Did you try cleaning it or wiping it off?See attached. What would cause this?
Machine is about 2 weeks old.
See attached. What would cause this?
Machine is about 2 weeks old.
I am guessing the texture over this area feels ever so slightly different? It appears to be a defect in the finish, which I assume is some form of powdercoating since this is glass (versus anodizing on the aluminum body). If it is, there is no way to fix this issue on your own and there is no way for Apple to fix the issue without removing the glass top of the trackpad, stripping the existing finish (which is quite durable and likely tough to remove), reprepping the surface, and redoing the powdercoat (so replacing it is more financially sensible for Apple.)
Some abrasives can reduce the visual appearance of a coating defect, but given this would modify the texture & color, likely expedite wear on the portion of the finish hit the abrasive, still leave some degree of cosmetic imperfection, and potentially void a warranty, I don't recommend trying.
The interesting thing is it becomes more visible after using the trackpad, then after wiping off any smudge marks it's more or less indistinguishable.
Yes, I'm already in my 3rd unit. Returned the first because of graphics that turned out to be a software issue. The second was replaced after it had been in for repair 3 times and came back with a click sound when opening after the 3rd repair. Somehow I'm not having much luck with these.
What's that saying -- 4th time's a charm?
Return for a 2017. I'm on my first 2016 replacement after being approved for a CRU due to keyboard, display issues, and failed repairs... And of course, the replacement has the same sticky key issue. Going to speak to the Genius bar tomorrow and see if anything can be done to get me a 2017 version...
I was tempted to take mine into the Apple Store this weekend but have decided it's not really worth it. I've been lucky with my unit in that I've had no keyboard, screen or other hardware issues (touch wood!)Return for a 2017. I'm on my first 2016 replacement after being approved for a CRU due to keyboard, display issues, and failed repairs... And of course, the replacement has the same sticky key issue. Going to speak to the Genius bar tomorrow and see if anything can be done to get me a 2017 version...
Let me know what happens. I have at least a couple of days to decide.
I was tempted to take mine into the Apple Store this weekend but have decided it's not really worth it. I've been lucky with my unit in that I've had no keyboard, screen or other hardware issues (touch wood!)
The mark on the trackpad is annoying but not worth trying to exchange my unit for. Would still be interested to find out what happens when you take yours in though.
Just out of interest how old was you initial device? Did you return it within the 14 day window?Update: I ended up having some minor issues with the fan as well (sounded a bit funny) so I ended up returning the machine. They said they would make me good if I ordered another max'ed out config, but I decided against taking that offer. Instead I just went back to the nTB config similar to what I had before (base processor, 16 GB RAM, 512 GB SSD). I did not enjoy the touch bar because I found I would keep accidentally triggering siri or some other function. I also like the physical escape key because I use 'vi' as my primary text editor.
Anyway, I have the 2017 nTB now and just finished setting up. Quite happy with it so far.
Just out of interest how old was you initial device? Did you return it within the 14 day window?