2016 iPad Pro 12.9 screen intermittently unresponsive

Discussion in 'iPad' started by acribb, May 14, 2018.

  1. acribb macrumors regular

    Joined:
    Nov 30, 2007
    #1
    iOS 11.3.1. It seems that my 2 year old 2016 iPad Pro has become unresponsive to touch. I frequently have to touch buttons multiple times for them to register and swiping and scrolling is generally a pain. It’s almost as if the software is too cpu intensive and it makes the iPad lag. I have reinstalled iOS 11.3.1 and restored as a new iPad and that did not fix the issue. Has anyone else experienced issues like this on a 2016 iPad Pro 12.9 and if so, how did you fix it? It seems the issue has sprung up since iOS 11.3 or maybe 11.3 is the software version when the screen started breaking, who knows. Thanks in advance for any guidance.
     
  2. Darmok N Jalad macrumors 65816

    Darmok N Jalad

    Joined:
    Sep 26, 2017
    Location:
    Tanagra
    #2
    May be a silly question, but have you thoroughly cleaned the display? Sometimes some buildup on the screen can be registering as a touch, which can throw off the rest of the touch input.
     
  3. canesalato macrumors 6502a

    canesalato

    Joined:
    Jan 31, 2010
    #3
    I had the same problem with my second generation 12.9 pro on iOS <11.3.
    I tried everything but in the end it was a hardware issue and the device was changed
     
  4. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #4
    This does appear to be a hardware issue. I’m about 2 years and 2 months into ownership. About 2 months past my 2nd year of Amex warranty. I wonder what it will cost to fix it.
     
  5. aakshey macrumors 65816

    aakshey

    Joined:
    Jun 13, 2016
    #5
    2 of my launch date iPad Pro 10.5 had the same issue. Apple Store Covent Garden swapped them last week because of my battery issues. New ones are perfect. This is a common fault with iPad Pros that almost nobody knows about.
     
  6. canesalato macrumors 6502a

    canesalato

    Joined:
    Jan 31, 2010
    #6
    I think so too
     
  7. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #7
    Is there any chance they will swap out my unit, or am I wasting my time. It’s over 2 years old.
     
  8. aakshey macrumors 65816

    aakshey

    Joined:
    Jun 13, 2016
    #8
    They probably won't. A near fix is to disable multi finger gestures in Settings/Multitasking.
     
  9. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #9
    That does seem to help. Thanks. This seems to point to a software issue right?
     
  10. aakshey macrumors 65816

    aakshey

    Joined:
    Jun 13, 2016
    #10
    No. It is still a hardware issue I think. Neither of my new iPad Pros that I got as replacements have this issue even with that option enabled.
     
  11. canesalato macrumors 6502a

    canesalato

    Joined:
    Jan 31, 2010
    #11
    uhm...the chance is slim but if you leave nearby a store you can just ask and see what they say. :-/
     
  12. JonCh101 macrumors newbie

    Joined:
    Mar 26, 2011
    #12
    My 2017 12.9 that i got in December has been doing this over the last two weeks. Hard resets have been the only way to get it working again. Although since i installed the newest update 2 days ago it has not happened so waiting to see if the issue is resolved before i swap it for a new one.
     
  13. CharlesShaw, May 15, 2018
    Last edited: May 15, 2018

    CharlesShaw macrumors 6502a

    CharlesShaw

    Joined:
    May 8, 2015
    #13
    Same thing with the first 2017 12.9 I bought (and returned for a different reason) in early April. Became intermittently unresponsive on day one (after I updated to 11.3 so unsure if that was related) but was resolved with a hard reset.

    I ended up buying another 12.9 (and also returning for unrelated reasons) that did not exhibit the behavior during the two weeks I had it.

    I’m thinking the OP should indeed consult with Apple, especially if near a location to do so in person.

    That said, recalling a couple other glitches I encountered these past weeks while setting up/transferring settings/restoring/updating/resetting four different iPads, I would be more inclined to try a second or third reset/setting up as new before giving up.
     
  14. sdwaltz macrumors 6502a

    Joined:
    Apr 29, 2015
    Location:
    Indiana
    #14
    No suggestions, but wanted to throw it out there that mine (original 12.9, late 2015 manufacture date) has started doing the same thing over the past month or so. I have a screen protector on it and wondered if that was the issue but it's good (I guess?) to see that others have the same issue.

    Seeing that this is something that's cropping up only lately for all involved, perhaps it's software-related?
     
  15. aakshey macrumors 65816

    aakshey

    Joined:
    Jun 13, 2016
    #15
    It isn’t software related. It is hardware.
     
  16. sdwaltz macrumors 6502a

    Joined:
    Apr 29, 2015
    Location:
    Indiana
    #16
    Everything here points to software.

    Same model of iPad, issues occurring around the same time.

    The issues with your iPads - pertaining to your posts above - weren't even for the same iPad. You likely had defective 10.5 models, yes, but these are 12.9's that have all had the same issue crop up over the past month or so.

    I'm not saying it's software *for sure*, but you're comparing apples to oranges.
     
  17. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #17
    I agree. This is starting to lean towards an 11.3.x software issue.
     
  18. walkthruwalls macrumors member

    walkthruwalls

    Joined:
    Apr 30, 2014
    Location:
    waters of Thailand
    #18
    I've read somewhere in the Apple forum discussions that turning off True Tone helps.
     
  19. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #19
    This thread is about issues pertaining to a 1st gen iPad Pro 12.9" unit. True Tone is only on 2nd gen iPad Pro 12.9 units.
     
  20. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #20
    Any updates from anyone? Is anyone else with a gen 1 IPP 12.9 experiencing this issue? It’s depressing to see my 2 year old device in this state. I also restored again as a new device and the problems continue to persist so it is either a software or a hardware issue. I can’t really tell at this point.
     
  21. sdwaltz macrumors 6502a

    Joined:
    Apr 29, 2015
    Location:
    Indiana
    #21
    Mine doesn't bother me to the point where I feel like I need to take any action, at least not yet. So I'm not sure on any fixes.
     
  22. aakshey macrumors 65816

    aakshey

    Joined:
    Jun 13, 2016
    #22
    Trust me. This is NOT software related. It is a hardware issue. Disable Multi finger gestures.
     
  23. acribb thread starter macrumors regular

    Joined:
    Nov 30, 2007
    #23
    I did. It doesn’t do anything. My iPad is often laggy and unresponsive and it just started in the last month or so.
     
  24. DawgFace macrumors newbie

    DawgFace

    Joined:
    Aug 27, 2018
    #24
    Just stumbled upon this thread. This problem has plagued me through 4 iPad pros. First three all having been broke or lost by myself before all avenues could be exhausted. The 4th and currently the one in use here is on its last step before I give up on them all together.

    Oddly, my issues most noticeable show themselves at the on start of two multiplayer games i play. Both at the started points at the start of a game or after deaths which the starting point again is the lower left area. This area is kind of a safe area, once I’m out of that area in both games the problems happen far less.

    Quick fixes on all iPads have been, home out of app, sleep and then Reenter game. Problem generally returns soon, if not the next death or game. But sometimes that’ll clear for an good little while, maybe a day before resurfacing.

    Now back to what’s been done.

    Reset all data
    Reset and backed up
    Reset and used iTunes to back up
    —————-
    Where the first three met their makers with me

    Currently this one has been factory reset and have only downloaded one game. I’m awaiting to see if it resurfaces now. If so, with out an actually tech taking this issue seriously I’ve had it with these damn things.
     
  25. Timbo69 macrumors newbie

    Joined:
    Sep 16, 2014
    #25
    I too have the same problem with iPad Pro. I have noticed it does it more in landscape mode, not so much in portrait.
     

Share This Page