2016 tbMBP 15" can't detect charger

Discussion in 'MacBook Pro' started by slimwallet, Dec 4, 2016.

  1. slimwallet macrumors newbie

    Joined:
    Oct 9, 2015
    #1
    My 2016 tbMBP 15" charger can't detect charger intermittently.. Tried all 4 usb-c ports and other outlets. Happens in both windows 10 and macOS.
    Anyone else have the same issue? tried resetting SMC/PRAM and didn't help. Haven't tried another charger yet, will probably try tomorrow.
     
  2. ImTheOne macrumors member

    Joined:
    Jan 12, 2008
    #2
    How intermittent is it? Is it charging but coming and going? Or do you have to plug it in multiple times before it registers, but once it registers it will fully charge?

    I assume you are using the apple charger for testing? Is the other charger you are going to try also Apple or a 3rd party?
     
  3. beerglass007 macrumors 6502

    Joined:
    May 13, 2008
    #3
    Had the same problem last Friday and it was the charger
     
  4. slimwallet thread starter macrumors newbie

    Joined:
    Oct 9, 2015
    #4
    genius bar tried another apple charger and still had the same issue.
     
  5. idark77 macrumors 6502

    idark77

    Joined:
    Dec 2, 2014
  6. imbadwithusernames macrumors 6502

    imbadwithusernames

    Joined:
    Feb 17, 2016
    Location:
    Spain
    #6
    Which model is it?
     
  7. slimwallet thread starter macrumors newbie

    Joined:
    Oct 9, 2015
    #7
    BTO:
    2.6GHz quad-core Intel Core i7 processor, Turbo Boost up to 3.5GHz
    16GB 2133MHz memory
    512GB PCIe-based SSD
    Radeon Pro 460 with 4GB memory
     
  8. slimwallet thread starter macrumors newbie

    Joined:
    Oct 9, 2015
    #8
    I wish.. but BTO not in stock. Placed a new order that will arrive in a month though.
     
  9. JokeRsumX5 macrumors newbie

    JokeRsumX5

    Joined:
    Nov 7, 2016
    #9
    This happened to me this week. Called Apple yesterday, they remoted into my MBP to review the power settings, etc and they requested I take it to a local Apple store or get shipped a new Power Adapter and Cord. I chose the shipping option and received it today. It works fine now. I also just received a phone call from a Senior Specialist about the issue and he noted to contact him if this happens again and he'll send me a new replacement MBP. Thumbs Up for great support.
     
  10. slimwallet thread starter macrumors newbie

    Joined:
    Oct 9, 2015
    #10
    Genius bar tried another charger and had issues too. I guess it's possible that both chargers are defective because it's from the same batch/lot.
     
  11. ManuCH macrumors 6502

    Joined:
    May 7, 2009
    Location:
    Switzerland
    #11
    Why would you place a new order? Call the Apple sales hotline and have them issue a replacement. It places you in the front of the queue and should take 2-3 weeks.
     
  12. slimwallet thread starter macrumors newbie

    Joined:
    Oct 9, 2015
    #12
    Thanks for the tip, but too late now. Was asking the Apple store/genius bar about that and they said there's no way to expedite a BTO order.. guess i shoud've called.
     
  13. sprockett macrumors member

    Joined:
    May 19, 2008
    #13
    Slimwallet,

    1. Did you ever use a non apple charger to charge your laptop?
    2. Is this from the first batch of MBP 2016s?

    I had the exact same issue as you. Can't charge, and macbook eventually dies from no power (and can't charge).
    Ended up swapping things out from the store I bought my mbp at.
     
  14. xraydoc macrumors 604

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #14
    Can't stress this enough. There are a lot of 3rd party USB chargers that will damage your machine.
     
  15. slimwallet thread starter macrumors newbie

    Joined:
    Oct 9, 2015
    #15
    1. No
    2. Yes. Ordered within 10 min
     
  16. sprockett macrumors member

    Joined:
    May 19, 2008
    #16
    might be an issue with the first batch. Mine was super early batch too.

    My replacement was manufactured Dec 12, so far so good.
     
  17. JTMacster macrumors newbie

    Joined:
    May 2, 2015
    #17
    Got my new 15 inch 2.7/16/1TB in today and experienced the same problem. Wouldn't recognize charger. Found a Google item that suggested resetting System Management Settings. Directions were given to shut down then hold shift, control, option and the power button for 10 seconds before restarting. Did so and that resolved the problem.

    Hope this helps.
     
  18. AdonisSMU macrumors 603

    Joined:
    Oct 23, 2010
    #18
    I once had to do something similar with the 2015 MacBook. Everything worked fine after that.
     

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