2017 MacBook Pro Screen Issues

Discussion in 'MacBook Pro' started by MarketingGuy, Jul 18, 2018.

  1. MarketingGuy macrumors member

    Joined:
    Apr 6, 2010
    Location:
    Hillsborough, NJ
    #1
    I have a 2017 fully-loaded 15" MacBook Pro that seems to be having screen issues. Restarts, reseting the NVRAM, etc. hasn't fixed it. It doesn't seem to affect external displays, just the internal one. If the lid is almost closed than the screen is fine. However, once it is open it starts to show artifacts. This leads me to believe that it's hardware related.

    Has anyone come across this before? If I bring it to Apple for repair, how long do they typically take (I'm asking because it's my primary work machine and don't have a backup)?

    Any help or insight is appreciated!

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  2. Schranke macrumors 6502a

    Schranke

    Joined:
    Apr 3, 2010
    Location:
    Copenhagen, Denmark
    #2
    could be related to the screen connecter on the motherboard or at the base of the screen, this would explain why it appears when fully open and not is an issue on an external monitor. Nothing else to do then bring it to apple for a repair
     
  3. MarketingGuy thread starter macrumors member

    Joined:
    Apr 6, 2010
    Location:
    Hillsborough, NJ
    #3
    Thanks for the quick reply -- that's what I was afraid of. Do you know how long Apple typically takes for repairs. I can hold out for a few days, but I've read some people waiting 10 days for their computer to come back. Which, means that I need to find a temporary solution.
     
  4. Schranke macrumors 6502a

    Schranke

    Joined:
    Apr 3, 2010
    Location:
    Copenhagen, Denmark
    #4
    Your welcome, it is a ****** problem. I have no idea how long it would take apple to repair, it really depends on the store, spare parts stock, and other repairs, so it will depend on luck, but 10 days is in my opinion on the long site and should not be the normal case.

    Just to rule out the possibility of other things needing to be repaired, you did not drop it or spill water?
     
  5. MarketingGuy thread starter macrumors member

    Joined:
    Apr 6, 2010
    Location:
    Hillsborough, NJ
    #5
    Thanks -- I hope you are right. I devised a solution of backing up all of my files on an external SSD (so I don't have to pull them down via Dropbox) and using my girlfriend's MacBook Pro + my iPad Pro for emails, etc. It's a reasonable solution for a few days.

    I always baby my devices and this one is no different. It was working fine one minute and then the next it started. I've never spilled anything on it and no drops. The same thing happened to my 2010 MacBook Pro in 2011, which turned out to be a faulty GPU. It's just disappointing to have this happen on a one year old laptop.
     
  6. Schranke macrumors 6502a

    Schranke

    Joined:
    Apr 3, 2010
    Location:
    Copenhagen, Denmark
    #6
    Great solution for the time without your machine, i found that an iPad can do really well in the short therm as long as you do not need specific macOS programs.

    Just had to ask, you never know and it could change a lot in terms of repair time. I would also be disappointed if I had that happen within one year
     
  7. XJPRO macrumors newbie

    Joined:
    Mar 6, 2019
    #7

    I have a 2017 MacBook Pro with similar screen problems out of nowhere.-


    First, it developed keyboard problems with letter “R” and now this.-


    Took it today to a local apple authorized repair center, and bingo. They have to replace the screen, for a mere U$D475.00 which is simply unacceptable for an equipment little over a year old.-


    Talk to a guy at my apple to see what my chances are, but he simply said there’s nothing they could do, as my machine is out of warrant (for five months) Having to pay 25% of this computer total price for an screen, is really insulting.-


    As far as I’m told, they are aware of this situation (screen flex cable) but haven’t done anything to help people like us, with a broken U$D2,000.00 PO$$$.-


    Thank you apple!
     
  8. Zenithal macrumors 604

    Joined:
    Sep 10, 2009
    #8
    Mine does not exhibit these problems. I too bought in very early 2017 with the new redesign and spec upgrade. I'm a couple weeks away from getting rid of it. I've had no problems thus far, but I've seen nothing but bad come out of this new form factor. Terribly disappointed in Apple quality control. No great OS or amazing trackpad can make up for garbage.
     
  9. XJPRO macrumors newbie

    Joined:
    Mar 6, 2019
    #9
    Completely agree with you!

    Apple has only turned to be name, ****** products and lousy service.-

    Highly disappointed with apple!
     
  10. buran-energia macrumors regular

    Joined:
    Oct 9, 2017
    #10
    Huh, if you bought it within EU, the laptop should have a 2-year warranty.
     
  11. Garage Battle macrumors regular

    Garage Battle

    Joined:
    Aug 31, 2007
    Location:
    Orlando, FL
    #11
    The flexgate conversation needs to include not just the stagelight issue but the video issues as well. This is going to be a monumental problem for Apple.

    Those who are affected - call Apple Care and tell them you need this fixed asap. Id keep calling until someone agrees - THEN take the laptop in once Apple Care agrees.

    Do not waste your time going to the Apple Store first. Call Apple Care. Tell them its a flaw in their design, and that they need to fix it.

    This is only going to get worse.

    Sincerely, guy using his 2016 MBP with the screen at 90deg max as to give me more time till failure.
     
  12. 4urbanoff macrumors newbie

    Joined:
    May 29, 2019
    #12

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11 July 18, 2018