2017 MBPRO 15 TB Just Repaired 3 days ago already Failing

4ktitanx

macrumors newbie
Original poster
Jun 29, 2015
17
3
So My 2017 MBPRO battery went bad and my keyboard started sticking sent in for Repaired

and they replaced the top case with Battery (my battery was Swollen) and they replaced my Logic Board and Mylar BMU eDP TCON (part #631-01682) this was my 1st repair. and well now my keyboard is acting up again . the B and E keys are sticking and space bar not working correctly.

How can I get Apple to replace this MBPRO with a 2018 I use my laptop for IT work daily and being without for another week is not going to work for me

any suggestions ?
 

Howard2k

macrumors 68030
Mar 10, 2016
2,732
1,983
You can ask for a loaner, I believe some Apple Stores offer that service. Assuming that it's not available you could buy a new one and return it when your current one is fixed.
 

Howard2k

macrumors 68030
Mar 10, 2016
2,732
1,983
They Do not do loaners. These keyboards are so flawed

You're right. I saw someone else mentioned that they got a loaner, but re-reading their post they meant that they were buying a replacement and then going to return it.
 

4ktitanx

macrumors newbie
Original poster
Jun 29, 2015
17
3
Apple Does not owe me anything. but considering i spend 25k at the apple store last year sure be nice if they fix these darn issues.
 

Painter2002

macrumors 65816
May 9, 2017
1,083
759
Austin, TX
So My 2017 MBPRO battery went bad and my keyboard started sticking sent in for Repaired

and they replaced the top case with Battery (my battery was Swollen) and they replaced my Logic Board and Mylar BMU eDP TCON (part #631-01682) this was my 1st repair. and well now my keyboard is acting up again . the B and E keys are sticking and space bar not working correctly.

How can I get Apple to replace this MBPRO with a 2018 I use my laptop for IT work daily and being without for another week is not going to work for me

any suggestions ?
I’d take your machine back to Apple Store and explain (politely) to the manager the situation, and that the issue has already returned and you need your computer for you work. They might extend an offer to get a newer computer if you are polite but firm about how this a major challenge for you. Or they may say their only recourse is to send it back in for repair.

Keep in mind though that Apple usually won’t give you a newer model unless your computer has been fixed 3 times or more for the same issue, or they don’t have enough parts for the repair.
 

DeanPSN

macrumors regular
May 21, 2018
223
147
Dublin, Ireland
+1 @Painter2002

My 2017 MBP been repaired 3 times for keyboard issue and only when failed 4th time, i could refuse repair and get a replacement.

Just like you (OP) i use this for work and being without 1 week for each repair, was a huge pain in the ass.
In the end Apple made it right for me, nicely upgraded 2018 model + compensation for my 3+ weeks without it, hours on the phone and trips to AASPs.
 

maflynn

Moderator
Staff member
May 3, 2009
64,112
30,707
Boston
You're right. I saw someone else mentioned that they got a loaner, but re-reading their post they meant that they were buying a replacement and then going to return it.
I had the apple store offer that for me. They would even agree to waive the 14 day return period which was gracious, but i'd rather not spend > 2k and then return it.
 
  • Like
Reactions: Howard2k

4ktitanx

macrumors newbie
Original poster
Jun 29, 2015
17
3
I had the apple store offer that for me. They would even agree to waive the 14 day return period which was gracious, but i'd rather not spend > 2k and then return it.
That is how i feel about it also.
 
  • Like
Reactions: maflynn

Wags

macrumors 65816
Mar 5, 2006
1,113
694
Nebraska, USA
Don’t understand that some may not have any problems and others have multiple problems. I wonder how much care about gen 2 keyboard quality production and if even making anymore. Only using on 13ntb now.