2014 MBP retina keeps crashing, log inside

Discussion in 'MacBook Pro' started by thepro8, Jan 11, 2015.

  1. thepro8 macrumors member

    thepro8

    Joined:
    Aug 30, 2009
    #1
    My 2015 MBP keeps crashing and giving me the Black screen saying my computer crashed due to a problem and I have to restart. My Latest log is below. Any way to tell what is causing the issue?

    Sun Jan 11 20:48:34 2015

    *** Panic Report ***
    panic(cpu 1 caller 0xffffff800a21e80a): Kernel trap at 0xffffff7f8ad40845, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000006163, CR3: 0x00000002300a70f8, CR4: 0x00000000001626e0
    RAX: 0x00000000ffffffe4, RBX: 0xffffff81f4bfb580, RCX: 0x0000000000006163, RDX: 0x0000000000000055
    RSP: 0xffffff81f4bfb480, RBP: 0xffffff81f4bfb8b0, RSI: 0x0000000000000000, RDI: 0xffffff7f8ad41200
    R8: 0x0000000000006163, R9: 0x000000000000001c, R10: 0xffffff8049a929c2, R11: 0xffffff8049a929a5
    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00000000fffffffd, R15: 0xffffff80288f1500
    RFL: 0x0000000000010286, RIP: 0xffffff7f8ad40845, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000006163, Error code: 0x0000000000000000, Fault CPU: 0x1

    Backtrace (CPU 1), Frame : Return Address
    0xffffff81f4bfb130 : 0xffffff800a13a811
    0xffffff81f4bfb1b0 : 0xffffff800a21e80a
    0xffffff81f4bfb370 : 0xffffff800a23a443
    0xffffff81f4bfb390 : 0xffffff7f8ad40845
    0xffffff81f4bfb8b0 : 0xffffff7f8ad50139
    0xffffff81f4bfb8e0 : 0xffffff7f8ad4f27a
    0xffffff81f4bfbd60 : 0xffffff7f8ad4e162
    0xffffff81f4bfbdb0 : 0xffffff7f8ad4a1d3
    0xffffff81f4bfbde0 : 0xffffff7f8ad46f70
    0xffffff81f4bfbed0 : 0xffffff800a74356a
    0xffffff81f4bfbf10 : 0xffffff800a638fdd
    0xffffff81f4bfbf50 : 0xffffff800a64d924
    0xffffff81f4bfbfb0 : 0xffffff800a23a938
    Kernel Extensions in backtrace:
    com.apple.kext.AppleMatch(1.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffffff7f8ad3f000->0xffffff7f8ad43fff
    com.apple.security.sandbox(300.0)[0DA39A0A-5AF4-3696-B397-8FA104465BC4]@0xffffff7f8ad44000->0xffffff7f8ad5afff
    dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[369D3462-AA55-3077-9D5A-292D715EF9AD]@0xffffff7f8ad32000
    dependency: com.apple.kext.AppleMatch(1.0.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffffff7f8ad3f000

    BSD process name corresponding to current thread: Office365Service

    Mac OS version:
    14B25

    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x0000000009e00000
    Kernel text base: 0xffffff800a000000
    __HIB text base: 0xffffff8009f00000
    System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

    System uptime in nanoseconds: 35064059039822
    last loaded kext at 17583183617840: com.apple.driver.AppleHDAHardwareConfigDriver 267.0 (addr 0xffffff7f8c798000, size 12288)
    last unloaded kext at 17726725914689: com.apple.driver.AppleHDAHardwareConfigDriver 267.0 (addr 0xffffff7f8c798000, size 8192)
    loaded kexts:
    com.symantec.kext.SymAPComm 12.7.1f4
    com.symantec.kext.fw 5.3.1f4
    com.symantec.kext.ips 3.9.2f1
    com.symantec.kext.pf 5.7.1f4
    com.symantec.kext.internetSecurity 5.4f4
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.filesystems.smbfs 3.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
    com.apple.driver.AGPM 100.14.37
    com.apple.driver.ApplePlatformEnabler 2.1.0d1
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleHDA 267.0
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleIntelHD5000Graphics 10.0.0
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleBacklight 170.4.12
    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.driver.AppleCameraInterface 5.23.0
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleLPC 1.7.3
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleIntelFramebufferAzul 10.0.0
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleUSBCardReader 3.5.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 705.4.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AirPort.Brcm4360 901.19.10
    com.apple.driver.AppleUSBXHCI 705.4.14
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.security.SecureRemotePassword 1.0
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 267.0
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOAudioFamily 200.6
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOSurface 97
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleHDAController 267.0
    com.apple.iokit.IOHDAFamily 267.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.iokit.IOBluetoothFamily 4.3.1f2
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOSerialFamily 11
    com.apple.AppleGraphicsDeviceControl 3.7.21
    com.apple.iokit.IOAcceleratorFamily2 156.4
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
    com.apple.iokit.IOUSBMassStorageClass 3.7.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOAHCIFamily 2.7.0
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IO80211Family 700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 705.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro11,1, BootROM MBP111.0138.B11, 2 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.16f68
    Graphics: Intel Iris, Intel Iris, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.124.12.10)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
     
  2. Natzoo macrumors 65816

    Natzoo

    Joined:
    Sep 16, 2014
    Location:
    Not sure where i am
    #2
    I think you may need to go to apple. i have the late 2013 15' retina and that problem has happened once, take it to apple and they re-installed the operating system for me, so if you can backup your mac.
     
  3. thepro8 thread starter macrumors member

    thepro8

    Joined:
    Aug 30, 2009
    #3
    I reparied the disk and did a clean install of osx, still crashed. So I took it into Apple, they sent it out for repair since its under warranty, it was returned 2 days later with a new logic board.
     
  4. Natzoo macrumors 65816

    Natzoo

    Joined:
    Sep 16, 2014
    Location:
    Not sure where i am
  5. AustinIllini macrumors demi-god

    AustinIllini

    Joined:
    Oct 20, 2011
    Location:
    Austin, TX
    #5
    So is it fixed?
     

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