My 2017 15" MBP crashes every night while asleep. It never crashes while I use it. Any ideas how I can solve that?
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2017 MacBook Pro crashes every night
- Thread starter ahostmadsen
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Well the easiest way would be to turn it off at night. It's not like it takes a long time to boot up.
Other than that find out which process or automatic update is causing the crash and stop it.
Other than that find out which process or automatic update is causing the crash and stop it.
You have AppleCare free for the first year. Take it to Apple Store. Who knows they might swap it for a new one
Yes. But until the end of the year I'm working in a country without Apple stores. I also fear they might just ask my to reinstall OS X, so I was trying to see if I could fix it myself.
For the last few nights it did not crash. Crossing fingers that the issue just went away by itself.
For the last few nights it did not crash. Crossing fingers that the issue just went away by itself.
In Applications —> Utilities , there is the Consile application. This will let you explore the various logs generated by macOS. You’d probably want to start looking at the system log file.
There could be a bigger mystery afoot here, have you considered another entity might be messing with it at night? Check the logs, if it reads "Help, Help! OH GOD PLEASE HELP ME!", then I strongly advise you gather a paranormal activity style setup and further this investigation.
Crashed again last night, even after update to 10.12.6
The system log has a lot of information. Not sure how I can pin it down.
My MacBook Pro 2016 15 inch had this exact problem. They determined it was something with the motherboard and exchanged the whole computer. I’d get it exchanged as it is an issue.
Look at the last few lines before before your restart time. Somewhere around that time could be some kind of failure notification.
Another crash. The crash reports starts as follows. I don't think it's very informative:
Date/Time: 2017-09-26 15:38:43 +0900
OS Version: Mac OS X 10.12.6 (Build 16G29)
Architecture: x86_64h
Report Version: 25
Data Source: Stackshots
Event: Sleep Wake Failure
Duration: 0.08s
Steps: 8
Hardware model: MacBookPro14,3
Active cpus: 8
Process: kernel_task [0]
Path: /System/Library/Kernels/kernel
Architecture: x86_64
Version: Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64
Task size: 3675.36 MB
CPU Time: 1431.751
Thread 0x6b 8 samples (1-8) priority 95 (base 95)
<IO tier 0>
*8 call_continuation + 23 (kernel + 620791) [0xffffff80002978f7] 1-8
*8 ??? (kernel + 1256189) [0xffffff8000332afd] 1-8
*8 thread_block_reason + 222 (kernel + 1057470) [0xffffff80003022be] 1-8
*8 ??? (kernel + 1062043) [0xffffff800030349b] 1-8
*8 machine_switch_context + 206 (kernel + 2070942) [0xffffff80003f999e] 1-8
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So, yes definitely I should take it to an Apple store. But the issue is that I'm out of country until January, so that's the earliest I can go. that's why I'm trying to see if it's a software issue, and if I can solve it myself.
Run etrecheck on it and it'll tell you the issue.
https://etrecheck.com
I picked up the info from here in the threads last year and have used it ever since.
https://etrecheck.com
I picked up the info from here in the threads last year and have used it ever since.
I think I figured out the cause (but not necessarily the reason) for the crashes. If I disconnect my external hard drive used for Time Machine, it seems not to crash at night. So, either the hard drive itself, or time machine makes it crash.
In principle I can then solve it by disconnecting my hard drive every night. But that is not really a solution; I like that it backs up all the time.
In principle I can then solve it by disconnecting my hard drive every night. But that is not really a solution; I like that it backs up all the time.
Don’t waste your time travel to Apple store. They can’t do anything at all on sleep wake failure. The reason it happened is because your system malfunction with the new OS. Only solution is just revert back to old OS and wait the next OS. Just avoid this version OS, maybe next will be fine. Nothing much you can do. My old Mac had this symptom on sierra but not at El Capitan. Wasted me a lot of time to find solution until I gave up and reverted.
Well they swapped me for a new computer, so no issue on the new computer. It no longer has any sleep/wake issues. The only thing I notice is if I close the lid of the computer while still connected to an external monitor, it can fail upon waking up, but if I put the computer to sleep before closing the lid when attached to the external monitor then this isn't a issue. Overall stability is back to being rock steady on macOS 10.13.3.