apple Community

discussions.apple.com

iOS 15 and High Sierra should work according to:

https://forums.macrumors.com/threads/ios-15-device-backups-with-macos-high-sierra-13-6-itunes-backup.2312312/

Awesome. I’ll give this a try this evening after work.

 

[ish4d0w]

It should work. Try updating iTunes.

If all else fails, install Windows (either via Boot Camp or VMWare Fusion 8.5.10 (last version for High Sierra and these CPUs), or if you want a free solution, then Virtualbox) and then you can get the latest iTunes version there.

Remember this is not only iTunes but the support payload, most specifically drivers and apple mobile device support tools that are needed, and on Windows these go hand in hand, on Mac OS it is usually up to date and gets updated with system but if you are on a legacy/nonsupported OS then after a few years, Apple leaves you behind in this regard. This may be happening for High Sierra, or might be happening in the coming years as new iOS devices are released.

But these machines are perfectly capable of running Windows, which, in turn, can have up to date itunes software. Ironical how you might have to install Windows to get an Apple device to communicate with another Apple device but this is what will definitely fix this. Intercompatibility and standardization at it best. good luck

 

[Warped9]

I am not going to install Windows on my 2011 iMac. If I can’t get this iPod communicating I’ll just return it and keep using my old iPhone 4 as a glorified iPod Touch. I just would have liked the larger screen and lighter weight of the 7th GEN iPod Touch.

 

[Warped9]

On my Big Sur machine I regularly get „Device Support Update“ notifications when connecting a recent iOS device. After installing them, syncing with iTunes is working again (I used Retroactive to install iTunes).
Are you connected to the internet and have installed all updates?
You could try manually triggering the MobileDeviceUpdater (in High Sierra) according to:

syncing iPhone (ios14) with High Sierra u… - Apple Community

discussions.apple.com

iOS 15 and High Sierra should work according to:

https://forums.macrumors.com/threads/ios-15-device-backups-with-macos-high-sierra-13-6-itunes-backup.2312312/

Awesome--this worked!

As soon as I opened iTunes my iPod Touch was visible and I could immediately sync and add music to it.

Many thanks!