2013 Mac Pro Hardware problem?

Discussion in 'Mac Pro' started by d-m-a-x, Dec 16, 2014.

  1. d-m-a-x macrumors 6502

    Joined:
    Aug 13, 2011
    #1
    Mine started acting funny (Base model D300's) and i took it in. Seems that the IO board may need to be replaced or the GPU's, they are still testing. Luckily i still have a month of applecare left. I am a little horrified, the machine is less than a year old - wondering what is coming down the line.

    I read some forums, seems the first batch has some bad vram - You guys been having any problems?
     
  2. AidenShaw macrumors P6

    AidenShaw

    Joined:
    Feb 8, 2003
    Location:
    The Peninsula
    #2
    You still have time to extend AppleCare, right?
     
  3. TruckdriverSean macrumors 6502a

    Joined:
    Feb 28, 2009
    Location:
    Texas, US
    #3
    I've only read of a few instances of defects in graphics that I remember on these boards

    Post your experiences in more detail if you get a chance. It makes this forum a better resource for others who might see the same issue one day.
     
  4. itcrashed macrumors regular

    itcrashed

    Joined:
    May 4, 2010
    #4
    Sounds like a good time to get Apple Care before your 1 yr expires
     
  5. wonderspark macrumors 68030

    wonderspark

    Joined:
    Feb 4, 2010
    Location:
    Oregon
    #5
    The matter of extending AppleCare makes me think about a problem I had with the rear struts on my Subaru STi. They were good struts, but had a habit of developing an annoying rattle after about 30,000 miles. The dealer replaced them with a one-year warranty... three times in a row. I happened to drive the car just about 30,000 miles per year, so they would develop the rattle before the year ended every time. When I sold the car, the new owner decided to just put different struts in.

    The 6,1 isn't a car, but if it has a problem that keeps rearing it's head every year or so, adding AppleCare will only help for three years. After that, you're paying for that temporary fix, if it turns out to be poor design. Just something to consider, depending on what the actual problem turns out to be.
     
  6. d-m-a-x thread starter macrumors 6502

    Joined:
    Aug 13, 2011
    #6
    Yeah this is what concerns me. My logic going into this was to pay top dollar for a reliable and professional machine from a reputable company. I was not expecting to repair it in the first year causing downtime in my business. Applecare / replacing hardware is all the same to me, both cost money and downtime. At the very best, the machine shipped with bad hardware because the quality control technician was asleep at the wheel. I talked to apple management and asked for them to extent Applecare free of charge to which they refused. I have 30 more days of applecare, will decide what to do - hopefully this is not a Lemon scenario.

    (they found a bad GPU on board #A)
     
  7. boodaddyz, Dec 17, 2014
    Last edited: Dec 17, 2014

    boodaddyz macrumors member

    boodaddyz

    Joined:
    Dec 25, 2008
    #7
    Apple is great at fixing things when they aren't working, but take there good ole time doing it. So far, I have had three Mac Pro systems replaced. The first one the case actually started to color gold/brown because of some heat issues, and the other two were motherboard issues. Without Applecare, I would have been out so much money.

    All three systems were replaced, but it took weeks for them to diagnose, and then decide to replace them.

    The great thing about Apple replacing the systems, is I was able to have my Applecare transferred to the new system, and was allowed to purchase an additional Applecare warranty.

    Funny thing... My 2008 Mac Pro's warranty ran out the end of 2013 lol

    It's going to take some time... You will want to get Applecare. Not getting it, you are only screwing yourself, because Apple doesn't care if your system stopped working after the warranty, and nothing you do will get them to fix it at no cost to you.

    I'm a freelance designer, and work with multibillion dollar corporations on a weekly basis, and my clients could give a crap less that I had three replacement systems, and don't understand the word "Downtime" They no speaky da downtime lol

    I lost a ton of downtime myself. At least you won't be loosing more money by getting Applecare if your system should crap out after the warranty, and won't be screwing yourself in the process...
     
  8. d-m-a-x thread starter macrumors 6502

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    Aug 13, 2011
    #8
    ˆ I can't respond to this in an adult manner, so not going to even try
     
  9. edanuff macrumors 6502

    Joined:
    Oct 30, 2008
    #9
    I've had the CPU, GPU, and fan replaced on my nMP. This is a first generation computer, it's going to have issues. I'd strongly recommend keeping AppleCare current on it.
     
  10. boodaddyz macrumors member

    boodaddyz

    Joined:
    Dec 25, 2008
    #10
    Just trying to help, if you have issues with what I said, then I give out free hugs...
     
  11. Alrescha, Dec 17, 2014
    Last edited: Dec 17, 2014

    Alrescha macrumors 68020

    Joined:
    Jan 1, 2008
    #11
    I think the 'first generation' chestnut is overused. Some computers are going to have issues; first, second, third generation does not matter.

    I have owned the original Mac mini, the original iPhone, and the original iPad. All worked fine, through and past any reasonable expected lifetime (indeed, all three still work today). In some cases they were more reliable than subsequent generations.

    A.

    Addendum: Although I generally do not buy it, at ~8% of retail (or less) AppleCare for the nMP is probably a good deal, regardless.
     
  12. d-m-a-x thread starter macrumors 6502

    Joined:
    Aug 13, 2011
    #12
    Just trying to stay on the issue at hand. Yes, I have big clients of my own. Yes I have back up machines. If i want to hear someone flap their gums about client needs, i can sit in on some art center classes

    ----------

    wow, ok maybe applecare is needed. New hardware going south like this is just a very hard concept for me to understand
     
  13. boodaddyz macrumors member

    boodaddyz

    Joined:
    Dec 25, 2008
    #13

    I wasn't referring to client needs. What I was saying is know one cares. You act like you can purchase something new, and it not have problems. Your a business, write Apple Care off, and be happy!

    Stuff happens.

    Then you call Apple and try to get Apple Care free because of your inconvenience?

    Here's What Will Happen...

    1. You don't get Apple Care, and your Mac lasts 20 years with no problems.

    2. You get Apple Care, and something goes wrong... Your Covered.

    End of story.......
     
  14. flowrider macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #14
    Guess I fall in the first category. I've been buying and using Macs since 1986. Never had Apple Care and never needed it. I have never bought an extended warranty for anything I own. Vehicles, appliances, you name it. I Self Insure.

    But, I always buy with a Credit Card that offers an Extended Warranty, but again, I've never had to use it.

    Also, I might add, that I modify most everything I own. My Lexus ISF puts down 393HP at the wheels - It's not stock. My Silverado is also modified.

    And, if you have read any of my posts, you know that my MBA and Mac Pro are not stock either. I modified my then new 5,1 Mac Pro with a GPU and RAM before I even started it up. And now it's got so much more. Apple Care would have told me to go to blazes if anything went wrong.

    Lou
     
  15. d-m-a-x thread starter macrumors 6502

    Joined:
    Aug 13, 2011
    #15
    yeah thats my usual route. Insurance and extended warranties put a drain on the business, i would rather keep that money and buy new gear. Think i am going to take it in for another checkup last day of warranty. Also track down some good outlets for future replacement parts
     
  16. boodaddyz macrumors member

    boodaddyz

    Joined:
    Dec 25, 2008
    #16

    A lot of people seem to have luck with tech. I have had pretty good luck with everything except the Mac pro. I always use extended care for everything I have. I would rather not purchase something like a motherboard for $700 with labor when all I had to do was fork out $199

    I replaced my Mac ram and Apple actually put the same amount of ram in the new replacement system, and even gave me an upgraded video card. This was all aftermarket parts to. I even told them it was aftermarket ram.

    After a month of waiting, it's cool they did that.

    Good luck with your nMP!
     
  17. antonis, Dec 17, 2014
    Last edited: Dec 18, 2014

    antonis macrumors 68000

    antonis

    Joined:
    Jun 10, 2011
    #17
    I bet they would.

    Most of the times, though, you can revert it back to the original configuration before giving it back to Apple for repair/replace (for when this is applicable, at least). ;)

    Luckily enough, I've never needed to do this, but I've read many such cases, even in these forums.
     
  18. d-m-a-x thread starter macrumors 6502

    Joined:
    Aug 13, 2011
    #18
    Yikes 4 gigs of ram did not show up at first in slot 3. I yanked it and hit with air, reseated and it showed up
     
  19. flowrider macrumors 601

    flowrider

    Joined:
    Nov 23, 2012
    #19
    But, can you imagine the amount of money I've saved over the last 29 years:eek: A motherboard, psh, small potatoes:p

    Lou
     

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