Resolved 2016 PowerPoint crashes

Discussion in 'OS X El Capitan (10.11)' started by windsor36, Nov 11, 2015.

  1. windsor36 macrumors newbie

    Joined:
    Mar 26, 2008
    #1
    I just installed MS Office 2016 for Mac and am using OS 10.11 on El Capitan. PowerPoint crashes "endlessly" and even if the files are saved when they open it has not saved the last set of changes to the slides. It is impossible to work like this.

    Since I migrated all of the data from my old iMac to my amazing new one, would it make any difference if I removed the old version of MS Windows 2008 for Mac? If so, how does one do this? Any helpful suggestions would be greatly appreciated. Thanks
     
  2. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #2
    Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

    You can move some files into Shared folder for testing in the new User.

    Your Hard Drive/Users/Shared

    After you log into the new test User, drag from Shared (it actually copies) your files to the Desktop for testing.
    Remember to drag it back from Shared when you log into your main User

    CREATE A NEW USER

    Go to System Preferences --> Create a New User in Users & Groups.
    Switch to the New User by logging out/in under the Apple in the Menu bar.

    Only default Apple apps will be in the Dock in the new User. Go to Applications to open PowerPoint or any other apps you might want to test.

    Do you still see the issue?

    If yes, then the problem is with your base files.
    If no, then the problem is in your User's folder.

    Options to fix in your User's folder.

    Option 1) Reset permissions and ACLs. See this post https://discussions.apple.com/thread/5275515?start=0&tstart=0

    Option 2) Reset the PowerPoint files in your User's Library.

    1 Move the PowerPoint Container and Office Group Container to a backup location

    You can find these folders in the following locations:
    • PowerPointContainer: ~/Library/Containers/com.microsoft.PowerPoint
    • Office Group Container: ~/Library/Group Containers/UBF8T346G9.Office

    2 Restart the machine

    3. Empty the trash.

    4. Open PowerPoint. Does it crash now.

    Show User's Library

    The User's Library folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

    Finding the User Library Folder
    http://www.takecontrolbooks.com/resources/0167/site/chap11.html#FindingtheUserLibraryFolder

    Macintosh HD Root folders
    Applications
    Library <NOT this library
    System
    Users > You > Library <this library
     
  3. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #3
    Just checking - are you on 10.11.0 or 10.11.1? With the ".0" release, MS Office crashed incessantly to the point that it was unusable, especially PPT. After the .1 update, I've had very few crashes.

    Like the person above me said, creating a new user is a great way to troubleshoot. Also, running First Aid on the drive might help. PPT 2016 is stable for me, with 10.11.1. But it was a nightmare with 01.11.0.
     
  4. windsor36 thread starter macrumors newbie

    Joined:
    Mar 26, 2008
    #4
     
  5. windsor36 thread starter macrumors newbie

    Joined:
    Mar 26, 2008
    #5
    Many thanks Diane.
    This was very helpful and seems to have greatly reduced the number of PowerPoint crashes.
     
  6. windsor36 thread starter macrumors newbie

    Joined:
    Mar 26, 2008
    #6
     
  7. windsor36 thread starter macrumors newbie

    Joined:
    Mar 26, 2008
    #7
    I was on 10.11.1. However, after creating a new user as well as downloading a new and lengthy update from MS the Ppt program seems to be much more stable. Also, I contacted Apple Support and an incredibly gifted tech spotted some malware that had been transferred over from my old iMac to the new iMac and might have been part of the problem. Thanks for your help.
     
  8. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #8
    Wow! What was the malware?

    glad it's sorted out...

     
  9. windsor36 thread starter macrumors newbie

    Joined:
    Mar 26, 2008
    #9
    Not really sure as the Mac tech deleted it as soon as she saw it.
     
  10. psik macrumors 6502

    Joined:
    Aug 21, 2007
    #10
    lol that sounds so suspicious malware causing ppt problem. anyways glad u get it working.
     
  11. motherlovebone macrumors newbie

    Joined:
    Jun 15, 2017
    #11
    --- Post Merged, Jun 15, 2017 ---
    thanks so much ! Option2 saved the day !!!!



    MacbookAir on ElCapitan
    Office2016MAC

    - had restore via TimeMachine from an older MacbookAir on ElCapitan+Office2011MAC
    - Powerpoint2016 just closes itself once launch (on new MacbookAir)
    - create new user - no problem with launching PPT2016
    - but migrating user data (massive mail data filesize ) be painful
    - tested option2 below and it worked !!!!

    saved myself an entire day's of work !


    ++++++++++++++++++++++++++++++++++++
    dianeoforegon, post: 22238307, member: 568619"]Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

    Option 2) Reset the PowerPoint files in your User's Library.

    1 Move the PowerPoint Container and Office Group Container to a backup location

    You can find these folders in the following locations:
    • PowerPointContainer: ~/Library/Containers/com.microsoft.PowerPoint
    • Office Group Container: ~/Library/Group Containers/UBF8T346G9.Office

    2 Restart the machine

    3. Empty the trash.

    4. Open PowerPoint. Does it crash now.
     

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