I have a problem with my 2017 13’’ MacBook pro’s battery. Its 886 days old with 22 cycles.
2 weeks ago it started to shut down when its unplugged around 50%.
I did SMC reset, PRAM and both of those didn’t work. Last week it turned off at 70%.
So I did a clean install of Sierra, which also took almost 6 hours, hoping the battery goes back to working smoothly but when I check the battery health at Coconut application it shows the battery once 79% once 80%.
It constantly changes and unfortunately I still have sudden shutdown problem. According to my research Apple says until 1000 charges if the battery health isn’t less than 80% it should be replaced free of charge. It states that this is related for machines that are 1 year old but obviously I have a defected MacBook Pro battery.
I also did the diagnostics check and it came up with the PPT002 preference code which states the battery is functioning normally but need to be replaced soon. Yesterday I went to an Apple Store without an appointment to see if they would help me out. The d.. genius bar representative just checked my serial number and see that its out of warranty and told me that I need to pay 250 dollar. Also told me that as the battery full capacity is low this kind of problem can occur but I couldnt make that f... guy understand that my battery full capacity fluctuates which is really weird. Does anyone has any suggestion besides buying a battery and replace it by myself?
2 weeks ago it started to shut down when its unplugged around 50%.
I did SMC reset, PRAM and both of those didn’t work. Last week it turned off at 70%.
So I did a clean install of Sierra, which also took almost 6 hours, hoping the battery goes back to working smoothly but when I check the battery health at Coconut application it shows the battery once 79% once 80%.
It constantly changes and unfortunately I still have sudden shutdown problem. According to my research Apple says until 1000 charges if the battery health isn’t less than 80% it should be replaced free of charge. It states that this is related for machines that are 1 year old but obviously I have a defected MacBook Pro battery.
I also did the diagnostics check and it came up with the PPT002 preference code which states the battery is functioning normally but need to be replaced soon. Yesterday I went to an Apple Store without an appointment to see if they would help me out. The d.. genius bar representative just checked my serial number and see that its out of warranty and told me that I need to pay 250 dollar. Also told me that as the battery full capacity is low this kind of problem can occur but I couldnt make that f... guy understand that my battery full capacity fluctuates which is really weird. Does anyone has any suggestion besides buying a battery and replace it by myself?