2013 MacBook Air stuck on install

mcapanelli

macrumors regular
Original poster
Aug 2, 2008
187
45
Whitestone, NY
So..........
My mother was trying to update her 2013 13” MacBook Air and it’s now stuck on install. I’ve restarted a bunch of times and get the same result.

39659010-A160-4074-BB77-42BCAEFD1882.jpeg


I’m not sure how to proceed here. I’ve run the hardware check and everything’s coming up fine. I’m thinking that maybe I can download Catalina on to a flash drive and install it that way, but I’m totally sure that will work. Does anyone have any suggestions?