2013 MBA Crashing, Need Help Reading Crash Log

Discussion in 'MacBook Air' started by chinab0wl, Mar 21, 2014.

  1. chinab0wl, Mar 21, 2014
    Last edited by a moderator: Mar 21, 2014

    chinab0wl macrumors newbie

    Joined:
    Apr 22, 2011
    #1
    Hello. I have a 2013 Macbook Air that recently started to crash about once a week. Sometimes the screen would just go black, and sit there doing nothing. Other times, it would go black, and eventually reboot itself.

    This morning, the latter happened. I was working, the screen went black, and a few minutes later, it reboots. After it reboots, I copied the crash log to a text file and tried to look for clues as to what might have caused the crash. However, I'm not very good at deciphering logs, so would love if someone could help me take a look.

    The following is the contents of this morning crash log:
    Code:
    [I]Fri Mar 21 09:31:40 2014
    Machine-check capabilities 0x0000000000000c07:
     family: 6 model: 69 stepping: 1 microcode: 23
     Intel(R) Core(TM) i7-4650U CPU @ 1.70GHz
     7 error-reporting banks
     threshold-based error status present
     extended corrected memory error handling present
    Processor 0: machine-check status 0x0000000000000005:
     restart IP valid
     machine-check in progress
    MCA error-reporting registers:
     IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
     IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
     IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
     IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
     IA32_MC4_STATUS(0x411): 0xba00000011000402 valid
      MCA error code:            0x0402
      Model specific error code: 0x1100
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       MISC register valid
       Error enabled
       Uncorrected error
     IA32_MC4_MISC(0x413): 0x0000000000000000
     IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid
     IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid
    Processor 1: machine-check status 0x0000000000000005:
     restart IP valid
     machine-check in progress
    MCA error-reporting registers:
     IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
     IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
     IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
     IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
     IA32_MC4_STATUS(0x411): 0xba00000011000402 valid
      MCA error code:            0x0402
      Model specific error code: 0x1100
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       MISC register valid
       Error enabled
       Uncorrected error
     IA32_MC4_MISC(0x413): 0x0000000000000000
     IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid
     IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid
    Processor 2: machine-check status 0x0000000000000005:
     restart IP valid
     machine-check in progress
    MCA error-reporting registers:
     IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
     IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
     IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
     IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
     IA32_MC4_STATUS(0x411): 0xba00000011000402 valid
      MCA error code:            0x0402
      Model specific error code: 0x1100
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       MISC register valid
       Error enabled
       Uncorrected error
     IA32_MC4_MISC(0x413): 0x0000000000000000
     IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid
     IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid
    Processor 3: machine-check status 0x0000000000000005:
     restart IP valid
     machine-check in progress
    MCA error-reporting registers:
     IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
     IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
     IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
     IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
     IA32_MC4_STATUS(0x411): 0xba00000011000402 valid
      MCA error code:            0x0402
      Model specific error code: 0x1100
      Other information:         0x00000000
      Threshold-based status:    Undefined
      Status bits:
       Processor context corrupt
       MISC register valid
       Error enabled
       Uncorrected error
     IA32_MC4_MISC(0x413): 0x0000000000000000
     IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid
     IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid
    panic(cpu 0 caller 0xffffff80074dca29): "Machine Check at 0xffffff80074f40dd, registers:\n" "CR0: 0x000000008001003b, CR2: 0x000000010de04000, CR3: 0x0000000009bc0000, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000050, RBX: 0xffffff8007adcc00, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff80f8b7bef0, RBP: 0xffffff80f8b7bf30, RSI: 0x0000000000061a80, RDI: 0x0000000000000000\n" "R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0x00000000ffff0000, R11: 0x0000000000000000\n" "R12: 0x0000000000000001, R13: 0x0000000000000050, R14: 0xffffff8007adcc80, R15: 0xffffff8007afcbb8\n" "RFL: 0x0000000000000046, RIP: 0xffffff80074f40dd, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.1.72/osfmk/i386/trap_native.c:168
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80e991ece0 : 0xffffff8007422f69 
    0xffffff80e991ed60 : 0xffffff80074dca29 
    0xffffff80e991eec0 : 0xffffff80074f3eaf 
    0xffffff80f8b7bf30 : 0xffffff80074dda5c 
    0xffffff80f8b7bf50 : 0xffffff800743757a 
    0xffffff80f8b7bf90 : 0xffffff80074378c8 
    0xffffff80f8b7bfb0 : 0xffffff80074d6aa7 
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    13B42
    
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000007200000
    Kernel text base: 0xffffff8007400000
    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
    
    System uptime in nanoseconds: 234520855569
    last loaded kext at 10948094828: com.Symantec.kext.SAVAPComm	12.1 (addr 0xffffff7f89519000, size 16384)
    last unloaded kext at 112518034395: com.apple.driver.AppleUSBOHCI	650.4.1 (addr 0xffffff7f880d1000, size 53248)
    loaded kexts:
    com.Symantec.kext.SAVAPComm	12.1
    com.symantec.kext.ips	3.2f8
    com.symantec.kext.internetSecurity	1.3.2f5
    com.apple.driver.AppleBluetoothMultitouch	80.14
    com.apple.filesystems.autofs	3.0
    com.apple.iokit.IOBluetoothSerialManager	4.2.0f6
    com.apple.driver.AudioAUUC	1.60
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.driver.AGPM	100.14.11
    com.apple.driver.ApplePlatformEnabler	2.0.9d1
    com.apple.driver.AppleUpstreamUserClient	3.5.13
    com.apple.driver.AppleUSBDisplays	360.8.14
    com.apple.driver.AppleHDA	2.5.3fc1
    com.apple.driver.AppleSMCLMU	2.0.4d1
    com.apple.driver.AppleLPC	1.7.0
    com.apple.driver.AppleThunderboltIP	1.0.10
    com.apple.driver.AppleCameraInterface	4.16.2
    com.apple.driver.AppleBacklight	170.3.5
    com.apple.driver.AppleMCCSControl	1.1.12
    com.apple.iokit.IOUserEthernet	1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleHWAccess	1
    com.apple.driver.AppleIntelHD5000Graphics	8.1.8
    com.apple.driver.AppleIntelFramebufferAzul	8.1.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.2.0f6
    com.apple.driver.AppleUSBCardReader	3.3.5
    com.apple.driver.AppleTopCaseHIDEventDriver	10.21
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	35
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.4.0
    com.apple.driver.AppleAHCIPort	2.9.5
    com.apple.driver.AppleUSBHub	650.4.4
    com.apple.driver.AppleUSBEHCI	650.4.1
    com.apple.iokit.AppleBCM5701Ethernet	3.6.9b9
    com.apple.driver.AppleFWOHCI	4.9.9
    com.apple.driver.AirPort.Brcm4360	800.21.45
    com.apple.driver.AppleUSBXHCI	650.4.3
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleACPIButtons	2.0
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.0
    com.apple.driver.AppleACPIEC	2.0
    com.apple.driver.AppleAPIC	1.7
    com.apple.nke.applicationfirewall	153
    com.apple.security.quarantine	3
    com.apple.driver.AppleBluetoothHIDKeyboard	170.15
    com.apple.driver.IOBluetoothHIDDriver	4.2.0f6
    com.apple.kext.triggers	1.0
    com.apple.iokit.IOSerialFamily	10.0.7
    com.apple.driver.DspFuncLib	2.5.3fc1
    com.apple.vecLib.kext	1.0.0
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.IOPlatformPluginFamily	5.5.1d27
    com.apple.driver.AppleBacklightExpert	1.0.4
    com.apple.driver.AppleSMBusController	1.0.11d1
    com.apple.driver.AppleUSBAudio	2.9.3f17
    com.apple.iokit.IOAudioFamily	1.9.4fc11
    com.apple.kext.OSvKernDSPLib	1.14
    com.apple.iokit.IOBluetoothFamily	4.2.0f6
    com.apple.driver.AppleSMC	3.1.6d1
    com.apple.driver.AppleHDAController	2.5.3fc1
    com.apple.iokit.IOHDAFamily	2.5.3fc1
    com.apple.iokit.IOSurface	91
    com.apple.iokit.IONDRVSupport	2.3.6
    com.apple.iokit.IOAcceleratorFamily2	98.7.1
    com.apple.AppleGraphicsDeviceControl	3.4.12
    com.apple.iokit.IOGraphicsFamily	2.3.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.2.0f6
    com.apple.iokit.IOFireWireIP	2.2.5
    com.apple.iokit.IOUSBHIDDriver	650.4.4
    com.apple.iokit.IOSCSIBlockCommandsDevice	3.6.0
    com.apple.iokit.IOUSBMassStorageClass	3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.6.0
    com.apple.driver.AppleThunderboltDPOutAdapter	2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter	2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily	2.5.0
    com.apple.driver.AppleThunderboltPCIUpAdapter	1.4.0
    com.apple.driver.AppleThunderboltPCIDownAdapter	1.4.0
    com.apple.driver.AppleUSBMergeNub	650.4.0
    com.apple.driver.AppleUSBComposite	650.4.0
    com.apple.driver.AppleHIDKeyboard	170.15
    com.apple.driver.AppleHSSPIHIDDriver	24
    com.apple.driver.AppleMultitouchDriver	245.13
    com.apple.driver.CoreStorage	380
    com.apple.iokit.IOAHCIFamily	2.6.0
    com.apple.iokit.IOUSBUserClient	650.4.4
    com.apple.iokit.IOEthernetAVBController	1.0.3b3
    com.apple.iokit.IOFireWireFamily	4.5.5
    com.apple.driver.AppleThunderboltNHI	1.9.2
    com.apple.iokit.IOThunderboltFamily	2.8.5
    com.apple.iokit.IO80211Family	600.34
    com.apple.driver.mDNSOffloadUserClient	1.0.1b4
    com.apple.iokit.IONetworkingFamily	3.2
    com.apple.driver.AppleHSSPISupport	24
    com.apple.driver.AppleIntelLpssSpiController	2.0.34
    com.apple.iokit.IOUSBFamily	650.4.4
    com.apple.driver.AppleIntelLpssDmac	2.0.34
    com.apple.driver.AppleIntelLpssGspi	2.0.34
    com.apple.driver.AppleEFINVRAM	2.0
    com.apple.driver.AppleEFIRuntime	2.0
    com.apple.iokit.IOHIDFamily	2.0.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	278.10
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.security.TMSafetyNet	7
    com.apple.driver.AppleKeyStore	2
    com.apple.driver.DiskImages	371.1
    com.apple.iokit.IOStorageFamily	1.9
    com.apple.iokit.IOReportFamily	21
    com.apple.driver.AppleFDEKeyStore	28.30
    com.apple.driver.AppleACPIPlatform	2.0
    com.apple.iokit.IOPCIFamily	2.8
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.corecrypto	1.0
    com.apple.kec.pthread	1
    
    System Profile:
    Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f7
    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en0
    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@11,0,0
    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@12,0,0
    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@15,0,0
    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@15,0,1
    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@15,0,2
    Serial ATA Device: APPLE SSD SD0256F, 251 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Display)
    USB Device: Display Audio
    USB Device: Apple Thunderbolt Display
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
    Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 22.2
    Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f7
    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en0
    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@11,0,0
    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@12,0,0
    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@15,0,0
    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@15,0,1
    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@15,0,2
    Serial ATA Device: APPLE SSD SD0256F, 251 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Display)
    USB Device: Display Audio
    USB Device: Apple Thunderbolt Display
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
    Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 22.2
    [/I]
    
    :confused:
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    I see symantec kexts in the log. Did you try uninstalling Norton, that's been a great source of headaches for mac users. See if that helps.
     
  3. chinab0wl thread starter macrumors newbie

    Joined:
    Apr 22, 2011
    #3
    Hi Mike,

    Thanks for the suggestion. I will give that a try and see how things go. And thanks for cleaning up my post too :D
     

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