2016 MBP touch bar fault

Discussion in 'MacBook Pro' started by piemaster, Nov 29, 2016.

  1. piemaster macrumors newbie

    Joined:
    Nov 29, 2016
    #1
    Received my custom build 13" MBP yesterday and the touch bar is dead. It responds to touch but doesn't display anything. Spent 4 hours going through troubleshooting steps with their support to no avail so it's been escalated to engineering who apparently take 2-3 days to respond!
    Has anyone else experienced similar issues?
     
  2. Grolubao macrumors 65816

    Grolubao

    Joined:
    Dec 23, 2008
    Location:
    London, UK
    #2
    Just replace it
     
  3. piemaster thread starter macrumors newbie

    Joined:
    Nov 29, 2016
    #3
    As it's a custom build it'd take them weeks to get a replacement out according to the support guy.
     
  4. dof250 macrumors regular

    Joined:
    Jun 3, 2014
    #4
    You could try NVRAM and SMC resets, but I think you will need to get it replaced...
     
  5. Grolubao macrumors 65816

    Grolubao

    Joined:
    Dec 23, 2008
    Location:
    London, UK
    #5
    I know, I'm going through the same. Welcome to the new Apple...
     
  6. piemaster thread starter macrumors newbie

    Joined:
    Nov 29, 2016
    #6
    Yeah, we tried that and a complete reinstall of the OS as he thought it was driver related.
    --- Post Merged, Nov 29, 2016 ---
    So your touch bar is faulty too? The support guy said he'd never heard of any others failing.
     
  7. Grolubao macrumors 65816

    Grolubao

    Joined:
    Dec 23, 2008
    Location:
    London, UK

Share This Page