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2016 15 inch MacBook Pro Popping Sound

JustinRP37

JustinRP37

macrumors regular
Original poster
Jun 14, 2016
217
368
New York, NY
I have a 2016 15 inch MacBook Pro 2016 and recently it recently started making a popping sound at random times. I remember several users posting about this when it first came out, but I have not seen anything recently about it. It sounds like the one in this video: http://www.businessinsider.com/appl...nch-macbook-pro-popping-clicking-noise-2017-4 . It randomly happens but it is usually within 5-20 minutes of waking or turning on. It happens only a few times a day making it really hard to diagnose. Did anyone experience this issue? If so, what did Apple say? The computer is in pristine condition.

I did speak with Apple today and they want an engineer to give me a call on Monday. That is the first time that has ever happened to me.
 
JustinRP37 said:
I have a 2016 15 inch MacBook Pro 2016 and recently it recently started making a popping sound at random times. I remember several users posting about this when it first came out, but I have not seen anything recently about it. It sounds like the one in this video: http://www.businessinsider.com/appl...nch-macbook-pro-popping-clicking-noise-2017-4 . It randomly happens but it is usually within 5-20 minutes of waking or turning on. It happens only a few times a day making it really hard to diagnose. Did anyone experience this issue? If so, what did Apple say? The computer is in pristine condition.

I did speak with Apple today and they want an engineer to give me a call on Monday. That is the first time that has ever happened to me.
Click to expand...

Have a look at this thread: https://forums.macrumors.com/threads/clicking-creaking-noise-on-late-2016-mbp.2016030/

Apple knows about the problem and has a solution: replace the display and top-case. It is not quite sure if this really is a long-term solution, but some users report that the popping has gone since the replacement.

My Macbook also had this problem and I got a top-case and display replacement. The popping noise did not come back after a month of use...
 
Last edited:
--ld-- said:
Have a look at this thread: https://forums.macrumors.com/threads/clicking-creaking-noise-on-late-2016-mbp.2016030/

Apple knows about the problem and has a solution: replace the display and top-case. It is not quite sure if this really is a long-term solution, but some users report that the popping has gone since the replacement.

My Macbook also had this problem and I got a top-case and display replacement. The popping noise did not come back after a month of use...
Click to expand...

Yeah I was reading that, but it does not sound like it is coming from the display at all. They actually setup a call from an Apple hardware engineer to talk on Monday, rather than bring it to an Apple store. This is already my second computer as the first one had issues. Has anyone seen this issue in the 2017 models?
 
I just had mine replaced. it had this exact sound. it was the display. Apple knew right away what the cause was and replaced the display assembly. the sound is gone now
 
JustinRP37 said:
Yeah I was reading that, but it does not sound like it is coming from the display at all. They actually setup a call from an Apple hardware engineer to talk on Monday, rather than bring it to an Apple store. This is already my second computer as the first one had issues. Has anyone seen this issue in the 2017 models?
Click to expand...

I also thought that the sound was coming from somewhere above the touchbar or the hinge... But the hardware engineer who repaired my machine told me that they located the faulty component and it is inside the display assembly. Unfortunately they did not give me any more details on it, even after asking them to...
 
TofSanity said:
I just had mine replaced. it had this exact sound. it was the display. Apple knew right away what the cause was and replaced the display assembly. the sound is gone now
Click to expand...

--ld-- said:
I also thought that the sound was coming from somewhere above the touchbar or the hinge... But the hardware engineer who repaired my machine told me that they located the faulty component and it is inside the display assembly. Unfortunately they did not give me any more details on it, even after asking them to...
Click to expand...

How long did it take yours to be replaced? I am in a time period where I cannot afford to have the computer gone for awhile.
 
I got mine replaced in 1 day =). You can ask them to order the parts first and then call you once they arrive so you can drop the computer, and if you are early on the day enough, you'll get the computer by afternoon! I was trying to get them to replace me with a 2017 model though but wasn't successful. Although I do not know if the 2017 models solved the design problem or not.
 
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Penlocky said:
I got mine replaced in 1 day =). You can ask them to order the parts first and then call you once they arrive so you can drop the computer, and if you are early on the day enough, you'll get the computer by afternoon! I was trying to get them to replace me with a 2017 model though but wasn't successful. Although I do not know if the 2017 models solved the design problem or not.
Click to expand...

TofSanity said:
I should add that they sent it in for the comprehensive repair service.
Click to expand...

Thanks for the information. It doesn’t sounds like too long of a process. I just hope it is a smooth process.
 
@JustinRP37: I had to send mine in 3 times through an Apple Premium Reseller because there is no Apple Store in the country I live in. The first repair took one week, the second two weeks and the third one month. However, this was due to Apple not knowing how to fix the problem at that time. During my third repair they kept my machine for a longer period to figure out the problem and then replaced the top-case and display assembly. After that it did not make the sound once after a month of use.

I would suggest to send it in and the repair should be fairly quick now that they know what to do.
 
Well I sent it in to them on Monday. They said I would have it back by Friday, but now that timeline has shifted to TBD. They were quite sure it was the display, but I'll see what they say!
 
JustinRP37 said:
Well I sent it in to them on Monday. They said I would have it back by Friday, but now that timeline has shifted to TBD. They were quite sure it was the display, but I'll see what they say!
Click to expand...
Bro that is unacceptable! Took me only a few hours to repair that once the part is in!
 
Penlocky said:
Bro that is unacceptable! Took me only a few hours to repair that once the part is in!
Click to expand...
Shockingly they completed the repair late last night and overnighted it. Got it back this morning! Remind me to ship myself next time I need to fly. I don’t hink I literally could get from Memphis to NYC quicker than this computer did.
 
JustinRP37 said:
Shockingly they completed the repair late last night and overnighted it. Got it back this morning! Remind me to ship myself next time I need to fly. I don’t hink I literally could get from Memphis to NYC quicker than this computer did.
Click to expand...
Congratulations! =D Got it back quick.
 
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Mines have been making a popping noise as well. Should I record it when it happens to explain to the Genius Bar workers what's going on or are they able to diagnose the issue?
 
I took mine in about 2 weeks back. They were aware of the issue. I also had backlight bleeding issues. They replaced the display assembly within a day.

I was initially hoping they’d replace mine with the 2017 model. :p No such luck.
 
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