2011 iMac issue with Quicktime trailers in Safari

Discussion in 'iMac' started by kelleybp, May 7, 2011.

  1. kelleybp macrumors member

    Joined:
    Sep 30, 2010
    #1
    I'm brand new to OS X and Macs, so please forgive me if I'm missing something basic, but I'm pretty computer-literate and I'm stumped by something that seems like it should be pretty basic. When trying to view a movie trailer from the Apple site, nothing happens. The screen loads, and I get a backsplash from the movie, but no quicktime video can be seen anywhere. I can't see any links to click to get to the movie. The "how to" tutorial videos on apple.com work fine. I've tried Safari and Chrome, neither are working. What am I missing? I'm on a 27" i5 just purchased today. Thanks in advance!
     
  2. Lord Appleseed macrumors 6502a

    Lord Appleseed

    Joined:
    Nov 7, 2010
    Location:
    Apple Manor
    #2
    Do you have a screenshot? Also you could check if plug-ins are disabled in the safari settings.
    Is it just quick time or are flash videos like youtube also affected?
     
  3. Warbitrary macrumors regular

    Joined:
    Nov 24, 2009
    Location:
    Montréal, Canada
    #3
    Does "Watch Now" work? It does for me.

    However, "Download" (480p, 720p, 1080p) doesn't work. It worked fine a few months ago. Maybe it's an issue with the latest version of Safari or the Mac OS. Firefox 4 doesn't have any issues.
     
  4. kelleybp thread starter macrumors member

    Joined:
    Sep 30, 2010
    #4
    Here's a screenshot. Plugins are active as other quicktime videos (such as the tutorials on apple.com) work fine. YouTube is fine as well. Could the website just be down? Thanks very much for your responses.

    [​IMG]
     
  5. Warbitrary macrumors regular

    Joined:
    Nov 24, 2009
    Location:
    Montréal, Canada
    #5

    Attached Files:

  6. kelleybp thread starter macrumors member

    Joined:
    Sep 30, 2010
    #6
    Safari: 5.0.5 (6533.21.1)
    OS X: 10.6.7

    Notice how mine is also missing the "iTunes Movie Trailers" heading? What in the world?!?!?

    [​IMG]
     
  7. Warbitrary macrumors regular

    Joined:
    Nov 24, 2009
    Location:
    Montréal, Canada
    #7
    I get a very similar problems if I disable JavaScript. Did you turn off JavaScript in Safari menu > Preferences > Security? Do you have any kind of extension (Preferences > Extensions) that blocks JavaScript?
     

    Attached Files:

  8. kelleybp thread starter macrumors member

    Joined:
    Sep 30, 2010
    #8
    Everything looks good there. Javascript is enabled and I'm not running any extensions. I also tried the "reset Safari" option, and that didn't work either.
     
  9. Warbitrary macrumors regular

    Joined:
    Nov 24, 2009
    Location:
    Montréal, Canada
    #9
    If you disable Javascript, do you get the message at the top of the page like I do? Re-enable it after.

    Did you install the 10.6.7 Update for iMac (early 2011) 1.0? You can check which updates are installed in the Apple menu > System Preferences > Software Updates > Installed Software.

    Have you tried with Firefox?

    Does restarting the computer help?

    Can you try from an other computer on the same network, like another Mac, PC, iPad or iPhone?

    I guess you could try calling Apple, you have 90 days phone support. You can also walk into an Apple Store, but it seems like overkill for a webpage display problem.
     
  10. kelleybp thread starter macrumors member

    Joined:
    Sep 30, 2010
    #10
    Turns out that it is all the computers in my network, including iPad and a Windows XP laptop. Must be something with my ISP or, more likely, a router setting, although I have no idea where to begin on that front. Definitely not an issue with the iMac.

    Thanks very much for your help.
     
  11. Warbitrary macrumors regular

    Joined:
    Nov 24, 2009
    Location:
    Montréal, Canada
    #11
    Some ideas:
    -If your modem and router are separate devices, you can try plugging your modem directly into a computer, bypassing the router.
    -Hardware reset the router/modem
    -Ask a friend/neighbor using the same ISP if they have the same problem.

    Glad I could help.
     

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