2011 MacBook Pro is dead after just about 2 years. Malfunctions like screen blurring

Discussion in 'MacBook Pro' started by sucker, Sep 25, 2013.

  1. sucker macrumors newbie

    Joined:
    Sep 25, 2013
    #1
    http://www.mbp2011.com/ My 2011 MacBook Pro is dead after just about 2 years. Malfunctions like screen blurring, freeze and distortion happened, can't even boot and enter the system now. This universal issue is caused by the GPU of MacBook Pro Early 2011! Apple should start an quality investigation and do a recall on all these flawed models! I've shared my experience here: http://www.mbp2011.com/

    Join us and comment on the page if you have encounter the same issue! We are trying everything we can so apple cannot ignore this.:mad:[​IMG]
     
  2. Laco macrumors 6502

    Joined:
    Apr 23, 2008
    #2
    You did not buy an extended warranty and now, 2 years latter, you expect Apple to fix your computer free of charge. Why?
     
  3. leman macrumors 604

    Joined:
    Oct 14, 2008
    #3
    You want a reasonable explanation? Well, here is it - you've got bad luck. There is that thing called 'extended warranty' to protect you from such things. Your website is just laughable btw.
     
  4. filtatos macrumors newbie

    Joined:
    Jul 26, 2010
    #4
    lucky and unlucky


    Because this is a common issue:
    https://discussions.apple.com/thread/2768351?start=1830&tstart=0
    https://discussions.apple.com/message/22944856#22944856
    https://discussions.apple.com/message/22751155#22751155

    The number of people facing the problem, and the number of faulty logic
    boards (many had 2,3 or 4 replacements only to face the same problem
    again and again), is making this issue seem like a manufacturing problem.

    I had the luck to have mine replaced just 2 weeks before the 2 years margin
    for free, due to the 2years EU guarantee law. The 2nd logic board started
    to present the same symptoms, just 4 months after the replacement.
    My macbook pro works (until now) with automatic graphics switching disabled.

    I find it difficult to understand you guys. Even Apple representatives that
    I have talked about this issue with, were at least more polite.

    A faulty logic board may be bad luck. 200 pages of people complaining about
    GPU issues on their early 2011 macbook pros on discussions.apple.com,
    without any official response, is bad management and blind refusal of
    acknowledging -one more- GPU issue.
     
  5. nickandre21 macrumors 6502a

    Joined:
    Jun 21, 2012
    #5
    well i suggest you could speak to apple care and tell them that you had this same issue within warranty and had the board replaced but now you face the same issue again, also state that there are many who have the same issue. If you do not have luck there speak to customer relations they are a bunch of cool polite understanding people. Ask them to look into your issue and provide a solution. A costly laptop should not fail in such a short time frame maybe 1 or 2 out of a 10 could but not a whole bunch of them. The 2008 and the mid 2010 had the same issues.
    All the best.
     
  6. CmdrLaForge macrumors 68040

    CmdrLaForge

    Joined:
    Feb 26, 2003
    Location:
    around the world
    #6
    Because it is design flaw or production flaw and not caused by the user.
     
  7. filtatos macrumors newbie

    Joined:
    Jul 26, 2010
    #7
    Hi nickandre21,
    thank you for your suggestions.

    I already talked to customers relations and authorised service provider in
    my country, they were all very polite but could not offer a free replacement
    because the guarantee for replacement parts is 3 months (the logic board
    presented problems on the 4th month).

    Since I am able to use my computer (after disabling the GPU switch), I
    won't pay to replace the logic board, especially since many other users
    seem to have worst problems, even right after the replacement.

    But this trick (or many others suggested by various others on the
    discussions.apple threads, like disabling ATI kexts, reapply GPU thermal paste...) wont work for most of the affected users (like the thread starter).

    So, our only hope is Apple acknowledging the issue and offering a
    replacement program...
     
  8. whitedragon101 macrumors 6502a

    Joined:
    Sep 11, 2008
    #8
    As filtatos said if you are in the EU you can get it replaced within 2 years. Its EU law and therefore applies to every country in the EU.
     
  9. locoboi187 macrumors 6502a

    Joined:
    Oct 3, 2012
    #9
    These guys are the reasons why some companies fail.
     
  10. Laco macrumors 6502

    Joined:
    Apr 23, 2008
    #10
    If Apple was to fix every computer that was more than a year out of warranty then it would "fail".
     
  11. MeUnix macrumors 6502

    Joined:
    Aug 21, 2013
    Location:
    San Francisco
    #11
    This is why they offer the extended warranties. You're taking the risk of your machine dying and not being able to have it replaced free of charge by opting out of the extended warranty.

    Technology isn't perfect, nor will it ever be. It can fail at any given time, regardless of how well you treat your computer.
     
  12. filtatos macrumors newbie

    Joined:
    Jul 26, 2010
    #12
    The above is correct and understandable.

    The issue here is that there are many users facing this problem, many of
    them after replacing the logic board 2,3, or even 4 times!

    This leads many of us to think that this may be a manufacturing issue
    or, at least, a quality control problem. Maybe we are wrong, we are not
    able to prove that, but there are many signs leading to this conclusion.

    I would happily agree to pay a moderate price for a logic board replacement
    (since I use my Macbook pro for work, I took the risk of not buying
    AppleCare, cannot afford a new one right now, and really need the ExpressCard slot),
    but not after having my 2nd logic board fail with only 4 months of use,
    presenting the same symptoms, and being aware that many users are facing
    a similar situation.

    This isn't just an issue of an almost 3000€ "pro" product (2.3 GHz 17'' matte
    screen Macbook pro) that fails 2 times in 2 years and 3 months, but also
    the failure of Apple to provide a flawless, working machine, even after the logic
    board replacement.
     
  13. MeUnix macrumors 6502

    Joined:
    Aug 21, 2013
    Location:
    San Francisco
    #13
    I also see where you're coming from and you're also correct. Unfortunately, Apple may be choosing to turn a blind eye to this problem. But in business, it needs to be understood that regardless of if it is ethical (by a consumer's point of view) or not, if it is not under warranty they will not replace it due to them not knowing without a doubt that it is a hardware issue cause by them. They may be looking at it from the point of view of the customer damaging the product by dropping it, spilling liquid on it, etc. Furthermore, Apple more than likely looks at the positive in this situation, which is the many people who own a MacBook Pro and aren't dealing with this problem, which I would bet is more users than are having issues.
     
  14. whitedragon101 macrumors 6502a

    Joined:
    Sep 11, 2008
    #14
    I'm not sure what country you are in but try going to one of the flagship stores. My experience in the London flagship stores is that they will go above and beyond to make sure you are happy. I walked in and asked about my broken iphone cable, without even asking to see the phone they just handed me a new one off the shelf. Others have gone in after having multiple repairs to their MBP and they just gave them a current gen MBP. Its good PR and people keep buying when they are happy with the company. But it only seems to happen in the flagship stores. Worth a shot.
     
  15. leez macrumors regular

    leez

    Joined:
    Apr 19, 2008
    Location:
    UK
    #15
    I did get a gadget insurance through my bank a while ago, but was not aware about this issue. Got the 2011 15, still working tho. I'm using it for about a year and something now, refurbished. Planing to update next year. It's out of warranty now, so I guess my insurer will eventually cover the costs if something happens.

    It's only £7.50 a month for it. Cover up to £1000 in total. Think that's worth it.

    Does anyone have any experience with claiming it after that issue occurred ?
     
  16. yangchewren macrumors regular

    Joined:
    Dec 1, 2012
    #16
    I can't see how his website is laughable. He's helping to gather other users with similar bad experiences.

    So Lexus shouldn't have fixed faulty brakes despite having knowledge of impending risks to the consumer?

    If we didn't take the absurd supposition that Apple were to fix every computer out of warranty, it is highly unlikely that it would fail.

    If the fault were down to a component, Apple could easily claim damages from the offending manufacturer.
     
  17. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #17
    Move to a country with better consumer protection?

    My 2007 MBP suffered from the 8600 GT graphics card failure. Fortunately it was fixed by Apple as part of their program to fix those faulty GPUs. However it is clear that if nobody complains about such failures, nothing would happen, and no free repairs would be made available.

    So I think it is good that people are taking action to make others aware of potential widespread product failures.


    Btw, one should also note that parts of the reason for higher prices in europe are those more strict customer protection laws. You get what you pay for ;)
     
  18. leman macrumors 604

    Joined:
    Oct 14, 2008
    #18
    No, he is claiming that Apple is (knowingly) selling a defunct product. I have seen no evidence for it so far. Yes, some people experienced similar to each other GPU-related failures. Well, guess what, other people experienced CPU related failures, HDD failures, SSD failures and PSU failures. A several dozens computers that fail in the same way do not constitute a 'universal issue'. There are way more reports of iMac "yellow screens" and retina MBP ghosting on these forums. The problem with 8600GT was a different one because it had an abnormally high failure rate and there was a proven manufacturing defect. I have seen no indication that this is true for the AMD chips.
     
  19. locoboi187 macrumors 6502a

    Joined:
    Oct 3, 2012
    #19
    Too bad customer care actually means something to Apple. A manufacture defect is the responsibility of the manufacture. Just like how some cars have defects and parts have to be recalled. The manufacture takes care of that, not the customer. And I'm certainly not talking about the brakes being shot or a car gone bad due to no oil change.
     
  20. Laco macrumors 6502

    Joined:
    Apr 23, 2008
    #20

    Firstly it may not be a manufacturing defect. Just because there are a few posts on the internet complaining about computer faults does not mean this is a manufacturing issue. There were millions of these computers sold I would guess that the majority of them still work fine.

    IF this manufacturing defect actually exists which I am not convinced that it actually does it is NOT the same thing as the Lexus example. As the Macbook Pro defect can not kill. Your comparison fails.

    ----------


    The fact is that this person's laptop died over a year after his warranty expired and there is no evidence that this is a widespread manufacturer defect - yes there are a few people complaining about this on the internet but people complain about everything on the internet. So Apple should not fix his computer.
     
  21. yangchewren macrumors regular

    Joined:
    Dec 1, 2012
    #21
    I was actually waiting for you to use some critical thinking. Because my reply was a reiteration of the logic you used (take this in good humour).

    Just because Apple chooses to acknowledge this fault would not mean that they would need to repair every computer a year out of warranty, as suggested by you. Moreover there are numerous failsafes in place so that a single problem in manufacturing will not lead to a fall of Apple, or any other big corporation for that matter.
     
  22. Techwatcher macrumors newbie

    Joined:
    Sep 21, 2013
    Location:
    NYC
    #22
    Make fun of him all you want, but my MacBook Pro Early 2011 gave me the same exact problems a few weeks ago, and now doesn't even function. And I've had it repaired by them once before already.
     
  23. brdeveloper macrumors 68020

    brdeveloper

    Joined:
    Apr 21, 2010
    Location:
    Brasil
    #23
    I really hate these fanboys who knows nothing about computers and defend Apple as much as they can without any critical sense. If I had a problem like that with some of my Macs I'd give up Apple just like I gave up Toshiba some years before when my iGPU failed and I spent a big amount on reballing.

    Well, actually I already had an unsolved issue with Apple (severe uneven yellowing on my rMBP), but after exchanging some displays I got one that is more or less even in the center where my eyes are focused most of the time. It's not as critical as the failure faced by the OP and a lot of 2011 MBP 15" owners. These Radeons really s**** an Apple is co-responsible when it's aware of the issue and does nothing like a recall.
     

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