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ExZeRoEx

macrumors newbie
Original poster
Jun 11, 2012
20
0
Well. I got mine last Friday. Just died today. At apple store right now to see what happens.

What happened was the screen died and I heard a little fizz and smelled smoke.

Now it won't turn on
 
Well. I got mine last Friday. Just died today. At apple store right now to see what happens.

What happened was the screen died and I heard a little fizz and smelled smoke.

Now it won't turn on

Sounds like the motherboard got fried. Or maybe the battery burned out.
 
So they tell me they just want to exchange it. Unfortunately this was a BTO so I have to order again :( This sucks major balls. From getting mine on Friday of release week to probably having to wait another 1-2weeks.
 
My friends have been trying to convince me to get a Macbook for years. Nice way to start
 
So they tell me they just want to exchange it. Unfortunately this was a BTO so I have to order again :( This sucks major balls. From getting mine on Friday of release week to probably having to wait another 1-2weeks.

This is the nightmare scenario with Apple Store orders. *shivers*
 
What is Apple customer service like? I am seriously very disappointed with my experience so far. Do they ever give you anything to make up for the extra delay or anything? (gift card, small accessories, next day shipping)
 
so they tell me they just want to exchange it. unfortunately this was a bto so i have to order again :( this sucks major balls. From getting mine on friday of release week to probably having to wait another 1-2weeks.

PROOF that I was right!!!

i will start by saying that i do not want to custom order online; everytime i've ordered online i've had a bad experience - something breaks within the first week. I seriously think they just ship crap or they don't do such a good job "customizing" it.

i've never heard of someone having such a terrible experience with computers just because they bought a bto model. They don't ship "crap" and i'm sure the customization is the exact same process as regular models.

Actually I used to work at the Apple Store in Palo Alto (many many years ago) and I saw quite a few new computers need repair that were BTO from online. This only added to my conviction.

 
What is Apple customer service like? I am seriously very disappointed with my experience so far. Do they ever give you anything to make up for the extra delay or anything? (gift card, small accessories, next day shipping)

In general Apple customer service is pretty good in that they replace "new" defective units rather than repair them, and are pretty quick when they do actually repair them. If they had your model in stock, chanced are you would have come home with your exchange. They usually don't give "freebies" like what you have described, but I have occasionally had out-of-warranty repairs completed at no charge.

----------

PROOF that I was right!!!

So I guess the time that my mother's base 2006 MacBook gave out after 6 months and had to be repaired is "proof" that you should never buy a base model from the store either? :confused:
 
This is the nightmare scenario with Apple Store orders. *shivers*

lol! no doubt. What the **** folks.

I already heard that an i7 in the new MBA burned this ladies lap so bad that she had third degree burns.

I already sent my i7 back and i5 is on the way. I will be much happier... I think.:rolleyes:
 
lol! no doubt. What the **** folks.

I already heard that an i7 in the new MBA burned this ladies lap so bad that she had third degree burns.

I already sent my i7 back and i5 is on the way. I will be much happier... I think.:rolleyes:

I'd imagine i7 being more popular in colder countries... helps keep people warm :D I know where my Macbook is going to be this winter.
 
lol! no doubt. What the **** folks.

I already heard that an i7 in the new MBA burned this ladies lap so bad that she had third degree burns.

I already sent my i7 back and i5 is on the way. I will be much happier... I think.:rolleyes:

i wouldn't let a freak accident change my order. That is like people who don't own iPhones b.c a few people had them blow up
 
My friends have been trying to convince me to get a Macbook for years. Nice way to start

Sorry dude :(.

What is Apple customer service like? I am seriously very disappointed with my experience so far. Do they ever give you anything to make up for the extra delay or anything? (gift card, small accessories, next day shipping)

They don't really throw in anything, but I haven't heard of such a practice with other oems either. You could probably inquire about next day shipping. My experience with them has been hit and miss. Years ago some of the others were a pain in the ass, and at least with Apple you could take it into the store. Even then they're not always helpful if you're out of warranty. Keep in mind this was a very long time ago.... 2004 ish~ but I was having powerbook G4 problems. It was out of warranty. They looked at it. They didn't offer actual diagnostics. They just said if we take it in, it'll be $300. I think that was equivalent to depot repair. I turned it down as it was one of the first generation G4 powerbooks and replaced it with a G5 tower (and just lived without a laptop for several years:p).
 
what is apple customer service like? I am seriously very disappointed with my experience so far. Do they ever give you anything to make up for the extra delay or anything? (gift card, small accessories, next day shipping)
omfg i want free trinkets for my troubles!
 
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