2011 MacBookPro start problems

Discussion in 'MacBook Pro' started by WayneO52, Jan 6, 2016.

  1. WayneO52 macrumors newbie

    Joined:
    Jan 6, 2016
    #1
    My 2010-2011 MacBookPro started doing this;
    No chime then gray screen (no Apple logo) then the following statement (in 4 languages);

    “Your computer restarted because of a problem. Press a key or wait a few seconds
    to continue starting up”

    Pressing a key or waiting a few seconds results in white type on black background bars
    on left side of screen. I can only catch a few lines
    ("Blah… blah… blah… Debugging {panic} Blah… blah … blah… Backtrace frame Gobbleddy gook
    BSD Processing name corresponding…gobbled gook...")

    The computer jargon disappears and tries to restart, only to go into a loop of the whole process once more.

    Finally it gives up and shuts down completely.

    Up to this point I have noticed "Safari quits unexpectedly" much more than it did a week ago.

    How expensive is this repair going to be?
    Wayne- Englewood, CO
     
  2. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
  3. WayneO52 thread starter macrumors newbie

    Joined:
    Jan 6, 2016
    #3
    Thanks for the specific info!!!
    Tried Safe restart and the problem continued.
    Then tried Recovery, and did the same.

    Now I did the Start up from OS X Recovery over the Internet.
    It responded with a spinning globe and a timer that now reads 0:27.

    Please tell me the Starship Enterprise won't explode when it reaches 0:00
    Thanks for your help!
    wayne
     
  4. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #4
    The Starship Enterprise will not explode :), BUT you may be having a hardware problem since Safe mode and the Recovery partition (command+r) did not work. Internet Recovery can download the OS your Mac shipped with but it will not fix a hardware problem.
     
  5. WayneO52 thread starter macrumors newbie

    Joined:
    Jan 6, 2016
    #5
    o_OLOL! THAT'S a relief! Ok, Thanks!
    Yeah. Good ol' goobledy gook is back so it probably is a Hardware problem.
    The Mac Shop down the street wants $98 to diagnose this problem, then whatever umpteen dollars to fix.
    Is a $98 diagnostic fee reasonable?

    Thanks for all your help!
    Wayne
     
  6. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #6
    It doesn't seem terrible IF you trust their expertise. You could try calling the nearest Apple store to see what they charge.
     
  7. WayneO52 thread starter macrumors newbie

    Joined:
    Jan 6, 2016
    #7
    Thanks! I'll take it further down the road to the Apple Store.
     
  8. ron1004 macrumors 6502

    ron1004

    Joined:
    Feb 6, 2010
    Location:
    Louisville, KY
    #8
    I'm not sure, but it could be the GPU, and if it is, they will do the repair free of charge - the GPU repair extension program ends at the end of Feb 2016.

    If it's not the GPU and you must pay, ask for the $320 off-site flat rate repair.

    When I had the GPU issue they did the initial test free of charge.
     
  9. WayneO52 thread starter macrumors newbie

    Joined:
    Jan 6, 2016
    #9
    Thanks for the advice!

    What "conditions" is this repair extension offer subject to?

    If I take it in to the authorized Apple store, will they charge in case it isn't a GPU problem?
    Then if it turns out to be the GPU, do they reimburse?

    I don't often have to deal with Mac repairs so I have no idea how many hoops I have to jump through or requirements to meet for any type of repair.

    Thanks again!
    Wayne
     
  10. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #10
    Most of the answers to your questions are here:

    https://www.apple.com/support/macbookpro-videoissues/
     

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