2016 Macbook Pro 15" keeps freezing

aaron5566

macrumors regular
Original poster
Jun 23, 2012
229
74
Hey guys, been using the 15" with 460 for about a month and a half now. Wonderful machine apart from its' quirks. Lately, it has been freezing to the point where I need to force shut down my laptop. The cursor still moves but nothing responds. I notice this happens after I sleep it and/or playing music in iTunes.

Does anyone else have this issue? It just stated happening a few days ago. Everything is updated to the latest version.
 

Aurora Wright

macrumors member
Mar 3, 2016
30
20
It seems there's a MacOS bug with specific SSDs models (?) in the 2016 MBPs.
I reported it on the Apple support forums:
https://discussions.apple.com/message/31152945#message31152945
https://discussions.apple.com/message/31179390#message31179390
At least, I think it's with the SSD since the issue manifests randomly when disk activity is occurring. A simple "killall Dock" from Terminal fixes it. No issues at all on Windows, and I've done disk-intensive stuff there too (like installing Steam games).
 

curmudgeonette

macrumors 6502a
Jan 28, 2016
549
406
California
Just had this happen on a 13" demo machine at an Apple Store. I was checking out a 15", while a former co-worker from way back was using the 13". Suddenly, the 13" stopped registering clicks in certain windows. It was still possible to use the menu bar. I think it was even possible to create a new window that accepted clicks, but the dead windows remained unresponsive. In the end, a Restart fixed it.

BTW, this bug combined with Force Touch is a bad combination! When a click doesn't register, one's instinct is to press harder.
 

thadoggfather

macrumors G4
Oct 1, 2007
11,790
9,174
]wh
Just had this happen on a 13" demo machine at an Apple Store. I was checking out a 15", while a former co-worker from way back was using the 13". Suddenly, the 13" stopped registering clicks in certain windows. It was still possible to use the menu bar. I think it was even possible to create a new window that accepted clicks, but the dead windows remained unresponsive. In the end, a Restart fixed it.

BTW, this bug combined with Force Touch is a bad combination! When a click doesn't register, one's instinct is to press harder.
which os version? staying put on 10.12.0 on my ntb for this reason, frightened by bugs at this point
 

aaron5566

macrumors regular
Original poster
Jun 23, 2012
229
74
My laptop freezes at least once a day now. Pretty embarrassing when this happens out in public. This didn't use to happen before I updated to 10.12.2.
 

p3ter185

macrumors newbie
Jan 6, 2017
4
1
I have the same issue with my machine. 2016 2.7 Macbook Pro 15. Happens about once a day and I'm going nuts as this is the first time I've ever seen anything like this on a mac.

I am in the beta OS cycle and running 10.12.3 Beta (16D17a). My opinion would be that a hardware or SSD issue makes more sense as this is too "dramatic" a bug for Apple to let this slip through QA.

If anyone has exchanged their machine and is no longer seeing the issue, kindly let us know.
 

martinocando

macrumors regular
Jun 12, 2013
210
28
Having exactly the same issue, but only happens every 2 or 3 days, but when it happens, I can still hear notifications running in the background for a while, but keyboard, mouse and touch bar are unresponsive.

Is there a log file that I can look and see if the problem can be identified? I'd hate to return it, since it took almost two months to arrive, and I have already set it all up neatly. Really don't want to go back to my old MBP. Is there a way is only software related, and will be fixed with an update?
 

vjobs

macrumors regular
Nov 23, 2013
106
31
Amsterdam, Netherlands
Having exactly the same issue, but only happens every 2 or 3 days, but when it happens, I can still hear notifications running in the background for a while, but keyboard, mouse and touch bar are unresponsive.

Is there a log file that I can look and see if the problem can be identified? I'd hate to return it, since it took almost two months to arrive, and I have already set it all up neatly. Really don't want to go back to my old MBP. Is there a way is only software related, and will be fixed with an update?
There is not such a log file you can look, for consumers at least. Did you already try Apple Diagnostics hardware test? (https://support.apple.com/en-us/HT202731) If nothing shows up, your MacBook Pro itself will probably be fine. In that case, I'd perform a clean install of Mac OS on the MacBook Pro, since your issue might be software related.
 

MrGuder

macrumors 68030
Nov 30, 2012
2,798
1,784
This was one of the reasons I returned mine, I'd get this same freeze up my cursor would move too but it wouldn't register any clicks. I had to do a force close and then everything was fine. I was also getting the spinning colored pinwheel but nothing I did would stop the feeeze. I wonder if it is the SSD? I never thought about that, I still don't think Sierra is optimized for the new MBP's.
 

camhabib

macrumors regular
May 29, 2008
137
53
Have this happen to me way too often. No crash log reported, but usually monitor completely freezes except for the cursor. I also get some very weird behavior with the dock item names (picture bellow). All this seems to happen when switching between discrete and integrated graphics, like when working with an Adobe app or using an external.
 

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martinocando

macrumors regular
Jun 12, 2013
210
28
Just reporting back that 10.12.5 completely fixed by freezing issues. My MBP has been freeze free for two weeks now. Yessss!!!
 
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