2016 MacBook Pro CPU kernel panic while sleeping

Discussion in 'MacBook Pro' started by sziehr, Dec 1, 2016.

  1. sziehr macrumors 6502a

    Joined:
    Jun 11, 2009
    #1
    The title says it all. I opened my laptop this morning and was greeted by the apple logo and then the kernel panic report window.
    (Base 2016 15)
    So yeah looks like I am going to have to join the ranks of those who had to return there Macs.
     
  2. Kn!ghthawk macrumors member

    Joined:
    Nov 24, 2016
    #2
    You're not the only one...I've had to contact Apple about the unit crashing when trying ton transfer files over usb-c/usb 3.0 as well as the now infamous graphics glitch however intermittent it is. Had the unit playing music last night. Woke up to find it had restarted with the same CPU unresponsive kernel panic. Since I've already at Apple's advice reinstalled OSX and they've sent a report to their engineers I'm e-mailing my rep back...he won't be in again until Sunday but hopefully by then some progress will be made. Let us know what you find out!
     
  3. sziehr thread starter macrumors 6502a

    Joined:
    Jun 11, 2009
    #3
    I will. This is a software bug all of them are. I just hope apple has there swat team on it.
     
  4. kb3tzt macrumors member

    kb3tzt

    Joined:
    Nov 1, 2016
    #4
    oh yeah, the apple swat team is all over it... not. they are off getting buzzed on hard cider. I have a base 2016 13, and it has random usb-c issues. the USB ports seem to stop working when the machine goes to sleep. and its not a deep sleep, it can happen when the machine just sits for 3 or 4 minutes and the screen goes all snowy. usb keyboard won't work... etc. apple's 1st excuse was drawing too much power...not. only key board hooked up, using usb-c hdmi adapter. blamed adapter, but I've got another base machine that has had not issues with the same setup, monitor and keyboard. 12+ hours on phone with this issue. they don't want to exchange the machine, since I've only had it less than 2 weeks. they want to study it can be replicated. its random,3 to 4 times a day, then it stops for a day or 2 then does it multiple times. this was a quality assurance machine verified by apple, as it had 4 cycles on the battery when purchased new. today I get to take it into a Apple Store to be made a fool of. supposedly, after complaining another 4 hours, it is supposed to be exchanged for a new one, but what phone support says and. the store does is 10 different things. hmmm... maybe ill wear my tux the penguin t-shirt when I go..lol
     
  5. Hustler1337 macrumors 68000

    Hustler1337

    Joined:
    Dec 23, 2010
    Location:
    London, UK
    #5
    Meanwhile, I'm here with my 2011 15" MacBook Pro without any issues and it's still going strong :p
     
  6. sziehr thread starter macrumors 6502a

    Joined:
    Jun 11, 2009
    #6

    definitely making me feel like I should return my 15 sooner than latter. That is a down right disappointment.

    I feel your pain. I had a 2012 retina MacBook Pro covered for the bad logic board aka Nvidia GPU issue. I got word from the phone people just trot my tail right on into and Apple Store hand it in and I would get a mended logic board in a week no issue. That could not have been further from the truth. They tried to charge me for a REP repair. I said nope to the dude and walked straight out and told him I was going to just call the help line since they can review the call notes and just make it happen like they said. I get this frantic call from him like he suddenly realized he had made a mistake.They indeed fixed the board and the machine is still not right. That is why I have a 2016 MacBook Pro 15. I have to at some point realize that a dell XPS 13 or 15 while only costing 350 less money and forcing me to use windows 10 which I am no fan of professionally or personal might just make more sense. I mean I know I will get crummy dell support. I know the machine will fail. I know that windows will be horrible. I will save the 350 to 400 and just buy a case of whisky to drink all the times I have to call dell support. I would at least feel better than getting the shake down from apple then the run around.

    Contrast this with the iPhone. I walk in with an iPhone that is just slitty iffy I walk out with a refurb unit in under 20 minutes. I do not get it. I know something about they just throw them back to the depot center and different supply chain etc, but the attitude of the staff when it comes to iPhones is one of service when it comes to the expensive Macs that are used to make the apps that these phones use it is one of distain like why are you even here go away we don't care to service you .

    I get it margins are tight and we need to make a buck etc. But most of these issues we are all experiencing are software not hardware. The vast majority are intel chipset drivers for usb c and graphics cards. The issue though is apple has to bake in the updates in the next release or releases. They also will never own up to hey yeah you were not crazy we messed up.

    If I did not take ownership of my screw up at work and took down a network I was not supposed to I would be fired the end. If I however stepped up and owned it I earn respect. Apple simple lesson earn our respect own your screw ups and then make them right just like I have to do
     
  7. bonjourx macrumors member

    bonjourx

    Joined:
    May 26, 2016
    #7
    Hi, did you end up returning your mac? Did the kernel panic happen again after this post? Experienced the same problem, but the only thing is I was downloading a game so I wasn't sure if it happened when it was sleep or not like some have mentioned. Mine is 13" base model, 3 days old today. It happened yesterday.
     

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