iPad Pro 2015 iPad Pro update issue

[Felchus09]

My organization purchased 2 2015 iPad pro's with a grant a back in 2016. The person managing the devices has since left and they are now on me. When i went to update from ios 9 I was told that an OTA update is not possible and to connect to itunes. I work for at a government hospital and there is zero chance that I can work with IT to get itunes installed on our computers. I also just got rid of my home computer, as I saw zero need for one. Does anyone know of a way I can get them updated? The people I work with are pretty computer illiterate and i wont do it. Can i just go to an apple store, or is there a way to do it OTA somehow?

 

[digitalexplr]

Connect to wifi open settings > general > Software Update.

 

[Felchus09]

Yes, I did try that. I am then told that the current version of IOS does not support OTA update and to connect to itunes.

 

[Newtons Apple]

Yes, I did try that. I am then told that the current version of IOS does not support OTA update and to connect to itunes.

Sounds to me like the Government IT department has put "restrictions" on the device(s).

 

[Felchus09]

They were purchased through a grant for our program and not government property. I believe the issue is that io9 is so old that apple doesnt support OTA to upgrade to ios 12.

 

[VineRider]

I would expect that if you go to an apple store they will have a computer you can use to update them.

 

[rui no onna]

They were purchased through a grant for our program and not government property. I believe the issue is that io9 is so old that apple doesnt support OTA to upgrade to ios 12.

It does support OTA updates. I have an iPad Air on iOS 9.3.5 that bugs me to update to iOS 12 every so often. The constant notifications can actually get pretty annoying.

The device may have been purchased via grant but there are plenty of businesses that require putting restrictions on anything (including BYOD) that will be connected to the business's network or store client information. I expect it's even more important for hospitals that need HIPAA compliance.

Seriously, I think your first contact should be with your IT department. If they can't/won't help, then bring it to Apple Store.

 

[AutomaticApple]

My organization purchased 2 2015 iPad pro's with a grant a back in 2016. The person managing the devices has since left and they are now on me. When i went to update from ios 9 I was told that an OTA update is not possible and to connect to itunes. I work for at a government hospital and there is zero chance that I can work with IT to get itunes installed on our computers. I also just got rid of my home computer, as I saw zero need for one. Does anyone know of a way I can get them updated? The people I work with are pretty computer illiterate and i wont do it. Can i just go to an apple store, or is there a way to do it OTA somehow?

Take a trip to the Apple Store.