2012 MBA Issues - Will Apple repair, or replace?

Discussion in 'MacBook Air' started by MrGimper, Oct 30, 2014.

  1. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #1
    Hi

    My 2012 13" MBA has developed a few issues over the last few months. It's covered under extended AppleCare

    Trackpad clicking has become erratic and non-responsive
    Developed bad light bleed on right side of LCD, 1cm line up whole screen.
    Right side of LCD intermittently flickers like interlace or slow refresh rate.
    Sometimes machine won't wake from sleep requiring power cycle.

    I've reinstalled OS, reset PRAM and SMC several times. Not solved issue.

    This machine has previously had the top clamshell replaced due to another screen issue.

    In your view/experience, do you think Apple will repair the machine, or just replace it?

    Thanks.
     
  2. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    I am beting they will repair. If they can't they will replace but repair is the rule if they can
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    It can't hurt to ask, just state your case politely (getting angry/rude never works) and maybe they'll see your repair history and agree.
     
  4. cyber16 macrumors 6502

    Joined:
    Jan 12, 2013
    #4
    I say they will repair, the trackpad has a setscrew that sets the travel. that will take them a few minutes to fix. The screen will be a subjective decision.
     
  5. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #5
    Subjective as in replacing the screen, or as in replacing the device?
     
  6. cyber16 macrumors 6502

    Joined:
    Jan 12, 2013
    #6
    I would say screen, this is an on the spot call by the tech you deal with in most cases. Without personally seeing it first hand its difficult to come up with any other conclusion.
     
  7. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #7
    Took it in today. They're replacing the trackpad, top clamshell and logic board.
     

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